Deloitte - ITIL® 4 Foundation Training - Course 1199

ITIL 4 Foundation FAQs What background do I need?

No specific background is required.

ITIL®How4will Foundation Training the ITIL 4 Foundation mobile app help me prepare?

Course#: 1199

This official app available for iOS devices Level: Foundation

provides you with everything you need to practise answering questions and monitoring your learning progress.

Start your ITIL 4 certification journey on the right foot! This ITIL 4 Foundation certification training provides you with the knowledge STUDY: work your way through 300 revision cardscourse – eachhelps showing the question, answer, IT/digital rationale operating and related needed to pass the ITIL 4 Foundation Certification exam. This you explore the ITILcorrect 4 end-to-end model glossary terms for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a test your knowledge by answering questions from across the five lifecycle stages crucial role inPRACTICE: wider business strategy.

MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!

Key Features thisof extra ITIL features 4 Training: EXTRAS:of loads to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress ChooseEASY fromTO blended on-demand and instructor-led learning USE: on-the-go revision has never been easieroptions with a simple 3-step approach: study, practise and mock exams ITIL 4 Foundation exam included (exam taken in-class or exam voucher EXCLUSIVE CONTENT: the questions and answers are exclusive to provided) this app and were written by the ITIL Chief Examiner, After-course instructorreplicates coaching the benefit each question style, topics and content of the official exams.

Practise exams, prep questions, and additional resources included

What on-demand content will I receive?

You Will Learn How To: A full outline of the included on-demand content can be see above. You will receive 4 1/2 hours of demand content and two sample for exams.

Prepare and pass the ITIL 4 Foundation certification exam Identify opportunities to develop IT practises using ITIL guidelines IT teams using ITILReview 4 terminology and concepts OneInteract Day with Instructor-Led Explore the service value chain, and IT service management practises importance of IT and business integration You'llRecognise be able tothe register for a Training Review Session at any time after you've placed your order.

In Class &the Live,Training Online Training Choose Solution That Best Fits Your Individual Needs or Organizational Goals ITIL 4 Foundation Course Information On Demand - On Demand & Instructor Coaching Course Preparation PRODUCT #70I4 - £850 Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read.

Unlimited annual access to:

ITILOn-demand 4 Foundation Course Outline ITIL 4 Foundation modules, courseware, and author support Over 300 exam prep questions Key Concepts of Service Management Digital ITIL Foundation Handbook Exam voucher included Service Utility Live, Instructor-Led - In Class & Live, Online Training Warranty Customer PRODUCT #1199 User- £995 Service management 3-day instructor-led training course Sponsor Practise exams and prep questions One-on-one after course instructor coaching Key Concepts of Value Creation Earn 18 PMI PDUs Exam voucher Cost included Value PremiumOrganisation Training - Unlimited Access to Everything Outcome Output PRODUCT #70I5 - £1495 Risk Utility and Warranty Unlimited annual access to: On-demand ITIL 4 of Foundation courseware, and author support Key Concepts Service modules, Relationships 3-day instructor-led training course Over 300 examoffering prep questions and practise exams Service Digital Service ITIL Foundation Handbook relationship management

Risk Utility and Warranty

Key Concepts of Service Relationships Service offering Service relationship management Service provision Service consumption

Seven Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep it Simple and Practical Optimise and Automate

Four Dimensions of Service Management Organisations and People Information and Technology Partners and Suppliers Value Streams and Processes

Components of the ITIL Service Value System Plan Improve Engage Design & Transition Obtain/Build Deliver and Support

ITIL Practises General Management Practises Service Management Practises Technical Management Practises

How Key ITIL Practises Fit within the Service Value Chain Continual Improvement Change Control Incident Management Problem Management Service Request Management Service Desk Service Level Management

ITIL 4 Foundation FAQs What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy.

The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Who should attend this ITIL training course?

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

What background do I need?

managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

What background do I need?

No specific experience is required.

How should I prepare for this course?

Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

What is ITIL? TheInformation InformationTechnology TechnologyInfrastructure InfrastructureLibrary Library(ITIL) (ITIL)isisaacustomisable customisableframework frameworkfor forgood goodpractise practiseofofITITservices servicesand and The infrastructure.ITIL ITILwas wasdeveloped developedininthe the1980s 1980sbybythe theCentral CentralComputer Computerand andTelecommunications TelecommunicationsAgency, Agency,which whichlater laterbecame became infrastructure. theOffice OfficeofofGovernment GovernmentCommerce Commerce(OGC), (OGC),aagovernmental governmentalorganisation organisationininthe theUnited UnitedKingdom.

