Komatsu Training Directory by komatsu

Contents People & Strategy Division Managed Training Komatsu Certified Technic System Training Komatsu Machine Technical Training - Level 1 – Introduction & General Service - Level 2 – Structure & Function - Level 3 – Test & Adjust - Level 4 – Troubleshooting Systems, Technologies and Fundamentals Training Basic Technical Systems Training - Komatsu Literature - Basic Electrical - Basic Hydraulics - Basic Troubleshooting Intensive Technical Systems Training - Hydraulics - Electrical - Transmissions - Closed Load Sensing System (CLSS) Condition Monitoring Services (CMS) - CMS Coolant Course - CMS Lubrication Course - KOWA Sampling - Oil Sampling Course KVX Komatsu Undercarriage (KUC) Komtrax Plus Engines - Cummins 1st Response - Tier 2 - Tier 3 - Tier 4

Komatsu Total Technical Picture (KTTP) - Komatsu Literature - Basic Electrical - Basic Hydraulics - Basic Troubleshooting Machine Based Systems Training - Electric Drive Truck Training Restricted Electrical Licence (REL) Restricted Electrical Licence (REL) Renewal Machine Operator Training Business Skills Training Leadership & Management Executive Group: Executive Development Program Senior Management Group: Diploma of Leadership and Management Middle Management Group: Leadership Success Frontline Management: Leadership Focus Program, Foundations of Leadership Sales & Customer Service Komatsu Customer Support Charter Customer Interaction Program (CIP) Health, Safety & Environment ELMO self-paced online training Legal Compliance Training ELMO (Self-Paced Online Compliance Training) Conflict of Interest Competition & Consumer Act Awareness Business Ethics

Corporate Governance Fraud & Corruption Awareness Equal Opportunity & Harassment, Bullying & Discrimination Chain of Responsibility (Transport / Logistics)

Accreditation Body (VETAB), with National Training Information Service registration number 90996. Our Scope of Registration defines the type and subjects of training and assessment which we may conduct. When run, accredited training is under our status as an RTO.

People, Performance and Systems Success Check In Performance Management Procedure Apprentice Development System Graduate Development Program (GDP) Education Support Program SAP- IT Business Systems: Dynamics, Link One, Various other systems Beacon Trainees

As an RTO, Komatsu Training Academy recognises other Registered Training Organisations who deliver nationally endorsed Training Packages under the Australian Qualification Framework (AQF). This means we recognise the AQF qualifications and Statements of Attainment issued by any other RTO, and likewise there is a requirement on other RTO’s to recognise qualifications and Statements of Attainment issued by Komatsu Training Services. Komatsu Training Services supplies customer training in the areas of technical service and maintenance arranged by machine type and model or technology platform, such as hydraulics, electrics and engines.

Other Divisions Managed Training – HR Supported Project Management: Prince II Methodology, Foundation & Practitioner (IT) Sales: Outsourced through various providers Local Branch / Workgroup Managed – HR Supported KAL and Customer Site Induction Toolbox Sessions Local Health, Safety and Environment Certificate IV Training and Assessment Certificate IV Leadership & Management Business Skills Programs Apprentice Programs Komatsu Training Academy is a Registered Training Organisation (RTO), registered by the NSW Vocational Education and Training

Komatsu technical trainers are highly qualified learning and development professionals who have worked in service and maintenance roles prior to development in the adult learning and training area. They are factory trained in our product range and required to undertake rigorous professional development activities here and overseas to maintain their competence and certification. Komatsu training programs are designed around our “best practise” global standards model. Rigorous evaluation and review by our customers enable us to offer practical programs that deliver results to your business. Komatsu technical training provides a high-quality learning experience that delivers “next day” work place skills. For all skills development and training requirements, please contact your Learning & Development representative:

Sydney Based All Regions and Head Office: Mary Huxtable, National People Development and Systems Manager Jason Alfeo, Business Skills Development Manager Brisbane Based Glenn Barker, Learning & Development Specialist Sydney Based Central Region, Southern Region & New Zealand Region: Michael Wotton, Business Support Trainer Brisbane Based Queensland Region: Adrian Strano, Business Support Trainer Perth Based Western Region: Alan Saunders, Business Support Trainer For any enquiries or requests for training please email us on: learning@komatsu.com.au

Competency Map, at a designated level, and is considered “fully competent”. Fast tracking assessment will be available for people with extensive experience. Komatsu Certified Technic competency applies to a specific machine type and model at one or more of the skills levels in the Komatsu Technical Skills Competency Map. As an example, a person who has satisfied the requirements for a WA900 – 3EO, to Test and Adjust standard, would be deemed a: Certified Technic, Level 3, WA900-3EO. People deemed competent as a Komatsu Certified Technic will be awarded a Certificate of Completion. Accreditation will be reassessed every 5 years to ensure skills currency. Komatsu Machine Technical Training Machine Based Technical training relates to service and maintenance of Komatsu machines. This does not include KTTP or the Komatsu Certified Technic System. Komatsu has a four Level training system beginning with introduction and servicing, through machine systems and testing training and finishing with troubleshooting training.

Learning and Development Komatsu Certified Technic System Training Komatsu Certified Technic competency is awarded to qualified Komatsu trades people who have successfully completed Komatsu technical workplace experience and skills development. A Komatsu Certified Technic, through a combination of evidence, demonstration and workplace assessment, has satisfied all skills competency requirements against the Komatsu Technical Skills

Each of the levels builds on the skills and knowledge gained in the previous module and as such each module acts as a pre-requisite to the next. The first two modules are more based in theory based instruction whereas Levels 3-4 are predominately practical or hands on based.

