Grapev ne Tenant Newsletter / Summer 2016
g n i n e Gard
n o i t i t mpe
Co
Page 4-5
Competition Winner
Page 7
RHS Show Winner
Page 28
Page 23 105th Birthday
Welcome
Welcome Contents 2
Welcome
3
Message from the Chair of the Tenant Panel
4
Colouring competition
6 7
Get to know the Tenant Panel Community garden volunteers win merit
8
You said, we did
9
News in pictures
10 Eton Mess 11 News in pictures 12 Planned maintenance Make your money go further this Summer Housing benefit is 18 changing for under 35's 16
Welcome to the Summer edition of the Grapevine. We hope you're all enjoying this warm weather which hopefully is set to continue over the coming weeks. This newsletter contains a wide range of articles and news from our readers which is great to see. We were delighted to see so many of our younger readers taking part in the Spring colouring competition. Pages 4 and 5 showcase all of the runners up and the winning entry. For our Summer gardening competition, turn to page 28! On pages 12 to 15, we have plenty of information on our planned maintenance programme, including the work we have carried out over the last year. You'll also find the latest news on our current developments on page 19. We hope you enjoy this edition, and as ever, if you have any ideas for future features or articles please get in touch. Email grapevine@linc-cymru.co.uk or call 0800 072 0966 (freephone). Best wishes,
18 Blocked drains 19 Onsite news 20 Tenants corner 22 Self help scheme 22 Annual report 23 News in pictures 24
Product recall on tumble dryers
24 MyTenancy is changing 25 News in pictures 25
Gas safety - keeping appointments
26 Estate inspections 27 Useful contacts 28 Gardening competition Page 2 | Grapevine Summer
Nicola Smith Executive Director Linc Homes
Anne Thomas Executive Director Linc Care
Head Office Bank Holiday Closures: Monday 29th August Our usual out of hours emergency repairs service will operate on this date (see Page 27 for contact details). An emergency repair is one which involves an immediate risk to your health and safety or serious damage to your home.
A Message from the Chair of the Tenant Panel
A Message from the Chair of the Tenant Panel Hello Readers, We welcomed some new Panel members to our last meeting and we would just like to say what a pleasure it is to see new faces. We also welcomed Board Members who shared some information about Linc's future priorities along with the challenges ahead. As a Panel, it was good to have our say on issues such as: • Welfare Reform – We said we wanted to dedicate more time to this subject so we held a welfare reform briefing at our last panel meeting. • Tenant Engagement – It was good to hear about Linc's plans to increase their communication with tenants. It’s important that tenants feel they can get in touch with Linc especially as more and more people become affected by changes to benefits and services. • Rent Arrears and Lettings – We said we would like to hear more about how we are doing in comparison with similar housing association landlords which we did in our last meeting - the results were impressive! • Renting Homes (Wales) Bill – We were updated on how all landlords in Wales will be reducing the number of tenancies to just two types. At the moment there are about seven! Summer Events There is a wide range of events that we are planning to attend over the Summer in a range of communities, including more events in Caerphilly so watch this space! Contact the Community Engagement Team for more details or take a look at the events calendar on the Linc website at www.linc-cymru.co.uk/events On or Off! Finally, I’ve been asked to thank everyone who responded to Linc to let them know that you are now online. Remember Linc want to support you to get digital. In the future we think it will be harder to get prescriptions, advice, support and make claims for benefits if you are not online and don't have an email address. If you need support don’t be afraid to contact Joe from the Community Engagement Team on 029 2047 4748 or 0777 3187015 - he would love to hear from you! Bye for now and have a lovely Summer! Brian Thomas Reading G vine ro pe
Gr a
up
Thank you to the Grapevine Reading Group who provided feedback and their stamp of approval for this Grapevine. Contributors have a chance of winning a £25 gift voucher. Congratulations to Mr Hales from Caerphilly who is this issues lucky winner. If you're interested in joining the Reading Group, please contact Fiona on 029 2047 4029 or email fiona.gardner@linc-cymru.co.uk. Grapevine Summer | Page 3
Tenant News
Colouring competition We had a fantastic response to our colouring competition in the Spring edition of Grapevine! It was very difficult to choose a winner as we were so impressed with all of the entries. We therefore selected our winner from a hat - congratulations to Evie, age 8 who received a ÂŁ25 voucher. Plus, a big well done and thank you to all of our runners up whose pictures are displayed here...
Don't forget to check out our new gardening competition on page 28!
Winner Evie - aged 8 Well done!
