Information & Services for Patients & Visitors
Beth Israel Deaconess Medical Center
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Table of Contents
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02 Welcome 03
Expertise Our Merger
04 Your Rights as a Patient
05 06 Directions 07
10 Registration: Arriving for an Appointment
11
Canceling an Appointment Emergency Services
12 Admission
13 Walk-In Visits and Travel Clinic
14 Insurance 08 Parking Facilities 09
Financial Assistance and Free Clinic 15 Interpreter Services
16 The Learning Center
17 East & West Campus Dining and Shops
18 Hotels & Guest Houses
19 Other Services
20 Restaurants
21 Affiliated Community Health Centers
23 24 Notes
Welcome
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02 Welcome
The mission of Beth Israel Deaconess Medical Center is to serve our patients compassionately and effectively, and to create a healthy future for them and their families. Whether you are referred to the medical center for specialty care, diagnostic testing, out patient treatment, or admission, Beth Israel Deaconess staff will work closely with you and your doctor to coordinate your care. Under your doctor’s guidance, the staff will share and discuss tests, specialists’ opinions, treatment options, and recommended next steps. This ongoing communication among you, your doctor, and Beth Israel Deaconess staff results in the high quality of care that you deserve.
Patients come to our medical center from around the corner and around the world. But we feel our obligation to provide access to care goes beyond our front doors. For instance, our network includes more than 200 community-based primary care physicians in twenty three communities throughout Eastern Massachusetts. We also operate regional medical care facilities in Chelsea, Lexington, and Dorchester, and work with hundreds of other physicians throughout the region who choose to refer patients to a Beth Israel Deaconess specialist for care.
Expertise Our Merger
Expertise
Our Merger
As a major teaching affiliate of Harvard Medical School, Beth Israel Deaconess is world-renowned for humane patient care, leading biomedical research, and excellence in teaching. The medical center offers clinical expertise in the following areas: cardiology, obstetrics, women’s health, orthopedics, cancer care, psychiatry, general surgery, transplant surgery, cardiovascular and thoracic surgery, neurosurgery, neurology, urology, dermatology, and trauma care. Beth Israel Deaconess also features intensive care units for medical and respiratory problems, surgical trauma, coronary care, and neonatal care.
In 1996, Beth Israel Hospital and Deaconess Hospital merged to form Beth Israel Deaconess Medical Center. The new medical center consists of two companies, East (formerly Beth Israel Hospital) and West (formerly Deaconess Hospital), that function as one entity with one set of values and patient care philosophy. As a patient, you will receive the excellent care for which both former hospitals were long known.
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03
Your Rights as a Patient
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04 Your Rights as a Patient
Beth Israel Deaconess Medical Center supports the Massachusetts law known as the Patient’s Bill of Rights. This was modeled after the Statement on the Rights of Patients, published by the former Beth Israel Hospital in 1972. The statement emphasizes Beth Israel Deaconess’s commitment to respect every patient’s individuality and dignity, and reinforces the belief that you have the right to know about your illness and to participate in all decisions that affect your well being.
In addition, the Patient’s Bill of Rights underscores your right to confidentiality. Information about your medical condition is confidential and is not released without your consent. For a copy of Your Rights As a Patient, please call Corporate Communications at 617-667-4431. The Massachusetts proxy law allows you to designate an agent or proxy to make decisions for you in the event you are not capable of making them yourself. A copy of the proxy form can be obtained at the Social Work Department by calling 617-667-3421. Beth Israel Deaconess Medical Center does not discriminate on the basis of race, religion, sex, sexual orientation, national origin, disability, age, or veteran status. If you feel you have been discriminated against, we have procedures in place to address your concerns. Please call the Office of Health Care Quality at 617-667-2624
Directions
Directions
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Beth Israel Deaconess Medical Center has two campuses located across the street from each other in the Longwood Medical Area. East Campus (former Beth Israel Hospital) 01 330 Brookline Avenue, Boston, MA 02215
West Campus (former Deaconess Hospital) 02 One Deaconess Road, Boston, MA 02215
Public Transportation: There are a number of public transportation options for patients and visitors coming to the Longwood Medical Area. For more information, call the MBTA at 617-222-3200. The main bus numbers are: 8, 8A, 47, CT2, and CT3. Beth Israel Deaconess is also a short walk from the “D” Train on the T Green Line, Longwood stop.
05
Getting to the Medical Center by Car
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Follow the directions below to reach the Medical Center’s East Campus on Brookline Avenue and its West Campus Clinical Center located right off Joslin Place. From the north (Interstate 95/Route 1):
Continue south on 93 to Boston and Storrow Drive. Take the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.