Level 1 Introduction & General Service (IGS) Duration 8 hours Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu machine • Demonstrate knowledge of the design features and characteristics of the Komatsu machine • Locate and identify major components • Describe the operational differences between previous model Komatsu machines • List the optional equipment available for the Komatsu machine • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual Level 2 Structure & Function (S&F) Duration 8 – 12 hours Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify and locate components of all major systems on the Komatsu machine

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Describe the principles of operation of all major systems on the Komatsu machine Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu machine

Level 3 Test & Adjust (T&A) Duration 8 hours Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu machine • Test and adjust engine components on the Komatsu machine • Test and adjust the powertrain of the Komatsu machine • Test and adjust hydraulic system components of the Komatsu machine • Test and adjust the electrical system components on the Komatsu machine • Interpret schematic drawings for the hydraulic and electrical components on the Komatsu machine • Use Komatsu test equipment in maintaining the machine

Level 4 Troubleshooting Duration 8 hours Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu machine • Use Komatsu test equipment in maintaining the Komatsu machine • Evaluate and diagnose engine faults of the Komatsu machine • Evaluate and diagnose powertrain faults of the Komatsu machine • Evaluate and diagnose undercarriage faults of the Komatsu machine • Evaluate and diagnose electrical control system faults of the Komatsu machine • Evaluate and diagnose faults in the hydraulic equipment of the Komatsu machine • Interpret schematic drawings from hydraulic and electrical components

Technology & Systems training covers all the systems that add value to the use, service and maintenance of Komatsu machines and includes the Komatsu Total Technical Picture (KTTP). These systems do not always automatically come with every machine. Komatsu has several systems and technologies that function alongside our machinery to gain maximum productivity and advantage out of our operations and products. Courses relating to these systems are explained below. Basic Technical Systems Training Komatsu Literature This course provides participants with the fundamental knowledge of Komatsu manuals and their contents. In addition it will provide the knowledge of other sources of information and provide an understanding of the correct paperwork and forms to use and their application. Duration 8 hours

Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic Pre-requisites: Nil Learning Outcomes: On the completion of this course the participants will be able to: • Explain the different types of manuals available, their contents and purpose • Identify the main types of reports and forms available and their purpose • Correctly fill in a timesheet or service report • Correctly complete a warranty report Basic Electrical This course provides participants with the fundamental knowledge of electricity applied to earthmoving and Komatsu equipment. In addition it will provide the skills to apply and use test equipment using diagrams and circuit principles. Duration 8 hours Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic Pre-requisites: Nil Learning Outcomes On the completion of this course the participants will be able to: • Explain the basic principles of electricity and sources of electricity • Describe the creation of electricity and types of conductors and insulators

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Demonstrate correct safety precautions when dealing with electricity Correctly apply OHM’s law to different types of electrical circuits Correctly use a multimeter to test and record the correct values for electrical measurements Name and describe types of electrical and electronic components Demonstrate a fundamental knowledge of electrical circuit diagrams and correctly name electrical components using different factory schematics Conduct basic electrical testing

Basic Hydraulics This course provides participants with the fundamental knowledge of hydraulics applied to earthmoving and Komatsu equipment. In addition it will provide the skills to be able to use circuit diagrams and understand fundamental operating principles of the main hydraulic circuits. Duration 8 hours Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic Pre-requisites: Nil Learning Outcomes On the completion of this course the participants will be able to: • Explain the basic principles of Pascal’s Law • Identify the main components of a hydraulic system and state their function

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Identify the correct hydraulic symbols using schematics noting differences in country of origin Correctly convert different values of hydraulic pressures Detail specific hydraulic components and their structure and function Explain the fundamental operation of common hydraulic systems

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Demonstrate common hydraulic and electrical problem troubleshooting techniques and aids for both

Komatsu Fundamentals Komatsu fundamentals courses provide participants that are new to the industry or to Komatsu with the entry level knowledge and skills to be able to identify with and conduct basic tasks on Komatsu earthmoving equipment. The disciplines that can be coved in fundamentals are Komatsu Literature, Hydraulics, Electrical and Troubleshooting. Advanced Technical Systems Training Intensive Hydraulics (In development) This course provides participants with in depth knowledge of hydraulics applied to earthmoving and Komatsu equipment. This will cover detailed theory on the structure and function of the main hydraulic systems on Komatsu equipment and it will provide the skills to be able to use circuit diagrams to test and troubleshoot machine hydraulic systems. Advanced Electrical (In development) This course provides participants with in depth knowledge of electricity applied to earthmoving and Komatsu equipment. In addition it will provide an understanding of electronic components, their uses and circuit testing measures.

Condition Monitoring Services (CMS) CMS Coolant Course This course provides people who hold trade qualifications in automotive, engineering, electrical, condition monitoring or equivalent industry experience with the knowledge to understand coolants, used in the earth moving industry and their chemical breakdown. It also explains some common problems in coolant systems. Duration 2-4 hours Who Should Attend? General Mechanical or Engineering Trades Person CMS Lab Technicians Customer Support / Product Representatives Pre-requisites: N/A Learning Outcomes On the completion of this course the participants will be able to: • State the functions that coolant serves • List the chemical properties of coolant • Describe the purpose of coolant chemical properties • List common coolant system problems CMS Lubrication Course This course provides people who hold trade qualifications in automotive, engineering, electrical, condition monitoring or equivalent industry experience with the knowledge and skills to understand the principles of lubrication. It provides an

understanding of the various types of lubrication and their application within the earthmoving industry. It will also provide the knowledge and skills to apply appropriate lubrication techniques and be able to identify lubrication problems. Duration 8-16 hours Who Should Attend? General Mechanical or Engineering Trades Person CMS Lab Technicians Customer Support / Product Representatives Pre-requisites: N/A Learning Outcomes On the completion of this course the participants will be able to: • State the functions and principles of lubrication • Name the components of lubricants • Describe lubricating materials viscosity and its principles • List different types of grease and their properties • Select the most appropriate grease and apply it correctly • Describe properties of hydraulic fluids and common associated problems • List the function of gear oil • Name gear oil types and their additives • List types of synthetic lubricants and their advantages and disadvantages • List lubricant additives and their purposes