Page 4 | Grapevine Summer
Tenant News
Grapevine Summer | Page 5
Tenant News
Get to know the Tenant Panel The Tenant Panel is a partnership between Linc tenants and staff which puts tenants at the heart of the organisation. Panel members meet regularly to understand what Linc is doing and to share ideas and get involved in some of the decision making. The Panel help to make recommendations for improvements to the services that matter to you. In the Spring edition of Grapevine, we introduced three members of the Panel. Now, meet Irena our newest member and John who has been on the Panel since 2014. I joined the Tenant Panel in March 2016. I have a lot of respect for Linc. I’m a graphic designer and an illustrator. I’d like to help Linc improve the way they promote "I am delighted to their services, especially the homes they build as they are have the opportunity of outstanding quality. I can to join the Tenant support Linc to connect with Panel and work more tenants through the design of closely with Linc to literature and by helping Linc help them connect." to make sure their publications reach a wide range of people.
Irena from Cardiff
I joined the tenant panel in 2014 as I wanted to do my bit in helping the community. The Tenant Panel gives us a voice, and we have the opportunity to represent tenants’ views to Linc. The Panel is diverse and we come together and share each other’s experiences and knowledge. I’m also a member of the Tenant Service Testers where we make sure Linc meet their commitments to tenants.
"Since joining the Panel, I’ve grown in confidence and I feel comfortable in expressing my opinion in meetings and in public speaking. I’ve even presented twice to Linc’s Board."
John from Cardiff Page 6 | Grapevine Spring
Outside of the Panel, I’m a keen gardener and I have an interest in sport – I used to be a bodybuilder and came 3rd in Mr Wales 1993!
Tenant News
Local community garden volunteers win merit Congratulations to volunteers from St Mellon’s Community Garden who, for the second year running, teamed up with local charity Grow Cardiff to create a fantastic 'Show Feature Garden' at the April Royal Horticultural Society (RHS) Show in Cardiff, and went on to win a Merit Award. Gill and her husband Kevin (Linc tenants and founding volunteers of St Mellons Community Garden) worked hard with the team of volunteers to create the winning garden.
"Our idea was to create an edible, wildlife friendly kitchen garden to showcase all of the amazing things local people grow in community gardens, without spending a fortune."
The St Mellons Community Garden has been running for several years. It is owned by Wales and West HA and has become a real community hub, with events planned throughout the year. When Gill first visited the ground that was to become the garden. She said how over grown it was with nettles and it hadn’t been touched for years. The unloved patch of earth has been turned into a well-designed beautiful garden, growing both flowers and vegetables. Plans for a summer BBQ are currently underway so if you'd like to attend, please visit the Garden's facebook page.
Hundreds of visitors stopped at the show feature over the weekend to enjoy the garden which won Merit. Well done to all involved!
Pictured here are keen gardeners Kevin and Gill
Pictured here is Gill in the St Mellons Community Garden
Grapevine Spring | Page 7
Tenant News
You said, we did In 2014, we conducted a tenant survey on our Planned Maintenance Service. We asked you about the contact you received before any Planned Maintenance work was carried out such as a kitchen or bathroom being fitted. The feedback you gave us has helped us to make lots of improvements. Here is what we have achieved so far as a result of your valuable feedback...
In 2014...
55%
of tenants claimed they had no contact with Linc or a contractor prior to planned work being carried out.
30%
of tenants claimed that no appointment had been made by the contractor or Linc.
26%
of tenants were dissatisfied with the choice of products.
A
Today... of tenants are contacted by Linc and/or a contractor prior to work starting. Arrangements are made for design consultations and measurements where necessary.
100%
All planned works are now by appointment only.
97%
of tenants are now satisfied with their kitchen and bathroom choices
C B
We listen to you Please tell us when we get things right and when we get things wrong so that we can continue to improve our services. Contact us on 0800 072 0966 to give us your feedback. Page 8 | Grapevine Summer
Linc's Maintenence Team have a new n ame. They are now the Asset Manag ement Team (AMT ).
Tenant News
News in pictures The Queen's 90th birthday celebrations at Park House Pictured here: The Tenants Association from Park House in Neath, Port Talbot, celebrating the Queen's Jubilee with a street party in May. Thanks Mary!
Community day at Wyncliffe Gardens During June, we held a Community Day at Wyncliffe Gardens, Pentwyn. Children took part in fun activities such as juggling, walking on stilts, playing with diabolos, football, rugby, hockey, face painting and glitter tattoos. Linc staff were on hand to chat to tenants and provide useful information and advice. A member of Cardiff Council’s Recycling Team also attended to offer advice and to hand out recycling bins and bags. Here are some photos from the day...