Cross the Tobin Bridge going south and follow elevated loop around onto Expressway south. Take first exit onto Storrow Drive westbound and follow to Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.
From the south (Route 24 and Interstate 95):
From the South Shore (Route 3):
Follow Route 128 South to Route 3 exit to Southeast Expressway North to Storrow Drive exit. Follow Storrow Drive to the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.
Follow the Southeast Expressway north to Storrow Drive exit. Go west on Storrow Drive to the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.
From the north (Interstate 93):
06 Directions
Directions
From the northwest (Route 2):
From the west (Route 9):
Follow Route 2 East toward Boston to Fresh Pond Parkway. Cross over the Charles River onto Soldiers Field Road, which becomes Storrow Drive east. Take the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Broovwwkline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.
Heading east on the Massachusetts Turnpike, take Route 128 South (exit 14) to Route 9 East (exit 20A). Follow Route 9 to intersection of Brookline Avenue in Brookline Village (Brook House will be on the right). Turn left onto Brookline Avenue and pass three sets of lights. West Campus will be on your left at the fourth set of lights. Proceed through the next set of lights (intersection of Longwood Avenue) and East Campus will be on your right.
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Parking Facilities
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East Campus Garage Locations:
Questions About Commuter Services:
East Campus Main Garage (Open 24 hours a day) • Located off the main entrance to the medical center’s East Campus at 330 Brookline Avenue. • Convenient for patients with appointments at East Campus buildings and for those visiting patients
Mon - Fri
8 am - 4:30 pm 617-667-3035
Off Hours
617-667-4444
admitted on the East Campus. • Cashier is located off the lobby of the Feldberg building; customers pay just before returning to their cars. Monday - Friday: 5 am - 11 pm Saturday: 5 am - 6 pm Closed Sundays & Holidays The Carl J. Shapiro Clinical Center Garage
• Convenient drop-off location at Binney Street entrance. • Underground garage located on Binney Street, off Longwood Avenue. • Convenient for patients with appointments at the Shapiro Clinical Center. • First level is designed to accommodate handicapped vehicles. Cashier is located on the lobby level of the Shapiro Clinical Center; customers pay just before returning to their cars.
08 Parking Facilities
There are several parking garages on the East and West Campuses (see “Parking Discount,” p.11). All are equipped with elevators and are accessible to those with disabilities. Limited metered parking is available on Brookline Avenue and Pilgrim Road.
Parking Facilities West Campus Garage Locations Pilgrim Road Garage (Open 24 hours a day) • Entrance is located on Crossover Street, which can be reached by either Pilgrim Road or Autumn Street • Convenient for patients with appointments at 375 Longwood Avenue, 21 Autumn Street, or the Deaconess and Farr Buildings • Cashier is located at exit
Weekdays: 6 am - 11 pm Weekends & Holidays: 7 am - 9 pm • Located on the corner of Brookline Avenue and Francis Street and also can be accessed 110 Francis Street Garage
via the Riverway • Disability access is limited to the first floor • Convenient for patients with out patient appointments at the Lowry Medical Office Building • Cashier is located at the exit
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Registration
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Please plan to arrive 15 minutes before your scheduled appointment. Please Bring:
• Your current insurance card and available insurance information • Any referral forms and pre-authorizations documentation • Co-payments are due at the time of service.
East Campus In Patient
Out Patient
10 Registration
If you have not been pre-registered by our physician or referring specialist, you may be asked to go to the admitting area. The staff at the information desk in the Feldberg lobby will direct you to the appropriate area.
When you call to make your ambulatory/outpatient appointment, you often will have the opportunity to give some basic registration information over the telephone. The completion of the registration or any update of the information will take place in the unit where you are scheduled to have your appointment. You will not need to stop at any registration desk or area when you come for your appointment.
West Campus In Patient
Out Patient
The admitting and registration office for inpatient services is located on the first floor of the Clinical Center at One Deaconess Road.
Out patient registration desks are located in the lobbies of the Kennedy Building at One Autumn Street, the Farr Building at 185 Pilgrim Road, and in the basement of the Lowry Medical Office Building at 110 Francis Street. The information and registration staff can direct you to the appropriate area.
Canceling an Appointment Emergency Services
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Canceling an Appointment To cancel or reschedule an appointment, please call the physicians office, department, or unit that you are scheduled to visit. Call the main number at 617-667-7000 for the telephone number of a specific area of the medical center.
