EAS 2016 Tuesday, 20 September
Touchpoint: How to Successfully Engage with Your Guests Across the Entire Operation Time: 16:30 – 18:00 Location: Room CC 5.2, Fira Barcelona Gran Via Convention Centre How to keep your guests fully entertained Learn how to engage visitors from the queue line to the ride. Discover how successful guest engagement can improve service delivery and guest feedback and increase profitability. Moderator: Sandy Clark, Operations Director, The View from the Shard, United Kingdom Speakers: Bala Mc Alinn, Training Director, Weareboo, United Kingdom Tyler Whitnall, Marketing Manager, Paradise Wildlife Park, United Kingdom Aaron Whitnall, Co-owner, Paradise Wildlife Park, United Kingdom Emil Erlandsson, President, High Chaparral, Sweden
Conference programme sponsored by Van Egdom, Booth 735, and WhiteWater , Booth 731 and 1131
Social media usage to engage park experience
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