Grapevine Summer | Page 9
Tenant News
Eton Mess Ingredients
Recipe from George McDermaid, Chef Manager at Capel Court extra care scheme in Newport
500g/1lb 2oz Strawberries
For a simple, tasty summer treat why not try this quick recipe (no cooking involved)...
4ooml/14fl oz Double Cream 3 x 3in. Ready-made Meringue Nests, Crushed. Sprigs of Fresh Mint (optional)
Method
V
Suitable for vegetarians
Serves 4
1. Puree half of the strawberries in a blender. Chop the remainder and keep four for decoration. 2. Whip the cream until stiff peaks, fold in the strawberry puree and crushed meringues.
3. Fold in the chopped strawberries. 4. Spoon equal amounts of the eton mess into four serving dishes. Garnish with a strawberry and mint.
This dessert is a particular favourite of the tenants at Capel Court. Pictured right is Flo Johnson and Barbara Hough from Capel Court enjoying their Eton Mess!
Page 10 | Grapevine Summer
Tenant News
News in pictures Lloyds Bank volunteers make a difference at Glyn Anwen Glyn Anwen extra care scheme in Newport welcomed staff from Lloyds Bank again this year to help make a difference to the lives of our tenants for a whole day. They were very productive, painting indoors and sanding and staining the garden patio furniture. They took a break from the hardwork to enjoy sandwiches and cake with the tenants. A big thank you to the Lloyds Bank staff for giving up their time and for all their hard work. Here's what the tenants said:
"The furniture looks brand new. They made the day very worthwhile and enjoyable!" "We are all so grateful that they choose to come and help support us in this way. We can really say with many thanks to the staff that they really have made a difference." The wall outside the lift was re-painted
The team sanded down and stained the garden furniture Grapevine Summer | Page 11
Tenant News
What works have we carried out over the last year? Last year we spent more than £1.2 million on upgrading our tenants homes. We gave you a choice of colours, flooring etc and this is what you said...
“Happy with the standard of work” (Bathroom) “Over the moon with it” (Kitchen)
W K B
“Really chuffed. Lovely quality!" (Kitchen)
“Great job. I love the tiles” (Bathroom)
K
New kitchen
S New communal lighting at Aberavon Court
Upgrading of sheltered schemes Linc own and manage six sheltered housing schemes which are designed for tenants aged 55+. The schemes are now over 25 years old. We are committed to keeping these properties fresh and a pleasant environment for our tenants. The Royal National Institute for the Blind (RNIB) gives us guidance on lighting around the building. We are dedicated to achieving RNIB standards for you. The sensors that trigger the lights to turn on and off reduce the cost of electricity and maintenance for you. We have completed lighting works at Ty Canol in Cwmbran, Llys Yr Efail in Blaina, Cwrt Gwalia in Ogmore Vale and Aberavon Court in Port Talbot. We are committed to ensure that all of our schemes are RNIB compliant and we will work We would like to thank to complete the remaining schemes over the coming years. all of our tenants for their co-operation during recent work. External redecoration of homes The schemes were extremely busy Each year we paint the outside of approximately 600 during this time with the replacement homes. As you all remember, the weather over the last of boilers being carried out too. year was more favourable for ducks than painters with Brian Thomas, Chair of Linc's Tenant four a half months of rain (including 93 consecutive Panel said, “This is brilliant, it has days!). Our painters from Unicorn (Southern) Ltd made such a difference”. persevered and the programme was eventually completed. Page 12 | Grapevine Summer
Tenant News
What works are happening soon? Over the next 12 months, we will carry out lots of improvements to homes across Linc as part of our planned maintenance programme. We will spend almost ÂŁ1 million on the replacement of kitchens, bathrooms, boilers, windows, doors and other components as well as the external and internal redecoration of some buildings.