Kingdom.ITIL ITILhas hasevolved evolvedtotobecome becomethe the the servicemanagement managementand andencompasses encompassesmultiple multiplecomponents componentsofofITITservice servicemanagement. management. world-widededefacto factostandard standardfor forITITservice world-wide ITILisisthe themost mostrecognised recognisedService ServiceManagement Managementframework frameworkininIT.IT.The Theframework frameworkenables enablesITITtotobetter betteralign aligntotothe thebusiness businessand and ITIL solvespecific specificoperational operationalneeds. needs.ITIL ITILisisnot notabout aboutcreating creatingthings thingslike likeprojects projectsdo, do,it’s it’sabout aboutdelivering deliveringITITservices servicesthat that solve demonstratereal realvalue valuetotothe theorganisation. organisation. demonstrate

WhatisisITIL ITILused usedfor? for?

What servicemanagement managementensures ensuresorganisations organisationseffectively effectivelyand andprofessionally professionallymanage manageand andsupport supportthe thepeople, people,processes processesand and ITITservice technologieswithin withinaabusiness businessenvironment. environment.ByByapplying applyingthe theITIL ITILservice servicemanagement managementpractises practisescovered coveredininthis thisand andother otherITIL ITIL technologies courses,organisations organisationscan canreduce reducecosts, costs,improve improveReturn Returnon onInvestment Investment(ROI), (ROI),enhance enhanceproductivity, productivity,and andmaintain maintainaaconsistent consistent courses, standardfor forservice servicedelivery. delivery. standard

Whatisisthe thecost costofofthe theexam? exam?

What Thecost costofofthe theITIL ITIL44exam examfor forFoundation Foundationcertification certificationisisover over$300 $300when whenpurchased purchasedthrough throughaatesting testingcentre, centre,but butthe theexam examisis The includedasaspart partofofyour yourcourse coursetuition tuitionfee feeatatno noextra extracharge. charge. included

WhatisisITIL ITIL44Foundation Foundationcertification certificationand andwhy whyshould shouldI Iearn earnit? it?

What ITIL44certification certificationisisthe themost mostrecent recentversion versionofofITIL ITILavailable. available.ItItisisaarequirement requirementfor forfurther furtherITIL ITIL44certifications. certifications.Learn LearnMore More ITIL aboutITIL ITIL44› › about

Howdo doI Iget getthe theITIL ITIL44certification certificationFoundation FoundationCertificate?

Certificate?

How Toearn earnthis thiscertification, certification,you youmust: must: To Sitfor forthe theITIL ITIL44Foundation Foundationexam, exam,administered administeredon onthe thelast lastday dayofoftraining trainingororvia viaPeopleCert’s PeopleCert’sonline onlineproctoring proctoringservice. service.

Sit Scoreaa65% 65%on onthe theexam examinin6060minutes minutes Score

UnlimitedAccess AccesstotoEverything Everything Unlimited Module 03: Key Concepts

Unlimited AccessTraining TrainingInformation Information Unlimited Access 15 Terms Practical Application Car Hire Unlimited ITIL44Axel Foundation UnlimitedAccess AccessTraining TrainingDescription Description ITIL Foundation Thispremium premium optionoffers offers annualaccess accesstotothe theon-demand on-demandand andthe the3-day 3-dayinstructor-led instructor-ledITIL ITILFoundation Foundation44courses. courses.You'll You'llget get Module 04: option Services Defined This annual accesstotothe theclass classmaterials, materials,exercise exerciseguides, guides,exam examprep prepmaterial, material,and andinstructor instructorsupport supportneeded neededtotoensure ensureyou youpass passyour yourITIL ITIL44 access ITIL44Foundation Foundationmobile mobileapp. app. certification exam (examvoucher voucherincluded) included)throughout throughoutthe theyear. year.Learn Learnon onthe thego gowith withthe theincluded includedITIL What isexam a Service? certification (exam Service Provision Service Offering On-Demand TrainingOutline Outline On-Demand Service Training Relationship Management Organisational Service Management

ITIL44Foundation FoundationOn-Demand On-DemandModules Modules ITIL Module 05: Service Offerings & Relationship Module00: 00:Course CourseIntroduction: Introduction:ITIL ITIL44Foundation Foundation Module Goods TheNature Natureofofthe theClass Class The Provisioning Agenda Agenda Consumption AXELOSITIL ITIL44Schema Schema AXELOS Available Resources Available Resources Module 06: Putting it All Together

Goods Provisioning Consumption

Module 06: Putting it All Together Module 07: The Service Relationship Model Module 08: Axel Car Hire Example Value Value Co-Creation Utility Warranty Cost Outcome Output Risk

