Information Advice & Guidance At Leeds College of Building we are committed to a Policy of Equal Opportunities. We encourage positive actions and attitudes towards and between all members of staff and students irrespective of ability, disability, ethnic origin, gender, sexual orientation or religion. All services provided are funded by Leeds College of Building, however this does not affect their impartiality. All information will be stored confidentially and not passed to any other
For more information or to book an appointment with an Advisor please call: 0113 222 6002 Monday to Thursday 8.30 am - 5.00 pm Friday 9.00 am - 4.30 pm Or call into the Student Services Unit at the North Street Site or speak to your Personal Advisor Tel: 0113 222 6002 Fax: 0113 222 6001 Email: info@lcb.ac.uk Web Address: www.lcb.ac.uk
Statement of Service All students are entitled to advice and guidance which is student centred, impartial, independent, up-to-date and delivered within the defined limits of confidentiality. The College offers a range of support to meet the individual needs of students including:
Access to a fully equipped Careers Library, including books, videos, CD ROMs and internet access. If the information you seek is not available we shall request it for you.
Guidance in choosing a programme of study
Advice on student grants and other financial benefits
Help with University applications Information on childcare Job search information including CVs, letters of application, interview techniques and how to complete application forms Support for students who may not be on the most suitable course Assistance with careers action planning and research Where applicable, assistance in finding work experience Additional support for students with special needs Links with outside agencies including Universities, Connexions and other members of Leeds Information, Advice and Guidance Network. Appointments are made on request
A copy of this Statement of Service is available in English. Other languages and formats can be made available on request.
In addition you can expect: A interview within 5 working days. (At busy times interviews are by appointments only)
To be seen on time An action plan on completion of the guidance interview The right to complain should the service provided not meet with your expectations
To be given 24 hours notice should an appointment need to be rescheduled.
The services of experienced and qualified staff In return we expect you to: Turn up on time Notify Student Services if you are unable to keep your appointment Provide us with an evaluation of the service you receive Complaints & Compliments Any comments, good or bad, will be used to help us improve service delivery. All complaints will receive a response within 3 working days. Unresolved complaints will be adjudicated by the Guidance Council. In this instance referrals to the Council will be made within 2 days. A full copy of the Complaints Procedure is available on request. Clients have the right to remain anonymous, however, if you require a written response, you will need to leave your name and address. The service abides by the Guidance Council Code of Principles and the Matrix Quality Standards. .
Guidance Council’s Code of Principles The Code of Principles has been agreed by representatives of all parties involved in the guidance process. The six principles in the Code are interdependent and are designed to be applied in their entirety.
Impartiality Information, advice and guidance should be impartial. Providers should be able to demonstrate any claim that they offer an impartial service or declare any factors which might limit the impartiality of the guidance offered to the individual. This includes provision reflecting the vested interests of the provider and/or the provision of incomplete information on opportunities for learning and work.
Confidentiality The guidance process should be confidential and this should be made clear to the individual. Personal information should not be passed on without the individual’s prior permission. Any limitations on this should be made absolutely clear at the earliest possible stage.
Client Focused The guidance process should be focused on the needs of the individual, whose interests are paramount.
Equality of Opportunity Equality of Opportunity should underpin all aspects of provision, including the activities and behaviours of the provider and the opportunities to which the process leads. Providers should be able to demonstrate how they will provide equality of opportunity.
Transparency The guidance process itself should be open and transparent. Guidance providers should explain in clear language, appropriate to the individual, how they will deliver the service and any links they have to other agencies and services.
Accessibility Services should publicise, promote and make the delivery of support accessible to any eligible user. This includes stating target clientele, availability and other relevant arrangements clearly, in appropriate languages, locations and publications. It also includes removing any physical and cultural barriers for users in the target group.