Keymap below illustrates the locations of the main replacement work. If you would like to know The what works are happening in your home, please contact your Housing Officer or Maintenance Officer. Windows Kitchens Key Bathrooms Blaina Windows Kitchens Bathrooms
Merthyr Tydfil
Neath Port Talbot
Merthyr Tydfil
Cymmer
40 Blaenau Gwent 3 Tredegar 16 Blaina Abertillery 1 404 2 Pontypool Blaenau Gwent 3 Tredegar 16 4 1
42
14 Port Talbot Neath 1
Swansea
Neath
34 Port 1
14 1
Swansea
Talbot
Rhondda Cynon Taff
Cymmer
3Port
34 1
Talbot
7
Pontycymer
Blackwood
2
Pontypool
Torfaen
1 2
Hengoed 42 Blackwood
Caerphilly 7 61 2
Rhondda Cynon Taff
Neath
Abertillery
Torfaen
Hengoed
Caerphilly 6
2 38 Ogmore Vale
8 Newport
Pontycymer
2 38 Ogmore ValeM4
2 4 3 Bridgend
2 4 Bridgend
36 6 3 Cardiff
M4
8 Newport
36 6 3 Cardiff
Vale of Glamorgan Vale of Glamorgan
New Kitchens 193 to replace Kitchens will be replaced in individual properties as well as in Mynydd Golwg, Lewistown; Clos Tir Y Pwll, Caerphilly; and Danygraig, Port Talbot. Continued
ď‚Ž
Grapevine Summer | Page 13
Tenant News
What works are happening soon? New Bathrooms 28 to replace All bathroom suites are white and our tenants can then choose the tile colours and flooring colours that they would like. We are replacing bathrooms at Ty Scott in Blaenau Gwent this year.
Before
Key After
External Internal R
Bathroom adaptations We employ an Occupational Therapist at Linc, Nicola Carlyle, to help us understand exactly what our tenants need in their homes to help them to live as independently as possible for as long as possible. Nicola working for us means we can change your home to suit your needs quickly. If you feel that an adaptation would help you please contact our Asset Management Team on 0800 072 0966.
New Windows 15 properties and 1 sheltered housing scheme Most of the homes we provide have windows that are less than 25 years old. We will install new windows in 15 homes this year across South Wales and Llys Yr Efail, a sheltered scheme in Blaenau Gwent will also benefit from new windows this year. Page 14 | Grapevine Summer
Swansea
Tenant Newsletter
Re-decoration 561 properties, 1 nursing home, 1 sheltered housing scheme and 1 block of flats The appearance of your home within our communities is important to you and us. We paint them every six years to keep them looking tip top. This year we will paint 561 properties, as well as the exterior of Capel Grange nursing home in Newport, Cwrt Gwalia sheltered scheme in Bridgend and Cwrt Alexandra flats in Abertillery. Some of our extra care schemes such as Llys Enfys and our nursing homes have painting works every year. Unicorn (Southern) are our contractors working with us to deliver this work. Below is a map showing we will be painting this year: External where Redecoration
Key
Internal Redecoration
Key External Redecoration Internal Redecoration
Blaenau Gwent 133 Abertillery Ebbw Vale 1 78 Pontypool 1 1
Merthyr Tydfil
Neath Port Talbot
Swansea
2
Gorseinon
12 45
Neath
Swansea Port Talbot
2
Cwrt Alexandra Blaenau Gwent Cwmbran 133 Abertillery Ebbw Vale 1 1 78 Pontypool 1 1
Merthyr Tydfil
Rhondda Neath Cynon Taff
129 Hengoed
Port Talbot
45
Port Talbot 8 Bridgend
Caerphilly
Rhondda Cynon Taff
Gorseinon 16 Ogmore Vale 12 Neath
1 1
Torfaen Cwrt Alexandra Cwmbran
129 Hengoed
Cwrt Gwalia
M4 Vale 16 Ogmore 1 1 8 Bridgend
Cwrt Gwalia
1
Llys Enfys Penylan House
1 Cardiff 48 3 M4
Torfaen
Newport 88 1 Capel Grange Caerphilly 1
1 Llys Enfys 1 Penylan House Cardiff 48 3
Vale of Glamorgan
1
Newport 88 1 Capel Grange 1
Vale of Glamorgan Grapevine Summer | Page 15
Money Advice
12 ways to make your money go further this Summer Hoping to reduce your outgoings and make it through the summer holidays without spending a fortune? We’ve put together a range of handy tips to help keep costs down this summer.
1
Switch. Why not use comparison websites to make sure you’re getting the best deal on your gas and electricity? You could save money by changing providers and it’s quick and easy. Use sites such as www.moneysavingexpert.com or www.uswitch.com. You could also save money on your water bill by finding out about Welsh Water schemes and considering a water meter. Contact our Money Advice Team for more information.
2
Spend less on laundry. Most of a washing machine's energy is spent on heating water so wash your clothes at 30 degrees. Air dry laundry instead of using the tumble dryer, especially in warmer weather! Make sure you always put in a full load when using your washing machine (or dishwasher) as a half wash uses almost as much water/ electricity as a full one. Consider using your washing machine overnight if your tariff gives you cheaper energy during off peak hours (if it doesn't disturb your neighbours!).
3
Share lifts. Reduce your transport costs by sharing trips with neighbours. Maybe you could do your weekly shop together, take it in turns to do the school run or car share to work with a colleague that lives nearby.
