Contact Environmental Health Manager (Nick Howard) Email: nhoward@lancaster.gov.uk Telephone: 01524 582734 Health and Housing What Environmental Protection Services Customer Satisfaction Survey When Monthly How Paper (postal) questionnaire Who Environmental Protection Service Customers Why To find out how satisfied customer are with how customer enquiries and complaints have been dealt and use feedback to make service improvements Contact Environmental Protection Manager (Nick Howard) Email: nhoward@lancaster.gov.uk Telephone: 01524 582734 Health and Housing What Planning Applications When Following receipt of a planning application How Consultation Letters Site notices posted for many applications to notify anyone passing the site that an application has been received. Weekly list of all applications the planning service has received made available on line and sent out by email. Legal requirement under Town and Planning Act 1990. Public Access web site http://planapps.lancaster.gov.uk/publicaccess provides details of all planning applications, including access to the plans, documents and an electronic map so people can view applications near their property. Future improvements to the Public Access website will mean that people can register and receive email alerts on applications received. Who Near neighbours of almost every planning application. A range of statutory consultees eg Parish Councils, Environment Agency, Environmental Health etc. Other interest groups relevant to a planning application eg community groups, special interest groups for example the Ramblers Association or the North Lancashire Bat Group as specialist comments are often required.
2013 14 Lancaster City Council Consultation Plan
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