19
Recognise Transfer
Control
RDMAICT
Define
LEAN Construction
Improve
Measure
Analyse
Solving problems within Balfour Beatty is at the very heart of our culture. We pride ourselves on the ability to deliver complex major infrastructure and services. To drive a step change in productivity we use a formal approach to improve performance.
Recognise We use the Recognise phase of a project to collate operations/processes which are having an impact on business or have the potential to be improved. These ideas are scoped out and scored on a simple matrix to ensure we divert resources onto improvement projects which will give the greatest benefit to the business at the least cost/effort i.e. the low hanging fruit. With a project selected, support is engaged by appointing a member of senior management to champion the work.
Existing Measurements Critical Path Operation Client
Supply Chain
Impact on Business
Daily Task Meeting Process
Define Once the project is approved a team is formed and the problem/improvement is defined. The team must define who the current stakeholders are and how they will be involved, managed, informed or acknowledged. They should also state what the final criteria are for a successful project.
Supplier
Inputs
Process
Outputs
Customer
Measure Map the current ‘as is’ process and from this, recognise the items we need to measure to determine our performance e.g. the quantities of completed tasks, number of rejects, duration to complete a process etc. Check what is already measured in the business to avoid duplication as most businesses will already measure many items.