4
Reduce the cost of your grocery shop. If you usually buy branded items, try the supermarket's own brand for a week and see if you notice the difference. You could even try the supermarkets value range and see how much you save! 2-4-1 deals are not always the most economical - shop wisely! Don't food shop when you are hungry - you will buy more than you need.
5
Entertain the kids on a budget. Visit www.dayoutwiththekids.co.uk to plan a fun day out in your local area. You can get money off attraction tickets too. The National Trust offers free entry to all its venues for children under 5. National Parks, castles and gardens are great ways to keep the children entertained on a sunny afternoon! A number of museums are also free to access so why not battle summer boredom by visiting one?
6
Recycle water. Use a water butt to catch rainwater and reduce your water usage. You can use this to water plants and even wash your car. If you don’t have a water butt, use some old pots or pans instead.
Page 16 | Grapevine Summer
Money Advice
7
Unplug it! Electrical items still use a significant amount of energy when left on standby, so make sure you turn them off at the socket. Don’t leave your phone plugged in to charge all night either, it should only need a couple of hours so charge it before you go to bed instead.
8
Make your own ice lollies. Homemade ice lollies are a cheap (and healthy) alternative and keep little hands busy. Ice lolly moulds can be bought from most supermarkets. Just fill with fruit juice or squash and chunks of fresh fruit and freeze overnight. Encourage children to experiment with flavours to see what they like.
9
Sign up and receive mother and baby promotions. Boots, Early Learning Centre, Mothercare and Heinz all offer discounts, offers and vouchers with their weekly emails. It’s free to sign up and with some you’ll even receive a discount voucher just before your child’s birthday!
10
Get cheap Cinema tickets. Cinemas offer discounts to children during the weekend and summer holidays. Odeon, Vue and Cineworld all offer discounts and have viewing times especially for children. They offer discounts and special viewings for older people too, so check if your nearest one is participating!
11
Find your nearest Food Co-op. Food co-ops are set up in your community as a way to buy fresh fruit, vegetables, salad and stir fry whilst supporting local businesses. Simply visit your local food co-op, place and pay for your order, and then collect the following week. The bags usually cost around £3.00 each. Search online for your local Food Co-op or contact the Money Advice Team.
12
Don’t waste food – cook once, eat twice. Cook large quantities of food like stews or casseroles and freeze what you don’t use. This will help save energy costs by only cooking once, and also keep your freezer full. You will be buying food in bulk this way which is cheaper, and you will have less waste afterwards. This should also avoid expensive repeat visits to the shop.
Please contact our Money Advice Team if you would like any financial support or advice. Freephone: 0800 072 0966 Email: contact.centre@linc-cymru.co.uk Text: 07537 410024 (remember to include your name and address or tenant key if you know it)
Money Advice Team
Grapevine Summer | Page 17
Money Advice
Housing benefit changes Housing Benefit rules have changed and if you have signed a tenancy after 1st April 2016, you may be affected. If you started your tenancy after 1st April 2016, the amount of Housing Benefit (or housing costs element of Universal Credit) payable to you will be restricted from April 2018 and may not cover all of your rent. This change applies to all tenancies (and probably exchanges and transfers) that are signed for on, or after, the 1st of April 2016. So if you signed for your tenancy before this date, you won’t be affected. Before signing for a new tenancy, you’ll need to think about whether the rent charge is higher than the Local Housing Allowance for your household size and whether you will be able to afford to pay the shortfall from 1st April 2018 if it is. Before this time, you may want to consider how you will manage. Some options include: moving to cheaper accommodation, finding work, or if you’re already working, increasing your hours or consider sharing your tenancy with a friend. You must check with your Housing Officer first. You’ll be especially affected if you’re under 35 and live alone as your housing benefit will be capped at the Local Housing Allowance Shared Accommodation Rate. This is much lower than the rate currently paid for a one-bedroom property.
