white paper Industry mythology versus our customer's reality “Most of the management decisions we make are made based on what we think other people think. Simply knowing a little bit of what they
A WHITE PAPER BASED ON SURVEYS OF TRAVELERS, HOTEL INDUSTRY PROFESSIONALS, MARKETERS, OWNERS AND BRAND MANAGERS
e o en ask guests and consumers what they think about hotels and hotel brands. But we never ask hospitality insiders what they think. We're doing that, and, not surprisingly, what hospitality professional think and what customers think are worlds apart. But it's only by understanding what our customers think rela ve to what we think and our compe ‐ on thinks, that we can develop really unique and mo va ng experiences. Protean Hospitality ,together with Professor Chekitan Dev of Cornell University, is doing just that — surveying business and leisure travelers, hotel management profes‐ sionals, hotel marke ng execu ves, investors, managers, industry consultants and academics.
THIS PROTEAN WHITE PAPER WILL PROVIDE INSIGHTS INTO:
Brand classification -- what brands fit into which segments -- consumers view, professional view and actual segmentation
Loyalty associations -- what brands are associated with which loyalty programs -- hospitality professionals compared to consumers compared to reality
Most motivating emotional drivers -- the most motivating emotional triggers that determine which hotels travelers will choose -- the actual triggers compared to what hospitality professionals think are the most important triggers
Most motivating functional attributes -- what do you have that makes people want to stay in your hotel -- compared to what industry professionals think are the most motivating amenities
And much more.
think gives us a momentous advantage over our competitors”
BE PART OF THE SURVEY AND RECEIVE THE REPORT FREE: http://tinyurl.com/protean-industry-survey
416.967.3337 www.proteanstrategies.com © 2013
Scheduled release date: Spring 2014 Cost: $800 per report