CRYSTAL-GLASS
GENERAL INFORMATION AND POLICY ORDERING: Please state the quantity, part number and description of each item, preferably in that order, to avoid any delays and help speed up the processing of your order. Whenever possible, always order by standard carton packs. This will speed up the processing of your order as well as give you the benefit of the quantity pricing and packaging. COUNTER SERVICE: Customers are welcome to visit our California showroom where overstocks, close-outs, and new items are available. Orders for will-call must be phoned in a minimum of 3 hours in advance in order to avoid a long waiting period once you arrive.
HARD TO FIND PARTS: We will be happy to try to locate any item not in our catalog. We have access to the best manufacturers, both foreign and domestic. There is a $75.00 minimum per order. Please ask for our Special Order Department .
PRICES: Prices quoted are F.O.B. our warehouse and are subject to change without notice. All prices are subject to State and Federal taxes. State Sales Tax will be added to all orders unless an up-to-date resale card is on file.
MINIMUM CHARGE: There is an additional service charge of $20.00 (handling and billing costs) for any order which is less than $50.00. STOCK ITEMS: Illustrations are for identification purposes only and do not necessarily represent the product of a specific manufacturer. BACK ORDERS: All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX to you any available back orders that we are able to ship. Please indicate which items you still require and fax the worksheet back to us for immediate processing. (All back orders are filled on a first-come, first-served basis so please respond quickly.)
INFORMATION AND POLICY
SHIPMENTS: Please advise us as to how you prefer shipment. If no instructions are received we will use our best judgement. (See inside back cover for complete shipping policy.) PERFORMANCE: We will endeavor to meet all shipping schedules; however, in no event shall ADL pay any amount, whether identified as a penalty or as liquidated damages, for failure to meet a shipping schedule.
CLAIMS: All claims for defective merchandise must be made within 5 days of receipt of the order. No returns will be accepted without verbal
or written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.
RETURN POLICY: To return defective, broken or damaged merchandise, please see CLAIMS, above. For all items that have been picked and sent in error, please see CLAIMS, above. The return of items that are shown in your catalog will only be accepted within 30 days of invoice. Within the 30 day period, you must obtain an RGA#, either verbally or in writing. the RGA# is valid for 30 days, without exception. Returns will be accepted ONLY with valid RGA#s clearly marked on the outside of the box. Returns that are not clearly marked on the outside of the box will be refused and sent back to the sender, at their expense. Any RGA request for a single item that is valued at greater than $500 is subject to an overstock review. Management reserves the right to deny any RGA based on the overstock review. Special orders are not returnable. We can only exchange defective special order merchandise, with applicable.
RESTOCKING CHARGE: There will be a 25% restocking charge, with a $50.00 minimum, for all merchandise returned unless the reason for the return was the fault of ADL. Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS. Merchandise will not be accepted for return if it will create an overstock position. See CLAIMS above for details. TERMS: Open account terms are NET 30 DAYS from date of invoice.
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FREIGHT ALLOWANCE: Orders of $1,500.00, or higher, will be shipped Freight Allowed to a single destination. All qualifying orders will be shipped pre-paid by our selected carriers. This allowance is granted provided the invoice is paid in full within the terms indicated on the invoice. All goods, for delivery within the Continental U.S.A., are shipped from Luminance’s Distribution centers. Luminance reserves the right to change the freight policy on an individual account basis if term and payment obligations are not fulfilled. We will pass on any special carrier handling charges such as inside delivery fees, re-delivery charges, residential delivery fees, lift gate services, C.O.D. Fees, Etc. If your invoice is $500.00 or more, you may deduct the freight bill or 5% from invoice, whichever is less, provided the invoice is paid within 30 days. This applies to merchandise on hand at time of shipment only. PAST DUE ACCOUNTS: No orders will be shipped until all overdue balances are cleared. Overdue accounts are subject to a 1.5% per
month finance charge.
CREDIT: Credit may be extended to a firm or individual only after submitting satisfactory trade and bank references including addresses,phone and account numbers where applicable. All information must be furnished in writing and signed by an authorized person. CREDIT CARDS: For your convenience we now accept VISA, MASTER CARD and DISCOVER for all orders. A 2% bank charge or $5.00, whichever is less, will be applied to each transaction. RETURNED CHECKS: A $50.00 service charge will be placed on all checks returned to us by the bank for non-payment. Once a check has been returned to us for non-payment, we will no longer honor checks from that individual or firm. INITIAL ORDERS: Unless a credit application has been received, processed and approved, all initial orders will only be shipped when prepaid by credit card (VISA, MASTER CARD or DISCOVER) or paid in advance prior to shipment of merchandise.
ADL a Division of Luminance
1945 S Tubeway Avenue, Commerce, CA 90040 American-De Rosa now operating as ADL HOURS: MONDAY THRU FRIDAY - 8:00 AM TO 4:30 PM (PST) CUSTOMER SERVICE: MONDAY THRU FRIDAY - 7:00 AM TO 5:00 PM (PST) www.luminance.us.com