For more information and advice contact our Money Advice Team: Freephone: 0800 072 0966 Email: contact.centre@linc-cymru.co.uk Text: 07537 410024 (remember to include your name and address or tenant key if you have one)
Blocked drains can cost you money A blocked drain can become a pain especially to your pocket. We are appealing to our tenants who are flushing wet wipes or nappies down their toilets. You will be charged £50 should our contractors find that your drain has been blocked unnecessarily. Please make sure you put these items in the bin! Spread the word to family, friends and neighbours and avoid these hefty costs. Page 18 | Grapevine Summer
Tenant News
Madoc Close, Bridgend
Onsite news
Work has commenced on eight, one bedroom flats at Madoc Close in Brackla, Bridgend. Kingfisher Developments (Wales) Ltd is the contractor and anticipate completing this small development by the end of the year. Foundations and drainage work are well underway and the development will compliment the existing Linc homes in the immediate area. Artist impression of Madoc Close
Mandrake House, Newport Progress is continuing well at Mandrake House, to provide 28 one and two bedroom flats for rent at Jubilee Park in Rogerstone, Newport, with completion expected end of 2016. Barratt Homes are constructing these homes by Linc as part of a larger development of homes for sale on the site of the old Alcan factory. Artist impression of Mandrake House
Grapevine Summer | Page 19
Tenant News
Tenants' corner What's on in your area? • Friday 29th July (12pm - 4pm) - St Mellons Housing Compact Community Day, Meadowlane Primary School • August/September (TBC) - Pantside Community Day, Newbridge, Caerphilly • Friday 5th August - Family and Community Olympic Sports Festival, Newport International Sports Village (see flyer opposite for details) • August (TBC) - Cefn Hengoed Community Day, Cefn Hengoed Youth Centre • End of August (TBC) - Trem y Castell Community Open Day, Coity There will also be a whole range of sporting events across Bridgend Community First Areas. Details will be available on our website soon! Any events marked TBC will be confirmed soon so keep checking our online calendar at www.linc-cymru.co.uk/events or contact the Community Engagement Team on 0800 072 0966 for up to date details.
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The new HomeSwapper app has arrived! Now available to download for iOS and Android mobile devices from the App Store FOR FREE! If you already have an approved HomeSwapper account, the app will allow you to find quicker matches and messaging. If you're not registered yet but would like to find out more, visit www.homeswapper.co.uk
Would you like to share any news, activities, events or feedback in the Tenants' Corner? Here is your chance! We want to hear from you. Email us at grapevine@linc-cymru.co.uk or post to the Comms Team at Linc Cymru, 387 Newport Road, Cardiff, CF24 1GG Page 20 | Grapevine Summer
Tenant News
Live in the surrounding are as? Want to join us? Contact the Com munity Engagement Tea m as we may be able to help with transport.
Grapevine Summer | Page 21
Tenant News
Self help scheme Linc has doubled the self help contribution available to you. Improving your home? You may be able to get help with the cost. Linc has doubled the amount of self help available! Self help is based on the sharing of costs 50:50 between you and Linc. We can pay up to ÂŁ500 towards your home improvements.You will just need to match the amount that we pay.You can use this money for works inside your home and even outside in your garden. If you need a new garden shed this summer or a patio to enjoy the sunshine then please do contact us. If you would like to apply for a self help contribution please contact your Maintenance Officer, Housing Officer or Service Manager before you start work on 0800 072 0966. Please note that certain conditions will apply e.g. there should be no breaches of tenancy such as rent arrears or outstanding complaints against you. * Decoration of the home is the only exclusion to this scheme *
Annual report to tenants Each year we present to you our Annual Report which tells you how we are performing as your landlord. This is also known as our self-evaluation. We look at the facts and figures, the feedback you have given us and what we have done as a landlord. We also look to the future and share our plans and priorities with you. Last year we adopted a new approach. We produced a detailed publication that put facts and figures in context, that was easy to read and understand and could be viewed on our website or as a printed copy. You helped us do this! We have listened to your feedback and this year we will produce a similar yet more concise publication. Last year's Annual Report can be found on our website at www.linc-cymru.co.uk/annual-report. We would love you to get involved so if you have any thoughts on what we should include in our Annual Report or you would like to offer your views on how well we doing as a landlord, please get in touch. Contact Karen Jeffreys on 029 2047 4023 or email karen.jeffreys@linc-cymru.co.uk. Page 22 | Grapevine Summer
Tenant News
News in pictures 105th birthday celebrations One of Gwent’s oldest residents recently marked her 105th birthday with a tea party. Queenie Prowse from Wellwood House, our extra care scheme in Newport, has survived two world wars, seen 24 prime ministers come and go and lived through 23 Olympic games since her birth on March 29, 1911. The mother-of-two, who received cards from the Queen, the Welsh Government and the department for work and pensions on her big day, has four grandchildren and four great-grandchildren. Paying tribute, her son, Edward Williams, 68, said:
"Mrs Prowse is a “good mother” who has only needed help at her home at Wellwood House in Ringland in recent years. She’s pretty independent. She’s dependent on other people to do things for her, but she’s not in a home. She’s outlived everybody to make 105 - I certainly won’t make it.” Mrs Prowse, who held part-time jobs at a hospital for servicemen in Chepstow and at Newport Laundry, moved to Wellwood House seven years ago. She lived on London Road for most of her life with her husband William, a builder by trade, who died more than 25 years ago. The couple had been married for 54 years.
