About Hotels.com As part of the Expedia group which operates in all major
During 2011, Hotels.com launched a specially-designed app
markets, Hotels.com offers almost 140,000 quality hotels,
for the iPad and several smart phone apps, all available to
B&Bs and serviced apartments worldwide. If a customer can
download for free. These allow users to search and book
find the same deal for less on a prepaid hotel, Hotels.com
more than 20,000 last minute deals from around the world.
will match it. Hotels.com benefits from one of the largest
Available in more than 30 languages, the apps also allow
hotel contracting teams in the industry negotiating the best
users to sort and filter hotels, browse user reviews plus find
rates for its customers, plus there are more than 2.5 million
last minute hotel deals close to their location.
reviews from users who have actually stayed in the hotels to ensure customers make an informed choice when booking. Travellers can book online or by contacting one of the multilingual call centres on 020 3027 8146.
sites around the world including 33 sites in 24 languages across EMEA. The European sites launched in the UK in 2002 and now attract several million unique users every
In 2010, Hotels.com launched its Welcome Rewards
month and thousands of people now book bed nights
customer loyalty programme in the UK, where customers
through Hotels.com every day. The two newest sites
can earn a free night for every ten nights stayed (subject
launched in 2011 are Indonesia and Vietnam.
to Welcome Rewards terms and conditions as set out at www.hotels.com). In 2011, Hotels.com was named “Best Overall Customer Experience� according to a study by Keynote Competitive Research that examined nine of the top online travel websites in the US, and won first place in six other categories, including the key service areas of customer satisfaction, customer support and booking process, achieving a total of 12 top three places overall, improving its scores in 14 out of the 16 categories, compared to the 2010 results.
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The company currently operates more than 85 Hotels.com
The Hotel Price Index Review of global hotel prices: Jan-Jun 2011