KOWA Sampling Oil Sampling Course This course provides people who hold trade qualifications in automotive, engineering, electrical, condition monitoring or equivalent industry experience with the knowledge, techniques and skills to be able to take a clean and representative oil sample from machinery within the earthmoving industry. It also demonstrates the correct way to fill in KAL paperwork and how to understand KOWA reports. Duration 4-6 hours Who Should Attend? General Mechanical or Engineering Trades Person CMS Lab Technicians Customer Support / Product Representatives Pre-requisites: N/A Learning Outcomes On the completion of this course the participants will be able to: • State oil sampling procedures and limitations • Describe elements that can affect data integrity • Describe / demonstrate live sampling technique • Describe / demonstrate vacuum sampling technique • Correctly fill in KAL Sample Information Card • Describe the elements of a KOWA report KVX The aim of this training is to teach the participants the fundamentals of welding with KVX, bolting of KVX, the application

of the 'grey' bolt and other general information related to the proper installation and procedures to use with this product. Komatsu Undercarriage (KUC) This course aims to provide Komatsu Australia parts, product support, track press, service and fleet manager personnel with the knowledge and skills to have a detailed knowledge of undercarriage and the associated systems used at KAL. The knowledge acquired shall effectively improve undercarriage identification, measurement, sales and service to KAL customers. Komatsu's Learning Management System (LMS) SABA also has a suite of online training programs for Undercarriage. Please contact learning@komatsu.com.au for more details Komtrax Plus Komtrax Plus is a remote monitoring solution designed for our equipment covering information such as payload monitoring for quarry and mining class units. Komtrax Plus enables downloaded machine data to be transmitted via the internet and reviewed by our site managers and service engineers. During this training we would cover: - The applications & parameters of the machines equipped with KOMTRAX Plus - Orbcomm & PLM - The software installation process - The location of information gathered from downloads

Basic Power Train Course (Transmissions)

4. The structure and function of torque converters and transmissions.

The Basic Power Train Training Materials are divided into five chapters as follows:

5. The structure and function of hydrostatic transmissions.

• Chapter 1 – Main Clutch, Damper, and Torque Converter

KVX Ground Engaging Tools

• Chapter 2 – Gears

Welding on KVX Bolting procedures for KVX (including tooling)

• Chapter 3 – Direct Drive Transmissions • Chapter 4 – Power Shift Transmissions • Chapter 5 – Hydrostatic Transmissions Course Content This course is designed for the new service employees and will teach them how locomotion is achieved. This course describes in detail how power is transmitted from the engine to the drive wheels or sprocket. Successful completion of this course qualifies the student for enrolment in factory torque converter and transmission overhaul courses. Students learn the basics of torque converters and gearing. Students also learn the structure and function of power train components. Objectives At the completion of this course, the student should know: 1. The principles of gearing. 2. The principles of operation of a torque converter. 3. The operating principles of transmissions.

Almost every component (including the bucket Lips) is manufactured from KVX’s own high grade “Sagitta” steel (500~600 Brinell with unique metallurgic properties, plus rolled/ forged manufacture rather than cast). Being a high-grade steel there are some important (though simple) welding guidelines which need to be adhered to if welding on KVX. KVX GET components (Teeth and Wearplates, etc.) are BOLTED on rather than pinned or welded. KVX utilise their own unique high performance conical-headed bolts. All bolt sizes have ideal “torque specs” and lubrication requirements, and KVX bolts from M48 and up (WA500+ and PC220+) require some form of specialised tooling, with associated instructions for use. Duration 1 day Learning Outcomes On the completion of this course the participants will be able to: • Be able to identify safety and quality measures for use with KVX products • Describe the specific welding requirements for using KVX • State the bolting procedure for KVX utilising different tooling

Authorised sub-contractor who as completed Komatsu site induction that is to KAL employee standard. Have held a drivers licence for 12 months.

Move to Test Allow maintenance personnel to move and/or test a wide range of equipment for the purpose of repair, general maintenance and/or to clear the workshop to make way for other equipment. Duration 6 hours for 6 participants Who Should Attend? General Engineering Trades Person Pre-requisites Komatsu employee with relevant machine experience and completion of the Komatsu Challenge Induction program.

Learning Outcomes On the completion of this course the participants will be able to: • Carry out pre-start, start-up, shut-down and isolation procedures in accordance with manufacturer/site requirements • Test operational functions of the vehicle in accordance with manufacturer/site requirements • Move/relocate vehicle for testing purpose • Identify and rectify faults where possible, or arrange for corrective action in accordance with site procedures • Act on or report monitoring systems warnings and alarms in accordance with manufacturer instructions and site requirements • Demonstrate correct walk around inspection technique for the Komatsu machine. • Recognise and respond to hazardous and emergency situations in accordance with manufacturer instructions and site procedures Komatsu Bronze Induction The KOMATSU Bronze Induction course is designed to Introduce new and existing staff to the Komatsu 4 Main Products for nontechnical staff members. The course covers familiarization of components, cab controls and switches and basic machine use. The course will also Introduce Staff to the Komatsu’s machine Nomenclature.

Content that will be covered during the day. • Students will be shown the 4 main product types of machine models, and how to identify them. • There will be both theory and practical components on machine basic operations of various machine types. • Students will be introduced to KOMATSU’s Brands, Partners, and Affiliates. • A brief look into the History of Komatsu, how it came about to what it is now. By completing the KOMATSU Bronze Induction, Staff should gain a clearer understanding of the different machine types, and how to identify each type. Payload Monitoring Systems (PLM-3) PLM III training covers the Payload Meter 3 (PLM3) system which measures, displays and records the weight of material being carried by an off-highway truck. The system generally consists of a payload meter, a gauge display, deck-mounted lights, and sensors. The primary sensors are four suspension pressures and an inclinometer. Other inputs include a body up signal, brake lock signal, and speed. Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of PLM • Demonstrate knowledge of the design features and characteristics of PLM • Locate and identify major components • Describe the principles of operation of all major systems/components of PLM • Evaluate and diagnose faults of the PLM

Engines Cummins 1st Response This course provides participants with an overview of the range of Cummins engines installed on Komatsu mining machines. In addition it will provide an understanding of the fuel, coolant, lubrication and electrical systems, their components and functions on Cummins engines. On request it can also provide an overview of the diagnostic tools available and resources to assist with working and troubleshooting on Cummins engines. Tier 2 This course provides participants with the knowledge of the main components of engines that meet global Tier 2 emission standards that are installed on Komatsu equipment. In addition it will provide knowledge of the structure and function of the relevant fuel systems used.