Tenants at Llys Enfys raise money for the Alzheimers Society Tenants living at Llys Enfys extra care scheme in Llanishen recently welcomed Claire Carwardine from the Alzheimer’s Society to their home where they handed over a £150 cheque for the charity. The money was raised at a birthday party for tenant Fred Rees who generously paid for all the food and drinks in the restaurant at Llys Enfys and bought a small gift for each tenant attending. In return, Fred asked for each tenant to donate a small fee towards the charity.
Pictured here are some of the tenants who attended the party with Claire from the Alzheimer's Society (far right). Unfortunately Fred is not pictured.
Claire said: "We would like to thank Fred and the tenants at Llys Enfys for this very kind
donation raised at Fred’s 90th birthday. The money will go to supporting local services in the area for people affected by Alzheimer’s." Grapevine Summer | Page 23
Tenant News
Product recall on tumble dryers There have been a number of recent fires caused by certain types of tumble dryers. A fault has been found with the machines and a product recall has been issued as described below. Please remember any tumble dryer, if used incorrectly, is at risk of causing a fire. If you have any type of tumble dryer it is important that you follow the manufacturers guidelines on its operation and maintenance. Ideally, do not use it unsupervised and never be tempted to put it on overnight. Statistics show that any fires that occur during sleeping hours are far more likely to result in death or significant injury.
Products affected: Hotpoint, Indesit, Creda, Swan and Proline brand condensor and vented Tumble Dryers manufactured between April 2004 and September 2015. Reason for Recall: There is a risk of fire caused by fluff coming into contact with heating elements.
What to Do: If you believe you have an affected appliance please stop using it immediately and visit one of these websites to confirm and arrange a free visit from an engineer: http://safety.hotpoint.eu http://safety-swan.eu Creda and Proline customers should visit http://safety.hotpoint.eu Freephone hotline at 0800 151 0905
MyTenancy is changing Do you log into your account with Linc to check your rent, report a repair or report a nuisance neighbour? If you do, here is important news about your log in details. As of 1st July 2016, an update will introduce case sensitive usernames and passwords. Existing credentials will be changed to all uppercase, so you will need to ensure that you input your username and password in capitals when logging into MyTenancy. Page 24 | Grapevine Summer
Useful Contacts
News in pictures High tea at Llys Glyncoed Tenants, friends and their families recently enjoyed high tea at Llys Glyncoed, our extra care scheme in Ebbw Vale. The afternoon event opened with a glass of bubbly, followed by a selection of sandwiches, cakes and pastries, all attractively served on brand new cake stands.
Pictured from left: Mrs Wendy Mcburney and Mrs G Witcomb
Live music starring West End singers entertained everyone and created a magical journey through the music of the west end and the silver screen.
Pictured here: Mr Peter Thomas
Pictured from left: Mrs Sheila Walbyoff and Mrs G Price
Gas safety - keeping appointments We have a duty to ensure that you are safe in your home so it is really important that your gas boiler is serviced each year. Linc will now charge you £25.00 for each appointment you fail to keep. What if we can’t get access every year? Where we have difficulty each year in gaining access to service a gas boiler we will consider fitting a device to the boiler to limit it’s working time. This will be to encourage you to provide access so that the boiler can be serviced, ultimately keeping everyone safe. If we fail to gain access twice, where possible, we will cap off your gas supply. If your meter is inside and we are not able to do this we will have to take action very quickly against your tenancy, this may include an injunction and/or forced entry. Ultimately we could seek repossession of your home if access is repeatedly denied.
