4 minute read
Troubleshooting Codes and Description/Solution
Powerhead LED
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Troubleshooting
LED Colors: Blue, Red, Purple, Green, Yellow, White
Round LED Long LED
Possible Problem
1. OFF 2. ON/RED/STEADY OFF
Normal operation No response from unit ON/RED/STEADY Limits not set properly
3. ON/RED FLASHING ON/RED FLASHING 4. ON/ BLUE FLASHING 5. ON/ PURPLE FLASHING OFF OFF Program error Component failure Remote not programmed Remote not programmed Safe-T-Beam® physical obstruction
6. ON/RED FLASHING
7. OFF OFF
ON/RED FLASHING Safe-T-Beam® signal interference Door struggling Up/Down travel Component Failure of Door
Solution
None Required Check Power Supply Re-program limits Unplug unit, wait 5 seconds, plug in. Contact Genie. Program Remote Program Remote Remote obstruction, recheck unit. Check Alignment of Safe-T-Beam® and nearest other Safe-T-Beam® Remove Obstruction Check door spring, track, hinges and fixtures.
8. OFF ON/RED STEADY Thermal Cutout
9. ON/PURPLE STEADY ON PURPLE STEADY Component Error Do not unplug unit. Wait until LED clears before operating. Contact Genie
10. OFF ON/BLUE FLASHING Door will not open Check Sure-Lock mode™ on wall control panel.
11. ON/PURPLE FLASHING ON/PURPLE FLASHING Radio Receiver Error Unplug. Wait 5 seconds and plug in. Call Genie if problem persist.
12. ON/GREEN STEADY ON/GREEN STEADY Ok=Charged, Battery Back Up None Required
13. ON/GREEN FLASHING ON/GREEN FLASHING Discharging Battery Back Up Power is out, Battery in Use
14. ON/YELLOW FLASHING ON/YELLOW FLASHING
15. ON/RED TO YELLOW
FLASHING ON/RED TO YELLOW FLASHING Charging Battery Back Up
Dead Battery Back Up None Required
Replace Battery
16. ON/WHITE STEADY ON/WHITE STEADY Battery Back Up in Operation
No Fault. White light while in battery back-up mode. Turns off after 4 minutes.
17. Wall Mount only: PULSING RED FLASH Both
LEDs Interlock Open Check if missing jumper wire from interlock terminal
Troubleshooting
Problem Description
Opener does NOT operate when wall control is pressed.
Opener runs, but door does not move. Opener works from wall control, but NOT from remote.
Remote has less than 25 feet operating range or no operation.
Door starts down, then STOPS and goes back up OR Safe-T-Beam® System malfunction
Door starts down, then STOPS before it is closed. OR Door will only open.
Door starts up, but STOPS before it is completely open.
What to Do:
• Turn Sure-Lock™ OFF (aka vacation lock mode) • Check power source where powerhead is plugged in – Plug a lamp into same outlet. If lamp works, power source is OK – If not, check fuse or circuit breaker • If power is OK, – Check connections at powerhead terminals and at wall console • Check for reversed, broken or cut wires. Staples can cut insulation and short wires. • Repair or replace. • Make sure carriage is engaged with chain/belt • Check to make sure chain/belt is not broken or off its pulley • Check all remotes • Replace remote battery • Program remotes to powerhead • Replace battery • Eliminate possible competing signals in surrounding area (radio, etc.) • Remove energy efficient bulbs, they can interfere with remote signal • If the lightbulb was the problem, a Genie lightbulb will resolve this issue • If a NEW installation, check Door Arm position. • Make sure ONLY the Safe-T-Beams® that came with this opener are installed. • Check if limits are properly set. Adjust limits as needed. • Check if Safe-T- Beam® red LED is flashing. It should be on steady. • Check garage door for binding. • If an operational problem exists, and opener will not close, the opener can be forced to close. Press and hold the wall control button until door is completely closed. • Check for interference from adjacent photo eye sensors of any brand. • Check Safe-T- Beam® wire connection at powerhead and at STBs. • Check if limits are properly set. Adjust limits as needed. • Check CONTACT REVERSE. • Check garage door for binding. • Check closing “FORCE” control. • Check if limits are properly set. Adjust limits as needed. • Be sure door, opener, springs are in good repair, properly lubricated and balanced. • Check closing/opening “FORCE” control. Door will only run closed. • Turn Sure-Lock™ OFF aka lock mode. • Check if limits are properly set. • Check door balance, condition, and door spring. • Check opening “FORCE” control or Force settings. Door opener starts for no reason. • Button stuck on wall control or remote. • Remote lost or stolen? Erase all remotes from powerhead and program new remotes.
Noisy Operation.
Door opener runs slow.
• Be sure all door fasteners are tight. • Be sure garage door is in good repair, properly lubricated and balanced. • Check operating condition of door. Door may need professional repair. • Is this opener installed on a one-piece door? Call the Genie technical line.