Module 09: Critically of Value Utility Warranty

Module 10: The Dimensions of Service Management Overview of the Four Dimensions Organisations & People Information & Technology Partners & Suppliers Value Streams & Processes Organisation & People Culture

Module 11: Information & Technology The Changing Role of Technology The Value of Technology The Importance of Data

Module 12: Partners & Suppliers Making it All Work Partners & Suppliers Contracts and Agreements

Module 13: Value Streams and Processes The Service Value System The Service Value Chain Value Streams Processes

Module 14: ITIL’s Service Value System (SVS) The Objectives The Purpose Overview

Module 15: SVS Components Governance Practises Service Value Chain The Impact of a Poor SVS

Module 16: Overview of ITIL’s Service Value Chain (SVS) Value Chain Activities

Service Value Chain The Impact of a Poor SVS

Module 16: Overview of ITIL’s Service Value Chain (SVS) Value Chain Activities What’s included, What’s not Triggers Service value Streams Key Exam Tip

Module 17: SVS – Plan The Purpose What’s Included

Module 18: SVS - Improve The Purpose What’s Included

Module 19: SVS - Engage The Purpose What’s Included

Module 20: SVS - Design & Transition Module 21: SVS – Obtain/Build & Deliver & Support The Purpose What’s Included

Module 22: ITIL’s 7 Guiding Principles What They Do How They Help What They Are Exam Tip Focus on Value

Module 23: Start Where You Are Definition How it Works

Module 24: Progress Iteratively with Feedback Definition Application Collaborate & Promote Visibility Definition Application Agile, Lean & DevOps

Module 25: Think and Work Holistically Definition Implications Keep it Simple and Practical Why Simple is Important Practical Solutions

Module 26: Optimise & Automate Technology VS. Human Oversight Benefits of Automation

Module 27: Introduction to Key ITIL Practises Introduce the Concept of a “Practise” Introduce the Three Groups of ITIL Practises General Management Service Management Technical Management

Module 26: Optimise & Automate Technology VS. Human Oversight Benefits of Automation

Module 27: Introduction to Key ITIL Practises Introduce the Concept of a “Practise” Introduce the Three Groups of ITIL Practises General Management Service Management Technical Management

Module 28: General Management Practises Purpose Statements Information Security Management Relationship Management Supplier Management

Module 29: Continual Improvement The Purpose The Scope Key Activities Methods and Models Approaches – Lean, Agile, DevOps

Module 30: The Continual Improvement Model What Does it Say? How it Works

Module 31: Continual Improvement & Guiding Principles The Details Collaborate & Promote Visibility

Module 32: Service Management Practises (SMP) Discuss the Purpose of: IT Asset Management Monitoring and Event Management Release Management Service Configuration Management

Module 33: SMP Change Control The Definition The Importance of Change Control Emergency Change

Module 34: SMP Incident Management The Definition The Purpose The Process

Module 35: Problem Management The Purpose The Definition Phases

Module 36: SMP Service Requests Management The Definition The Purpose Types of Requests Guidelines

Module 37: SMP The Service Desk The Purpose The Function Practical Application

Module 40: Technical Management Practises Discuss the Purpose of: Deployment Management Review the Discussed ITIL Practises Deployment Management Module 38: Service Level Management (SLM) The Purpose Review the Discussed ITIL Practises Module 41: Conclusion Review Exam Content The Definition

Module Review Exam Content Final Thoughts on Taking the Exam Skills41: andConclusion Competencies Final39: Thoughts on TakingAnalysis the Examfor SLM The Process Information ITIL 4Module Foundation FAQs Information Sources ITIL 4What Foundation backgroundFAQs do I need?

Module 40: Technical Management Practises Discuss the Purpose of: What background dois Irequired. need?

No specific background Deployment Management No specific background is required. mobile app help me prepare?

How will the 4 Foundation Review theITIL Discussed ITIL Practises

How will the ITIL 4 Foundation mobile appyou help meeverything prepare?

This official available for iOS devices provides with you need to practise answering questions and monitoring Module 41:app Conclusion Review Exam Content your learning progress.

This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring Final Thoughts on way Taking the Exam STUDY: work your through 300 revision cards – each showing the question, correct answer, rationale and related your learning progress. glossary terms STUDY: work your way through 300 revision cards – eachfrom showing thethe question, correctstages answer, rationale and related PRACTICE: test your knowledge by answering questions across five lifecycle ITIL 4 Foundation FAQs glossary terms MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you testreal yourexam! by answering questions from across the five lifecycle stages will get to the WhatPRACTICE: background doextra I knowledge need?