Please ensure that you let us carry out the service as soon as we tell you it is due to avoid inconvenience both to yourself and to us. Grapevine Summer | Page 25
Tenant News
Estate inspection dates 2016 Bridgend C.B.C Lewistown Llangeinor Brackla Kenfig Hill Coity
02.12.16 02.12.16 02.12.16 02.12.16 02.12.16
Blaenau Gwent C.B.C. Plantation Row Pen-Y-Parc Queen Street Cwrt Bracty Cwrt Alexandra Caer Odyn Ty Heulwen Sirhowy Gwaun Helyg
11.10.16 11.10.16 11.10.16 11.10.16 11.10.16 11.10.16 11.10.16 11.10.16 11.10.16
Torfaen C.B.C. Jerusalem Close 14.10.16 Llandegfedd Way 14.10.16
Newport C.B.C. 07.10.16 07.10.16 07.10.16 07.10.16 07.10.16
Commercial Road Albion Close Ringwood Place Constables Close Lysaghts
Caerphilly C.B.C. Hillside Ave Glebe Road Oak Tree Drive Old School Grange Parc Derwen Cwrt Llanfabon Pontypandy Borfa Place Pen-Y-Graig Cwrt Golwy Y Sianel Clos Tir Y Pwll Hilary Court
14.09.16 14.09.16 14.09.16 14.09.16 14.09.16 14.09.16 21.09.16 13.10.16 13.10.16 13.10.16 13.10.16 13.10.16
Linc Care Schemes/ Properties Capel Court Glyn Anwen Llys Enfys Llys Glyncoed Plas Bryn Wellwood House Willowbrook Park House Village Court
12.07.16 19.07.16 06.09.16 28.07.16 30.08.16 23.08.16 24.08.16 13.08.16 07.09.16
Aberavon Court Bill Harry Court Cwrt Gwalia Llys Yr Efail Ty Scott Aberdulais Crescent Cavendish Close Ty Canol Cwrt Cwm Llwyn Onn
26.08.16 12.08.16 31.08.16 26.08.16 14.07.16 14.07.16 15.09.16 25.08.16 07.09.16 07.07.16
Neath Port Talbot C.B.C Melyn Fach Danygraig Llys Morfa Abbots Mews Llys Groeswen Morrison Court
09.09.16 09.09.16 09.09.16 09.09.16 09.09.16 09.09.16
Cardiff Chapel Mead Pontprennau Thornhill Pentwyn St Mellons Grangetown Trowbridge Green Doe Close Ffordd James Mcghan Barrack Lane Cwrt Pen Y Bryn
20.10.16 20.10.16 20.10.16 20.10.16 13.1016 14.10.16 14.10.16 20.10.16 13.10.16 13.10.16 13.10.16
Join our Housing and Asset Management staff on estate inspections and help us to make improvements! We carry out estate inspections where we have 20 or more homes in one place, or where we have a block of flats with communal facilities and gardens. Interested? Speak to your Housing Officer for details.
Updated inspection dates can be found at www.linc-cymru.co.uk/inspections-estate Page 26 | Grapevine Summer
Useful Contacts
Useful contacts If you can smell Gas: Please call the National Emergency Gas Service on
Linc Cymru Housing Association 387 Newport Road Cardiff CF24 1GG
0800 111 999 (24 hour freephone)
Other useful numbers
How to report a repair or make an enquiry Heating or Plumbing Repairs:
Citizens Advice Bureau (Wales): 0844 477 2020
Liberty Gas - 24hr 0808 208 2432 (low cost from a
Step Change (debt advice): 0800 138 11 11
landline & mobile)
Money Advice Service: 0300 500 5000 Money Made Clear (money advice): 0300 500 5000 Age UK (national charity for older people): 0800 169 6565 Alzheimer’s Society (national dementia charity): 0300 222 1122
All Other Enquiries: Customer Contact Team Mon-Fri 8:30am-5:00pm 0800 072 0966 (free from a landline & mobile)
Email: contact.centre@linc-cymru.co.uk Website: www.linc-cymru.co.uk
Mind (mental health charity): 0300 123 3393
Out of Hours:
Refuge (domestic violence help for women and children): 0808 2000 247
Emergency Repairs* 0800 072 0966 (after 5pm & on weekends)
Samaritans (supporting people in emotional distress): 08457 90 90 90 Electricity, Gas and Water Supply To find out who your electricity supplier is please contact: 0845 601 5972 To find out who your gas supplier is please contact: 0870 608 1524 To contact Welsh Water please call: 0800 052 0145
Tear out this page and keep to hand
*An emergency repair is one which involves an immediate risk to your health and safety or serious damage to your home.
Compliments & complaints Customer feedback helps us to continually improve our services. We value your comments and will always do our best to respond to you as quickly as possible. If you would like to make a compliment or complaint, you can contact us on freephone 0800 072 0966 or submit your comments at www.linc-cymru.co.uk Grapevine Summer | Page 27
Competition Time
Gardening competition Win a ÂŁ25 Prize We're on the look out for great gardens again this Summer! Do you have a garden, a balcony or even window boxes to be proud of? Or are your potted plants starting to blossom? Then why not enter our gardening competition and be in with a chance of winning a ÂŁ25 voucher! Simply send a photo of your garden or flowers, along with your name and a contact number by email to grapevine@linc-cymru.co.uk Or send it by post to: Linc Cymru Housing Association 387 Newport Road Cardiff CF24 1GG Entries must be sent to us by Friday 2nd September 2016
Good luck! Page 28 | Grapevine Summer