Tier 3 This course provides participants with the knowledge of the main components of engines that meet global Tier 3 emission standards that are installed on Komatsu equipment. In addition it will provide knowledge of the structure and function of the relevant fuel systems used and exhaust gas recirculation. Tier 4 Targeted Participants Komatsu Technicians Personnel involved in the service and repair of Komatsu Equipment Course Description This instructor-led course is designed to provide participants with an understanding of the function, maintenance, service, repair and troubleshooting of the 6D107, 6D114, 6D125, and 6D140 Tier 4 Final engines. This course is developed to carry the participant through the Tier 4 Final engine systems, starting with Changes to the Base Engines, Solutions by Horsepower Rating, the Ad Blue/DEF System including fluid properties, tank and cooling system, tank sensor, pump and injector modules, thawing and freeze prevention logic. The class will continue with the Selective Catalyst Reduction hardware, including the changes to the KDPF, addition of the Mixing Tube and the SCR assembly. A thorough exploration of new Engine Sensors, the Engine Controller, and troubleshooting procedures will follow. Detailed information will be provided regarding changes to the machine monitor that support the new after treatment operation, along with detailed discussion of the Function of Inducement. Hands-on training will take place using a Tier 4 Final Machine, supplemented with loose assemblies such as a complete SCR

assembly, DEF tank with tank sensor, heat traced hoses, and pump module. On-board diagnostic testing will be performed along with the creation of Inducement fault codes with loose assemblies, followed by disassembly of the Selective Catalyst Reduction (SCR) unit. Course Timing – 4 days Pre-requisites & Recommendations - All Participants – Pre-requisites - Nil Objectives • Communicate the changes and additions made to Komatsu mid-size engines to meet EPA Tier 4 Final requirements. • Locate and demonstrate specific engine model changes with 100% accuracy. • Describe operation of the monitor controls and define maintenance guidelines to the instructor's satisfaction. • Demonstrate the ability to locate engine system specific components and describe their operation to 85% accuracy. • Perform diagnostic tests for the after-treatment systems, and use the monitor panel for troubleshooting any abnormalities to the satisfaction of the instructor.

High Horsepower Engine Training This course familiarises a technician on the specific High Horsepower engine fitted to Komatsu machines. The course will familiarise (structure & function) the technician with the base engine (Hardware), Quantum electronic subsystem, Cense system, Eliminator lubrication filter, and the Quantum fuel system. Also includes oil system, air system, exhaust system & coolant system overviews (structure & function).

Komatsu Total Technical Picture (KTTP) The Komatsu Total Technical Picture (KTTP) is a four-day course covering the basic principles required to undertake further technical Komatsu training. This course combines shorter courses available as part of the technical & systems training group, giving the participant a holistic view of technical training basics. In some instances employees will be required to complete this course before they can enrol in further technical machine based training.

Duration 16 hours for maximum of 8 participants 24 hours if Insite is included in program, for maximum of 8 participants

Komatsu Literature This course provides participants with the fundamental knowledge of Komatsu manuals and their contents. In addition it will provide the knowledge of other sources of information and provide an understanding of the correct paperwork and forms to use and their application.

Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic Pre-requisites Nil Learning Outcome On the completion of this course the participants will be able to: • Explain the structure and function of the base engine hardware • Describe components of and the principles of operation of the lubrication, air/exhaust and coolant systems • Describe components and the principles of operation of the fuel system & associated electronic systems • Describe the principles of operation of Insite for Cense and if available Insite 7 ** • Demonstrate the use of Quick serve online for factory parts and service updates

Duration 8 hours Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic Pre-requisites: Nil Learning Outcomes On the completion of this course the participants will be able to: • Explain the different types of manuals available, their contents and purpose • Identify the main types of reports and forms available and their purpose • Correctly fill in a timesheet or service report • Correctly complete a warranty report

Basic Electrical This course provides participants with the fundamental knowledge of electricity applied to earthmoving and Komatsu equipment. In addition it will provide the skills to apply and use test equipment using diagrams and circuit principles. Duration 8 hours Who Should Attend? General Engineering Trades Person Light Vehicle Mechanic

Pre-requisites: Nil Pre-requisites: Nil Learning Outcomes On the completion of this course the participants will be able to: • Explain the basic principles of electricity and sources of electricity • Describe the creation of electricity and types of conductors and insulators • Demonstrate correct safety precautions when dealing with electricity • Correctly apply OHM’s law to different types of electrical circuits • Correctly use a multimeter to test and record the correct values for electrical measurements • Name and describe types of electrical and electronic components • Demonstrate a fundamental knowledge of electrical circuit diagrams and correctly name electrical components using different factory schematics • Conduct basic electrical testing

Learning Outcomes On the completion of this course the participants will be able to: • Explain the basic principles of Pascal’s Law • Identify the main components of a hydraulic system and state their function • Identify the correct hydraulic symbols using schematics noting differences in country of origin • Correctly convert different values of hydraulic pressures • Detail specific hydraulic components and their structure and function • Explain the fundamental operation of common hydraulic systems

Basic Troubleshooting This course provides participants with the fundamental knowledge of troubleshooting techniques relevant to earthmoving and Komatsu equipment. In addition it will provide the skills and techniques to troubleshoot hydraulic and electrical circuits using schematics and other information. Duration 8 hours Who Should Attend? General Engineering Tradesperson Light Vehicle Mechanic Learning Outcomes On the completion of this course the participants will be able to: • Explain the main steps to take to troubleshoot a problem • Demonstrate the use of troubleshooting charts and chapters in the Komatsu manual to help to identify the exact cause Demonstrate common hydraulic and electrical problem troubleshooting techniques and aids for both Restricted Electrical Licence (REL) This national accredited course (UEENEEP022A) has been developed to produce the competencies required for licence applications for mechanical, hydraulic and / or electrical services, maintenance and repair tradespersons required to disconnect and reconnect electric components during scheduled machinery maintenance. This course fulfils the requirements of applicable state and territory electrical regulatory authorities and is based on the EE Oz Electrotechnology training package UEENEEP005B