Emergency Services Berenson Emergency Unit 330 Brookline Avenue/East Campus Open 24 hours a day, seven days a week. For more information, call the Health Information Line at 617-667-5356.
Staffed by a team of registered nurses and boardcertified emergency physicians, the Emergency Department handles medical and surgical emergencies.
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Admission
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When You Arrive You will be seen by the triage nurse (one of the registered nurses) who will evaluate the urgency and nature of your illness or injury. If you have a primary care physician, be sure to inform the nurse of your doctor’s name to ensure continuity of care. Whenever possible, you should notify your primary care physician before coming to the Emergency Department. After you are seen by the triage nurse, a member of the registration staff will ask you or someone who is with you for registration information. You will then be seen by a team of healthcare professionals who will assess your condition, order any necessary diagnostic tests, and provide the necessary treatment during your stay. Test results will be discussed with you, and you will be given instructions about follow-up care. When appropriate, your primary care physician will be contacted.
12 Admission
If You Are Admitted You will be assigned a bed as quickly as possible on the appropriate unit and campus. Please inform the Emergency Department if you were previously treated at the former Beth Israel Hospital (East Campus) or the former Deaconess Hospital (West Campus). This information will allow your care team to access the most current information regarding your condition, and if possible, may enable staff to treat you at the location with which you are familiar. Remember, however, that we are now one combined medical center at both campuses. Once you are transferred to a unit and bed, a new team of providers will continue your day-to-day medical care and decide when you are able to return home. Before you are discharged, you will receive instructions about follow-up care.
If you feel ill but do not need emergency care, please call your primary care provider. If he or she is not available, you can see a care provider at the Brown Medical Walk-In Unit. The walk-in unit allows “walk-in” patients with nonurgent illnesses or injuries, such as a sore throat, upper respiratory infection, ear ache, or sprained ankle, to receive care rapidly and efficiently. If you are a member of a managed care plan, check your plan’s policy regarding approval for a visit and co-payments.
Walk-In Visits
Brown Medical Walk-In Unit 330 Brookline Avenue/East Campus Weekdays: 10 am to 8 pm Weekends and most holidays: 10 am to 6 pm 617-667-3759
The Travel Clinic provides immunizations, medications, and advice for international travelers. Travelers have access to a full spectrum of health advice and travel counseling, and can receive follow-up care.
Travel Clinic
Kennedy Building, Sixth Floor/West Campus One Autumn Street Monday, Wednesday, Friday: 9 am to 12 pm by appointment only 617-632-7706
Walk-In Visits and Travel Clinic
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Insurance Payments
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Emergency or Walk -In-Services
Whenever possible, to ensure continuity of care, call your primary care provider before you come to the medical center. Many insurance companies and managed care plans require you make a co-payment when you visit the walk-in unit or emergency department. They also may require prior approval by the company or by your primary care provider.
Beth Israel Deaconess Medical Center and its affiliated physicians accept more than 40 different health plans including:
Most Insurance Accepted
14 Insurance
• Blue Care Elect • Blue Choice • CIGNA HealthCare of Massachusetts • Harvard Pilgrim Community Health Plan (designated centers) • HMO Blue • John Hancock • Medicaid • Medicare • Neighborhood Health Plan • PruCare Plus/PruCare HMO of Massachusetts • Tufts Associated Health Plan • US Healthcare Call the Managed Care Office at 617-975-6020 for a complete list.
Financial Assistance and Free Clinic Interpreter Services
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Interpreter Services East Campus West Campus 617-667-4423 617-632-8498
Financial Assistance & Free Care East Campus West Campus 617-667-5661 617-754-2216 If you are uninsured or have limited income, you may qualify for public assistance or free care. Depending on your income level, all or part of your medical costs may be covered by the medical center under the free care provision of state Medicaid law. Non-privatepractice physicians who are based at Beth Israel Deaconess use the same guidelines outlined in the free care provision to determine the free care eligibility of their patients.
Interpreters are available to ensure communication between medical center staff and non-English speaking or hearing-impaired patients. Russian and Spanish interpreters are available on site. Other interpreters can be arranged for more than 30 languages, including sign language. Please inform the clinic if you will need an interpreter when you schedule your appointment. Usually two weeks lead time is sufficient. We make every effort to accommodate medically urgent needs. If you need to cancel or reschedule an appointment, please call Interpreter Services with as much advance notice as possible. For urgent health problems that occur during evenings and on weekends, please go to the Berenson Emergency Unit, located at 330 Brookline Avenue on the East Campus. The staff will be able to contact interpreters when needed.
