Risk
Rating
Trend
Action
Client satisfaction and change management agility
Low
• Failure to meet client expectations (programs/ services; mode of delivery; tools/technology) • Unable to effectively respond to change
Decreasing • Take action on client surveys and advisory committee recommendations and report back to surveyed • Benchmark with other PSIs • Clarify expectations with Saskatchewan
Change pace of IT infrastructure to adequately support the business
Low
• System effectiveness • Speed of change and cost of implementing new technologies • Possibility of business interruption or failure
Neutral
Changing client demographics
Low
• Decline in graduating high Decreasing • Include international and adult learners school-aged students • Engage potential learners • Reduction in “traditional” through marketing and market for next 10-15 years enrolment strategies by up to 20% • Focus on student retention and Learner Commons support • First Nations market
Emergency response Low to health and safety issues
36
Description
Lakeland College 2014-2017
• C ollege response to major catastrophes (e.g. pandemic flu, shooter on campus, tornado, etc.)
Neutral
• Short-term, midterm, and long-term IT planning • Collaborate with PSIs (framework and policy development; service offerings) • One learning management system
• Complete emergency response plan (and training for staff and students) • Perform a health and safety assessment
Comprehensive Institutional Plan