Disconnect and Reconnect of 3.3kV Electric Propulsion Components of Self Propelled Earth Moving Vehicles. The Restricted Electrical Licence (REL) course is designed for fitters working on dump trucks who need a qualification allowing them to have access to limited work on electrical components. The course covers disconnection and reconnection of 3.3kV electric propulsion components of self-propelled earthmoving vehicles. The REL course is nationally accredited, giving successful participants a qualification that is valid outside Komatsu. The REL is only valid in Western Australia and Queensland. In all other states, fitters are not permitted to work on electrical components of trucks. Duration 5 days Who Should Attend? Pre-requisites: Yes (details are outlined in the Information Packs available) Learning Outcomes On the completion of this course the participants will be able to: • Monitor, interpret and action control system input and output signals • Identify various truck isolation protocols • Effectively isolate electrical propulsion components • Safely inspect propulsion system components and assess their suitability for service, if unsuitable, then; • Safely disconnect electrical propulsion components • Select the correct replacement parts • Correctly reconnect electrical propulsion components • Test for a safe and operational electrical propulsion system

Restricted Electrical Licence (REL) Renewal The REL online renewal assessment provides a simple way for holders of a Restricted Electrical Licence to renew their licence without having to go through the whole course again.

Pre-requisites

The online renewal assessment is one part of an evidence gathering process that demonstrates the participant’s maintenance of skills in relation to the disconnection and reconnection of electric propulsion components on trucks, and can be completed at anytime, anywhere the participant can connect to the internet.

Learning Outcomes On the completion of this course the participants will be able to:

For information on when you may need to renew your REL, please check the licence validity in the relevant information pack below. Alternatively, feel free to contact one of the OD team members.

• Demonstrate an overview of the drive control system

KOMATSU ELECTRIC DUMP TRUCK MAINTENANCE TRAINING

• Locate service points and describe the specific maintenance requirements for the drive system

This course provides people who hold trade qualifications in electrical or equivalent industry experience with the knowledge and skills to understand the overall AC or DC propulsion system design and structure and to be able to perform regular periodic maintenance. It provides an understanding of the principles of operation and construction of the AC or DC propulsion system. It will also provide the knowledge and skills to perform fault finding on the AC or DC propulsion system.

• Describe the overall operation of the drive system

Duration: 16 hours Who Should Attend? -

Automotive Electrician Electricians

Hold trade qualifications in electrical or equivalent industry experience.

• Identify the specific safety aspects for maintenance and repair of the drive system

• Identify components and function of drive system

• Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Electric Dump Truck • Demonstrate knowledge of Invertex or Statex software • Carry out basic fault finding on the drive system

Machine Operator Training Our Operator Training provides participants with the knowledge and skills to plan and prepare for operations, operate machine (load shifting), carry out basic operator maintenance and conduct housekeeping activities. Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precautions when operating Komatsu machines • Demonstrate the safe mounting and dismounting of the Komatsu machine • Identify and locate major components of the Komatsu machine • Locate and identify functions of cab fixtures on the Komatsu machine, including monitor panel • Demonstrate and understanding of emergency warning systems, steering and brake systems as relevant to the Komatsu machine • Demonstrate correct walk around inspection technique for the Komatsu machine • Demonstrate safe operating practices on the Komatsu machine • Demonstrate effective operating procedures for the Komatsu machine Machine Familiarisation This course describes the main applications of four main products; Bulldozers, Wheel Loaders, Hydraulic Excavators and Dump Trucks; the basic structure; type of power lines and work equipment.

Who Should Attend? All technical personnel (apprentice mechanics, mechanics starting in construction business, personnel who should handle technical conversation with customers, technicians and mechanics) Pre-requisites Basic Technical experience Learning Objectives On the completion of this course the participants will be able to: • Understand the different main applications of four main products • Understand main differences of power lines used depending on models • Understand the model naming KOMATSU BACKHOE LOADER MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall backhoe design and structure and to be able to perform regular periodic maintenance.

Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor mechanic Automotive Electrician Electricians

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu Backhoe Loaders • Demonstrate knowledge of the design features and characteristics of the Komatsu Backhoe Loader • Locate and identify major components Describe the operational differences between previous model Komatsu Backhoe Loaders List the optional equipment available for the Komatsu Backhoe Loader • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

KOMATSU BACKHOE LOADER MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the backhoe, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or Electrical or equivalent industry experience. Komatsu Backhoe Loader Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify; locate components of all major systems on the Komatsu Backhoe Loader

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Describe the principles of operation of all major systems on the Komatsu Backhoe Loader Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Backhoe Loader

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KOMATSU BACKHOE LOADER MAINTENANCE Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the backhoe systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Backhoe Loader Maintenance, IGS, S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Backhoe Loader Test and adjust engine components on the Komatsu Backhoe Loader

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Test and adjust the powertrain of the Komatsu Backhoe Loader Test and adjust hydraulic system components of the Komatsu Backhoe Loader Test and adjust the electrical system components on the Komatsu Backhoe Loader Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Backhoe Loader Use Komatsu test equipment in maintaining the Komatsu Backhoe Loader

KOMATSU BACKHOE LOADER MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the backhoe systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Backhoe Loader Maintenance, IGS, S&F, T&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Backhoe Loader

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Use Komatsu test equipment in maintaining the Komatsu Backhoe Loader Evaluate and diagnose engine faults of the Komatsu Backhoe Loader Evaluate and diagnose powertrain faults of the Komatsu Backhoe Loader Evaluate and diagnose undercarriage faults of the Komatsu Backhoe Loader Evaluate and diagnose electrical control system faults of the Komatsu Backhoe Loader Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Backhoe Loader Interpret schematic drawings for hydraulic and electrical components and systems

KOMATSU BULLDOZER MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall dozer design and structure and to be able to perform regular periodic maintenance. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu bulldozer • Demonstrate knowledge of the design features and characteristics of the Komatsu bulldozer • Locate and identify major components • Describe the operational differences between previous model Komatsu bulldozers • List the optional equipment available for the Komatsu bulldozer • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

KOMATSU BULLDOZER MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the dozer, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians

KOMATSU BULLDOZER MAINTENANCE

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Dozer Maintenance IGS

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Dozer Maintenance, IGS, S&F

Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify; locate components of all major systems on the Komatsu Bulldozer • Describe the principles of operation of all major systems on the Komatsu Bulldozer • Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Bulldozer

Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Bulldozer • Test and adjust engine components on the Komatsu Bulldozer • Test and adjust the powertrain of the Komatsu Bulldozer • Test and adjust hydraulic system components of the Komatsu Bulldozer • Test and adjust the electrical system components on the Komatsu Bulldozer • Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Bulldozer • Use Komatsu test equipment in maintaining the Bulldozer

Test & Adjust (T&A)

This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the dozer systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians

KOMATSU BULLDOZER MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the dozer systems and components.