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The Learning Center
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Shapiro Clinical Center, Lobby Level 30 Brookline Avenue/East Campus Weekdays: 9 am to 5 pm Thursday evenings until 7 pm 617-667-9100
16 Learning Center
The Beth Israel Deaconess Learning Center, part of the Beth Israel Deaconess division of nursing, is an innovative resource designed to give patients, visitors, and members of the community an opportunity to become better educated about and take a more active role in their own healthcare. The Learning Center’s Health Information Library, open to the public, has an extensive collection of books, periodicals, videos, and computer software on a wide variety of healthcare topics. Internet access is also available. The center’s nurses offer oneon-one instruction in self-care before or after a diagnosis, procedure, or surgery, when referred by a Beth Israel Deaconess provider. The center also offers programs and services targeted toward identified health education needs in specific populations. Information can be sent to patients who are unable to visit the library.
Questions? If you have questions about Beth Israel Deaconess Medical Center or need information about a department or service not covered in the brochure, call the Health Information Line at 617-667-5356.
Dining & Shops
Dining & Shops
• Ullian Dining Room Stoneman Building, second floor Weekdays: 6:15 am to 7:30 pm Weekends: 6:30 am to 7:30 pm Vending machines open 24 hours 617-667-2540
East Campus • FriendShop (gift shop and florist)
Stoneman Building, second floor 330 Brookline Avenue Monday through Thursday: 9:30 am to 7 pm Friday: 9:30 am to 5 pm Weekends: 11 am to 4 pm 617-667-3639
• Cafeteria Farr Building, basement level Weekdays: 6:30 am to 7 pm Weekends: 6:30 am to 6:15 pm 617-632-7777
West Campus
• Corner Deli Farr Building, lobby level Weekdays: 6:30 am to 2:30 pm 617-632-9688 • FriendShop (gift shop and florist) Farr Building, lobby level One Deaconess Road Monday through Thursday: 9:30 am to 7:30 pm Friday: 9:30 am to 5:30 pm Weekends: 12 pm to 5:30 pm 617-632-8168
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Hotels $50 - $100 = $ $100 - $150 = $$ $150 - $250 = $$$ $250 and up = $$$$ * Medical Discount
• Best Western Boston - Inn at Longwood Medical * $$ 342 Longwood Avenue Boston, MA 02215 617-731-4700 • The Buckminster * $ to $$$ (Kenmore Square) 645 Beacon Street Boston, MA 02215 617-236-7050
Hotels
• Holiday Inn * $ 1200 Beacon Street Brookline, MA 02146 • Howard Johnson’s Fenway* $ 1271 Boylston Street Boston, MA 02215 617-267-8306 • Howard Johnson’s Kenmore* $$ 575 Commonwealth Avenue Boston, MA 02215 617-267-3100
18 Hotels
• Suisse Chalet* $ 160 Boylston Street Chestnut Hill, MA 02167 800-524-2538, 617-287-9000
• Beacon Inn* $ 1087 Beacon Street Brookline, MA 02146 888-575-0088, 617-566-0088
• Ritz Carlton $$$$ 15 Arlington Street Boston, MA 02117 617-536-5700 • Boston Marriot $$$-$$$$ (Copley Place) 110 Huntington Avenue Boston, MA 02116 800-228-9290, 617-236-5800 • Four Seasons Hotel* $$$$ 200 Boylston Street Boston., MA 02116 617-338-4400 • The Eliot Suite Hotel* $$$ 370 Commonwealth Avenue Boston, MA 02215 800-443-5408, 617-267-1607 • Westin Holtel (Copley Place )$$$ 10 Huntington Avenue Boston, MA 02116 800-937-8461, 617-262-9600 617-277-1620
• Beacon Street Guest House 1047 Beacon Street Brookline, MA 02146 800-872-7211, 617-232-0292
Guest Houses
• Beech Tree Inn* $ 83 Longwood Avenue Brookline, MA 02146 617-277-1620 • Bertram Inn $-$$$ 92 Sewall Avenue Brookline, MA 02146 617-566-2234 • Brookline Manor Guest House * $ 32 Centre Street Brookline, MA 02146 800-535-5325, 617-232-0003
Other Services
East Compus ATM • FleetBoston Shapiro Clinical Center, lobby level (near the cashier’s office) Stoneman Building, second floor (near the FriendShop Gift Shop and the cafeteria)
• Longwood Inn $ 123 Longwood Avenue Brookline, MA 02146 617-566-8615
