at your service . . . easy ways to shop J.Jill catalog Call 1.800.642.9989 or download, print and complete the order form located at jjill.com/customerservice and mail it with your payment.
customer Service
standard delivery fees
contact information
Delivered within 4–7 business days to U.S. addresses (Alaska and Hawaii 10–14 business days). Add the following shipping and processing fee to your merchandise total.
use our Live Chat with a sales associate at jjill.com, 8 a.m. to midnight ET, seven days a week.
jjill.com Shop our complete selection of sizes, along with web-exclusive styles (including shoes), use our Live Chat with a sales associate, and get up-to-the-minute order status.
merchandise total
fee
email customerservice@jjill.com.
$0 – $30
$5.95
easy return policy
$30.01 – $50
$7.95
stores Visit JJILL.COM or call 1.800.498.9960
$50.01 – $75
$9.95
$75.01 – $100
$11.95
$100.01 – $125
$13.95
payment options
$125.01 – $150
$15.95
We accept the following methods of payment:
If you’re not completely satisfied with your J.Jill purchase, we’ll gladly accept returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase date. If returned with the original receipt, you’ll receive an exchange, refund or credit for the original purchase price. If returned without a receipt, you’ll receive an exchange or a merchandise credit for the current selling price.
$150.01 – $200
$17.95
$200.01 and over
$19.95
to find a store near you. Selection may vary. If a product is not in-store, our concierge service can order it for you.
The J.Jill credit card, MasterCard, VISA, American Express, Discover, the J.Jill gift card, the J.Jill e-gift card, checks or money orders payable to J.Jill.
sales tax information • sales, local and luxury taxes We are required by law to collect sales tax on deliveries to those states where we are located. Please add the appropriate state and local taxes, including luxury tax, for your area where required: AL, AR, AZ, CA, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.
• shipping and processing sales tax Add applicable sales tax on charges for shipping and processing fees to the following states: AL, AR, AZ, CA, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.
find your perfect size Our fit experts are on hand to help. Call 1.800.642.9989 or visit JJILL.COM to view our size guide and live chat with a representative.
delivery options All in-stock items are shipped within 24 hours or the next business day. If there is a delay, you will be informed by Customer Service at the time of purchase. Your credit card will not be charged until we ship your order. The shipping and processing fee depends on your choice of delivery.
SKY
• return at our store To locate a J.Jill store near you, call 1.800.498.9960. • use our return service label See packing slip for instructions and information.
NEED IT SOONER?
• U.S. orders only: use the carrier of your choice
• quick delivery Delivered within the next 2 business days for an additional $8 if ordered by 3 p.m. ET.
PACIFIC
Sorry, we cannot accept C.O.D. returns. Original shipping and processing fees are nonrefundable.
• express delivery Delivered the next business day for an additional $15 if ordered by 3 p.m. ET.
price adjustments A one-time price adjustment on full-priced merchandise that has been marked down is available within 14 days from the date of purchase. For store purchases, please return to the location where your purchase was made to request your adjustment.
International deliveries Contact Customer Service at 1.603.266.2600 for international rates prior to ordering. Duties and value-added taxes are your responsibility.
Visit jjill.com and click “request a catalog” on the bottom navigation bar, or call 1.800.498.9960.
GIFT SERvICES
Visit JJILL.COM/STAYCONNECTED and sign up for J.Jill email, follow us on twitter.com/JJILL and “Like” us at facebook.com/JJILLSTYLE.
gift cards Ship free in a personalized package and arrive in 2 business days, guaranteed, if ordered by 3 p.m. ET. E-gift cards sent within 24 hours directly to recipient’s email inbox and can be purchased in-store or at JJILL.COM/EGIFTCARD. Cards available in various denominations and can be redeemed through catalog, in-store or JJILL.COM.
exclusive gift packaging Gift packaging is just $3 for most items. Use your J.Jill credit card to pay for your purchase, and receive free gift packaging upon request. Certain restrictions apply. See store or jjill.com for details.
AMETHYST
request a J.Jill catalog
• Canadian orders Canadian deliveries will be assessed a $12 charge per address in addition to the standard shipping and processing fee listed in the chart above.
Prices valid on in-stock items through April 22, 2012.
APRICOT
call toll-free 1.800.448.4988, 7 a.m. to 11 p.m. ET, seven days a week.
stay in touch
updating your information To update your mailing or email address, please contact Customer Service using the information above. Write us at the address below to remove your name from the J.Jill catalog mailing list or to unsubscribe from the jjill.com email list. J.Jill–Customer Preference Service 100 Birch Pond Drive Tilton, NH 03276-2006 The Direct Marketing Association also provides a service to reduce the availability of your name to direct mail companies. Please contact them at: Mail Preference Service Direct Mail Association P.O. Box 643 Carmel, NY 10512
spring refreshments
CELERY
BUTTERCUP
light & sweet pima tees, just $26
so many ways to connect with us
SHALE
pima cotton V-neck elbow-sleeve tee
Sign up for email and a chance to
like us ON facebook
FOLLOW us on twitter
win $500
VISIT JJILL.COM/STAYCONNECTED
Ultrasoft and extra easy to wear with just about everything. Low-hip length. Machine wash. Imported. Misses’ FH033A
XS–XL
Petite FH033Ap
XS–XL
WHITE
$26 $26
Women’s 1X– 4X FH033Aw $32 also shown on p. 43 bracelets p. 38
BLACK
33