KOMATSU CRUSHER EQUIPMENT MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall crusher design and structure and to be able to perform regular periodic maintenance.

Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians

Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Bulldozer • Used Komatsu test equipment in maintaining the Komatsu Bulldozer • Evaluate and diagnose engine faults of the Komatsu Bulldozer • Evaluate and diagnose powertrain faults of the Komatsu Bulldozer • Evaluate and diagnose undercarriage faults of the Komatsu Bulldozer • Evaluate and diagnose electrical control system faults of the Komatsu Bulldozer • Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Bulldozer

Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu Crusher Equipment • Demonstrate knowledge of the design features and characteristics of the Komatsu Crusher Equipment • Locate and identify major components • Describe the operational differences between previous model Komatsu Crusher Equipment • List the optional equipment available for the Komatsu Crusher Equipment • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience.

KOMATSU CRUSHER EQUIPMENT MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the crusher, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Crusher Equipment Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify; locate components of all major systems on the Komatsu Crusher Equipment • Describe the principles of operation of all major systems on the Komatsu Crusher Equipment • Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Crusher Equipment.

KOMATSU CRUSHER EQUIPMENT MAINTENANCE Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the crusher systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Crusher Equipment Maintenance, IGS and S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Crusher Equipment • Test and adjust engine components on the Komatsu Crusher Equipment • Test and adjust the powertrain of the Komatsu Crusher Equipment • Test and adjust hydraulic system components of the Komatsu Crusher Equipment • Test and adjust the electrical system components on the Komatsu Crusher Equipment • Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Crusher Equipment

KOMATSU CRUSHER EQUIPMENT MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the dozer systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Crusher Equipment Maintenance, IGS, S&F, T&A Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Crusher Equipment • Used Komatsu test equipment in maintaining the Komatsu Crusher Equipment • Evaluate and diagnose engine faults of the Komatsu Crusher Equipment • Evaluate and diagnose powertrain faults of the Komatsu Crusher Equipment • Evaluate and diagnose undercarriage faults of the Komatsu Crusher Equipment • Evaluate and diagnose electrical control system faults of the Komatsu Crusher Equipment

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Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Crusher Equipment Interpret schematic drawings for hydraulic and electrical components and systems

KOMATSU EXCAVATOR MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall excavator design and structure and to be able to perform regular periodic maintenance. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Learning Outcomes On the completion of this course the participants will be able to: • Explain or demonstrate compliance with all safety procedures related to servicing the Komatsu Excavator • Use the Shop and Operation Manuals to locate information • Locate selected components on the machine • Locate all service points on the machine and state their service requirement

KOMATSU EXCAVATOR MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the excavator, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or Electrical or equivalent industry experience. Komatsu Grader Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify and locate components of all major systems on the Komatsu Excavator • Describe the principles of operation of all major systems on the Komatsu Excavator • Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Excavator.

KOMATSU EXCAVATOR MAINTENANCE Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the excavator systems and components. Duration 8 hours Who Should Attend? - General Mechanical Engineering Trades Person - Motor Mechanic - Automotive Electrician - Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Excavator Maintenance, IGS, S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Excavator • Explain the Komatsu recommended procedures for testing of system components • Perform machine testing to Komatsu recommendations • Compare test results with Komatsu specifications, and make recommendations

KOMATSU EXCAVATOR MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the excavator systems and components.

KOMATSU GRADER MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall grader design and structure and to be able to perform regular periodic maintenance.

Duration 8 hours

Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians

Pre-requisites Holding trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Excavator Maintenance, IGS, S&F, T&A

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience.

Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Excavator • Evaluate and diagnose powertrain faults of the Komatsu Excavator • Evaluate and diagnose undercarriage faults of the Komatsu Excavator • Evaluate and diagnose electrical control system faults of the Komatsu Excavator • Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Excavator • Interpret schematic drawings for hydraulic and electrical components and systems

Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu Grader • Demonstrate knowledge of the design features and characteristics of the Komatsu Grader • Locate and identify major components • Describe the operational differences between previous model Komatsu Grader • List the optional equipment available for the Komatsu Grader • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

KOMATSU GRADER MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the grader, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or Electrical or equivalent industry experience. Komatsu Grader Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify; locate components of all major systems on the Komatsu Grader • Describe the principles of operation of all major systems on the Komatsu Grader • Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Grader

KOMATSU GRADER MAINTENANCE Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the grader systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Grader Maintenance, IGS, S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Crusher Equipment • Test and adjust engine components on the Komatsu Grader • Test and adjust hydraulic system components of the Komatsu Grader • Test and adjust the electrical system components on the Komatsu Grader • Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Grader • Use Komatsu test equipment in maintaining the Komatsu Grader

KOMATSU GRADER MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the grader systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Grader Maintenance, IGS, S&F, T&A Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Grader • Use Komatsu test equipment in maintaining the Komatsu Grader • Evaluate and diagnose engine faults of the Komatsu Grader • Evaluate and diagnose powertrain faults of the Komatsu Grader • Evaluate and diagnose undercarriage faults of the Komatsu Grader • Evaluate and diagnose electrical control system faults of the Komatsu Grader

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Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Grader • Interpret schematic drawings for hydraulic and electrical components and systems Introduction & General Service (IGS) This module provides people who hold trade qualifications in automotive, engineering, electrical or equivalent industry experience with the knowledge and skills to understand the overall truck design and structure and to be able to perform regular periodic maintenance. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu Electric Dump Truck • Demonstrate knowledge of the design features and characteristics of the Komatsu Electric Dump Truck • Locate and identify major components • Describe the operational differences between previous model Komatsu Electric Dump Truck • List the optional equipment available for the Komatsu Electric Dump Truck