Guest Houses
• Bertram Inn $-$$$ 92 Sewall Avenue Brookline, MA 02146 617-566-2234 • Brookline Manor Guest House * $ 32 Centre Street Brookline, MA 02146 800-535-5325, 617-232-0003 • Longwood Inn $ 123 Longwood Avenue Brookline, MA 02146 617-566-8615
Other Services
Florists • FriendShop - East Campus Stoneman Building, second floor 330 Brookline Avenue 617-632-3639 Taxicab Services Bay State 617-566-5000 Boston 617-262-2227 Checker 617-536-7000 Independent 617-426-8700 Red 617-734-5000 Red & White 617-242-8000 Veteran’s 617-527-0300
West Compus ATM • FleetBoston Clinical Center, lobby level (near the coffee cart) • Citizens Bank Farr Building, ground level (near the cafeteria) Florists • FleetBoston Clinical Center, lobby level (near the coffee cart) • FriendShop - West Campus Farr Building, lobby level One Deaconess Road 617-632-8168
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Restaurants Under $7 = $ $7 - $12 = $$ Over $12= $$$
East Compus
Restaurants on Site
20 Restaurants
• Souper Salad Shapiro Clinic Center, lobby level Weekdays: 6:30 am to 7 pm 617-232-5599 • Starbucks Coffee Shop Shapiro Clinical Center, Binney Street Entrance, lobby level Weekdays: 6:00 am to 9 pm Weekends: 7 am to 7:30 pm 617-277-2350
West Campus
• Longwood Galleria Food Court $ 400 Brookline Avenue, Boston
• Adesso Espresso Coffee Shop (coffee/pastry bar, no seating) Clinical Center, first floor Weekdays: 6 am to 4 pm
• Bertucci’s Pizzeria 4 Brookline Place, Brookline 617-277-4226 • Chef Changs House 1006 Beacon Street, Brookline 617-277-4226
• Bruegger’s Bagel Shop 375 Longwood Avenue/MASCO, lobby level Weekdays: 6 am to 6 pm Weekends: 6 am to 2 pm 617-731-8993 • D’Angelo Sandwich Shop 475 Brookline Avenue (entrance is on the side of the Clinical Center) Monday through Saturday: 10 am to 10 pm Sunday: 11 am to 10 pm 617-278-9772 • Dunkin’ Donuts 475 Brookline Avenue (entrance is on the side of the Clinical Center) Weekdays: 5:30 am to 10 pm 617-232-8052
Restaurants Near By
• The Elephant Walk $$$ 900 Beacon Street, Boston 617-247-1500 • Ginza Japanese Restaurant $$/$$$ 1002 Beacon Street, Brookline 617-566-9688 • Skipjack’s Seafood $$/$$$ 2 Brookline Place, Brookline 617-232-8887 • Sol Azteca $$ 914A Beacon Street, Brookline 617-262-0303 • The Tam O’Shanter $/$$ 299 Harvard Street, Brookline 617-277-2985
Affiliated Community Health Centers
Affiliated Community Health Centers
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Beth Israel Deaconess Medical Center is affiliated with the following community health centers. For more information about a specific health center or to schedule an appointment, please call the appropriate phone number listed below:
Bowdoin Street Health Center 230 Bowdoin Street Dorchester, MA 02122 617-825-9800 Dimock Community Health Center 55 Dimock Street Roxbury, MA 02119 617-442-8800 Fenway Community Health Center 7 Haviland Street Boston, MA 02115 617-267-0900
Joseph M. Smith Community Health Center 287 Western Avenue Allston, MA 02134 617-783-0500 Outer Cape Health Services, Inc. Provincetown Clinic 49 Harry Kemp Way Provincetown, MA 02657 508-487-9395 Wellfleet Clinic 3130 State Highway Wellfleet, MA 02667 508-349-3131
Sidney Borum, Jr. Health Center 130 Boylston Street Boston, MA 02116 617-457-8140 South Cove Community Health Center 885 Washington Street Boston, MA 02111 617-482-7555 275 Hancock Street Quincy, MA 02171 617-745-0280
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22 Notes
Notes
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East Campus West Campus 330 Brookline Avenue One Deaconess Road Boston, MA 02215 Boston, MA 02215 Visit our Web site at: www.bidmc.harvard.edu Beth Israel Deaconess Medical Center, Boston, is a major teaching hospital of Harvard Medical School, and is a founding member of CareGroup, systems management, an organized system of quality healthcare serving the individual, family and community.