MOCK EXAMS: sit multiple mocktoexams withprepare a different combination questions every time, theITIL closest experience EXTRAS: loads of features help you for your test and of beyond – including the full glossary and theyou will gettototrack the real exam! ability your progress No specific background is required.

EXTRAS: of extra features help you been prepare for your and beyond – includingstudy, the full ITIL glossary andexams the EASY TO loads USE: on-the-go revisiontohas never easier with test a simple 3-step approach: practise and mock ability to track your progress EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, How EASY will ITIL on-the-go 4replicates Foundation mobile app help meofwith prepare?

TO USE: revision hastopics never been easier simpleexams.

3-step approach: study, practise and mock exams each the question the style, and content the aofficial EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, This official app available for iOS provides with everything youexams. need to practise answering questions and monitoring each question replicates thedevices style, topics andyou content of the official What on-demand your learning progress.content will I receive?

What on-demand content will I300 receive?

A full outline ofwork the your included on-demand content be –see above.

You will receive 4 1/2 hours of demand content two STUDY: way through revisioncan cards each showing the question, correct answer, rationale and and related

sampleglossary exams. terms A full outline of the on-demand canquestions be see above.

You willthe receive 4 1/2 hours of demand content and two PRACTICE: testincluded your knowledge by content answering from across five lifecycle stages sampleMOCK exams.

EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you One Day Instructor-Led Review will get to the real exam!

One Day Instructor-Led Review loadsforofaextra features to help youatprepare forafter your you've test andplaced beyond – including You'll be ableEXTRAS: to register Training Review Session any time your order. the full ITIL glossary and the ability to track your progress TO USE:foron-the-go revision never at been with you've a simple 3-step approach: You'll beTraining ableEASY to register a Training Reviewhas Session anyeasier time after placed your order. study, practise and mock exams Team EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.

Team Training

Schedule of events What on-demand content will I receive?

Schedule of events In the Classroom — OR — Live, Online

A full outline of the included on-demand content can be see above. You will receive 4 1/2 hours of demand content and two

sample In the Classroom — OR — Live, Online Tuition Fee — exams.

Standard: £995 25 - 27 Day Nov London / Online (3 Days) Tuition Fee — Standard: £995(AnyWare)** One Instructor-Led Review 13 London //Online (3 Days) 25 - 15 27beJan Nov London Online (3 Days) You'll able to register for(AnyWare) a(AnyWare)** Training Review Session at any time after you've placed your order.

24 London // Online Online (AnyWare) (AnyWare) (3 (3 Days) Days) 13 - 26 15 Feb Jan London

Team Training

624- -826 AprFeb London / Online (AnyWare) (3 Days) London / Online (AnyWare) (3 Days)

Schedule of//Online events 56 - 78 May London Online(AnyWare) (AnyWare)(3(3Days) Days) Apr London 26 28 May London / Online (AnyWare) Days) 5 - -7the May London / Online (AnyWare) Days) In Classroom — OR —(3 (3Live, Online 1 - 3 Jul London / Online (AnyWare) (3 Days) Tuition Fee — Standard: £995 5 - 7 Aug London / Online (AnyWare) (3 Days) 25 - 27 Nov London / Online (AnyWare)** (3 Days) 16 - 18 Sep London / Online (AnyWare) (3 Days) 13 - 15 Jan London / Online (AnyWare) (3 Days) 21 - 23 Oct London / Online (AnyWare) (3 Days) 24 - 26 Feb London / Online (AnyWare) (3 Days) AFTERNOON START: Attend these live courses online via Anyware 6 - 8 Apr London / Online (AnyWare) (3 Days)

16 - 18 Sep London / Online (AnyWare) (3 Days) 21 - 23 Oct London / Online (AnyWare) (3 Days) AFTERNOON START: Attend these live courses online via Anyware 4 - 6 Dec Alexandria, VA / Online (AnyWare)** (3 Days) 18 - 20 Dec Herndon, VA / Online (AnyWare)** (3 Days) 22 - 24 Jan Alexandria, VA / Online (AnyWare) (3 Days) 27 - 29 Jan Rockville, MD / Online (AnyWare) (3 Days) 3 - 5 Feb New York / Online (AnyWare) (3 Days) 11 - 13 Mar Alexandria, VA / Online (AnyWare) (3 Days) 15 - 17 Apr Rockville, MD / Online (AnyWare) (3 Days) 6 - 8 May Alexandria, VA / Online (AnyWare) (3 Days) 27 - 29 May New York / Online (AnyWare) (3 Days) 3 - 5 Jun Herndon, VA / Online (AnyWare) (3 Days) 29 - 31 Jul Rockville, MD / Online (AnyWare) (3 Days) 2 - 4 Sep Alexandria, VA / Online (AnyWare) (3 Days)