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Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual KOMATSU ELECTRIC DUMP TRUCK MECHANICAL MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various truck systems on the truck, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Electric Dump Truck Mechanical Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify and locate components of all major systems on the Komatsu Electric Dump Truck

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Describe the principles of operation of all major systems on the Komatsu Electric Dump Truck Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Electric Dump Truck

Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the Electric Dump Truck mechanical systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Electric Dump Truck Mechanical Maintenance, IGS, S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Electric Dump Truck Mechanical System • Test and adjust engine components on the Komatsu Electric Dump Truck Mechanical System • Test and adjust hydraulic system components of the Komatsu Electric Dump Truck Mechanical System

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Test and adjust components in the low voltage electrical systems on the Komatsu Electric Dump Truck Mechanical System Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Electric Dump Truck Mechanical System Use Komatsu test equipment in maintaining the Komatsu Electric Dump Truck Mechanical System

Troubleshooting Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Electric Dump Truck Mechanical Maintenance, IGS, S&F, T&A

Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Electric Dump Truck Mechanical System • Use appropriate test equipment in maintaining the Komatsu Electric Dump Truck Mechanical System • Evaluate and diagnose engine faults of the Komatsu Electric Dump Truck • Evaluate and diagnose low voltage electrical control system, and 24 volt faults of the Komatsu Electric Dump truck • Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Electric Dump Truck • Evaluate and diagnose faults in the steering and suspension equipment of the Komatsu Electric Dump Truck • Interpret schematic drawings for hydraulic and electrical components and systems

Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall mechanical dump truck design and structure and to be able to perform regular periodic maintenance. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Learning Outcomes On the completion of this course the participants will be able to: • Identify the specific safety requirements for maintenance and repair of the Komatsu Mechanical Dump Truck • Demonstrate knowledge of the design features and characteristics of the Komatsu Mechanical Dump Truck • Locate and identify major components • Describe the operational differences between previous model Komatsu Mechanical Dump Trucks • List the optional equipment available for the Komatsu Mechanical Dump Truck • Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

KOMATSU MECHANICAL DUMP TRUCK MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the mechanical dump truck, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Mechanical Dump Truck Maintenance IGS Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate safety precaution relevant to the machine system being covered • Describe the design concepts of each of the machine systems • Identify; locate components of all major systems on the Komatsu Mechanical Dump Truck • Describe the principles of operation of all major systems on the Komatsu Mechanical Dump Truck • Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Mechanical Dump Truck

Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the mechanical dump truck systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Mechanical Dump Truck Maintenance, IGS, S&F Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Mechanical Dump Truck • Test and adjust engine components on the Komatsu Mechanical Dump Truck • Test and adjust the powertrain of the Komatsu Mechanical Dump Truck • Test and adjust hydraulic system components of the Komatsu Mechanical Dump Truck • Test and adjust the electrical system components on the Komatsu Mechanical Dump Truck • Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Mechanical Dump Trucks

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Use Komatsu test equipment in maintaining the Komatsu Mechanical Dump Truck

Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the mechanical dump truck systems and components.

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Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Mechanical Dump Truck Maintenance, IGS, S&F, T&A Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Mechanical Dump Truck • Used Komatsu test equipment in maintaining the Komatsu Mechanical Dump Truck • Evaluate and diagnose engine faults of the Komatsu Mechanical Dump Truck • Evaluate and diagnose powertrain faults of the Komatsu Mechanical Dump Truck

Evaluate and diagnose undercarriage faults of the Komatsu Mechanical Dump Truck Evaluate and diagnose electrical control system faults of the Komatsu Mechanical Dump Truck Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Mechanical Dump Truck Interpret schematic drawings for hydraulic and electrical components and systems

KOMATSU WHEEL LOADER MAINTENANCE Introduction & General Service (IGS) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to understand the overall wheel loader design and structure and to be able to perform regular periodic maintenance.

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Demonstrate knowledge of the design features and characteristics of the Komatsu Wheel Loader Locate and identify major components Describe the operational differences between previous model Komatsu Wheel Loaders List the optional equipment available for the Komatsu Wheel Loader Locate service points and describe the specific service requirements for each point, as stated in the machine operating manual

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Demonstrate safety precaution relevant to the machine system being covered Describe the design concepts of each of the machine systems Identify; locate components of all major systems on the Komatsu Wheel Loader Describe the principles of operation of all major systems on the Komatsu Wheel Loader Demonstrate a working knowledge of circuit diagrams relevant to the Komatsu Wheel Loader

KOMATSU WHEEL LOADER MAINTENANCE Structure & Function (S&F) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with an understanding of the principles of operation and construction of the various systems on the wheel loader, required as a base for developing test and adjust and troubleshooting skills as included in subsequent modules. Duration 8-12 hours

KOMATSU WHEEL LOADER MAINTENANCE Test & Adjust (T&A) This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform testing and adjusting on the wheel loader systems and components.

Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or Electrical or equivalent industry experience. Komatsu Wheel Loader Maintenance IGS

Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians

Learning Outcomes On the completion of this course the participants will be able to:

Duration 8 hours

Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Wheel Loader Maintenance, IGS & S&F Learning Outcomes On the completion of this course the participants will be able to:

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Carry out safety precautions to be observed when tests and adjustments are conducted on the Komatsu Wheel Loader Test and adjust engine components on the Komatsu Wheel Loader Test and adjust the powertrain of the Komatsu Wheel Loader Test and adjust hydraulic system components of the Komatsu Wheel Loader Test and adjust the electrical system components on the Komatsu Wheel Loader Interpret schematic drawings for the hydraulic and electrical components on the Komatsu Wheel Loader Use Komatsu test equipment in maintaining the Komatsu Wheel Loader

KOMATSU WHEEL LOADER MAINTENANCE Troubleshooting This module provides people who hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience with the knowledge and skills to perform troubleshooting of the wheel loader systems and components. Duration 8 hours Who Should Attend? General Mechanical Engineering Trades Person Motor Mechanic Automotive Electrician Electricians Pre-requisites Hold trade qualifications in either automotive, engineering or electrical or equivalent industry experience. Komatsu Wheel Loader Maintenance, IGS, S&F, T&A Learning Outcomes On the completion of this course the participants will be able to: • Carry out safety precautions to be observed when evaluating and diagnosing the Komatsu Wheel Loader • Use Komatsu test equipment in maintaining the Komatsu Wheel Loader • Evaluate and diagnose engine faults of the Komatsu Wheel Loader • Evaluate and diagnose powertrain faults of the Komatsu Wheel Loader • Evaluate and diagnose undercarriage faults of the Komatsu Wheel Loader • Evaluate and diagnose electrical control system faults of the Komatsu Wheel Loader • Evaluate and diagnose faults in the hydraulic equipment of the Komatsu Wheel Loader

NATIONAL CONSTRUCTION DIVISION TRAINING

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Articulated Dump Truck This training provides participants with the base and in depth knowledge of the ADT’s and key information regarding their main competitors. It also provides the skill to understanding the transmission selection and differential lock system, moving the unit and utilising basic machine functions.

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Duration Approx. 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status.

Identify and fully explain all specifications, components and feature Explain competitors key features and options Demonstrate all machine functions respective to application

Rigid Backhoe Loader This training provides participants with the base and in depth knowledge of all current variants of the Rigid Backhoe Loaders and key information regarding their main competitors, also moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Utility Account Managers Construction Sales & Account Managers Construction Key Accounts Managers Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features

• Explain competitors key features and options • Demonstrate all machine functions respective to application Dozer – HST Drive Series This training provides participants with the base and in depth knowledge of the hydrostatic drive dozers and key information regarding their main competitors. It also provides the information to understanding respective applicable applications, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the applications to employ respective dozers • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Dozer – TC Drive Series This training provides participants with the base and in depth knowledge of the Construction sized torque convertor drive dozers and key information regarding their main competitors. It also provides the information to understanding respective applicable applications, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the applications to employ respective dozers • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application.

Hydraulic Excavators– (Construction Units) This training provides participants with the base and in depth knowledge of the excavators and key information regarding their main competitors. It also provides the skill to understanding the work mode selections, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcome On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the functioning of work mode selections • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Hydraulic Excavators (Utility Units) This training provides participants with the base and in depth knowledge of the Utility Series excavators and key information regarding their main competitors. It also provides the skill to understanding the work mode selections, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales Managers Construction Key Accounts Managers Utility / Construction Account Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the functioning of work mode selections • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Utility Excavator This training provides participants with the base and in depth knowledge of the MR Utility Excavators and key information regarding their main competitors. It also provides the skill to move the unit and utilise basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcome On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Motor Graders This training provides participants with the base and in depth knowledge of the motor graders and key information regarding their main competitors. It also provides the skill to understanding the dual mode transmission, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the functioning of the dual mode transmission • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the travel and retarder performance • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application Rigid Dump Truck knowledge of the construction rigid dump truck models and key information regarding their main competitors. It also provides the skill to understanding travel and retarding performance, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes

Skidsteer Loader This training provides participants with the base and in depth knowledge of all current variants of the Skid Steer Loaders and key information regarding their main competitors, also moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Utility Account Managers Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status.

Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

HST Type Loaders This training provides participants with the base and in depth knowledge of the wheel loaders and key information regarding their main competitors. It also provides the skill to understanding the HST vs Torque Converter driveline, moving the unit and utilising basic machine functions. Duration 4 hours Who Should Attend? Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers & Personnel Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Understand the difference between the WL drivelines • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Utility Wheel Loader knowledge of all current variants of the Utility Wheel Loaders and key information regarding their main competitors, also moving the unit and utilising basic machine functions.

Leadership and Management Leadership Focus Program Nominal Duration:16 hours

Duration 4 hours Who Should Attend? Utility Account Managers Construction Sales & Account Managers Construction Key Accounts Managers Used Equipment Sales Managers Pre-requisites Silver Status: The pre-requisite training for this level is the Komatsu suite of safety modules applicable to the respective candidate. Gold Status: The pre-requisite training for this level is the successful completion of Silver Status. Learning Outcomes On the completion of this course the participants will be able to: Silver Status • Identify model changes, design concepts and KALSS • Identify and describe core specifications, components and features • Identify main competitor models and understand key options • Manoeuvre and utilise basic functions Gold Status • Identify and fully explain all specifications, components and features • Explain competitors key features and options • Demonstrate all machine functions respective to application

Discipline Group The ideal candidate would be someone who meets a majority of the following criteria: • Current or potential supervisor / manager of a small team • Has been identified through the performance review process as needing development as a manager & leader • Has been identified as having the potential to attain a higher level of management/leadership • Is not involved in any other formal development program with Komatsu 2. Course Purpose The program is Komatsu specific and intended as a fast, deep change initiative to target specific people, task and conceptual skills in management and leadership. The 2 day course is practical leadership development that applies core management and leadership concepts to Komatsu workplace settings. It is designed for those who want an overview of the skills needed to be an effective manager or supervisor. The course focuses on achieving strong outcomes through effective people and team management, the development of sound planning and organisational skills and creative problem solving.

3. Pre-Requisites

Foundations of Leadership

Completion of pre-work DiSC Survey and Self Analysis Survey

For: All KAL employees. It is a great next step for those who have already completed LFP.

4. Content Duration: 4 days of classroom learning On the completion of this course the participants will be able to: 1. Detail the distinguishing characteristics of leadership. 2. Identify their behavioural strengths and challenges via the DiSC model to learn how to work more effectively with others. 3. Explain the principles of motivation and behaviour and how to apply them in the workplace to achieve operational outcomes.

With 4 days of classroom learning over 6 weeks, the Foundations of Leadership program uses a variety of learning strategies such as interactive participation, role-plays, group work and developing action plans to assist you enhance your leadership capabilities. The structure of the program encourages practical application back in the workplace (between sessions) to utilise principles and capabilities learned.

4. Demonstrate and practice effective communication techniques. Course Content includes: 5. Explain problem solving methods and using decision making skills apply it to work teams. 6. Describe the ADKAR change model and how it applies to successful change initiatives.

- Communicating for Leadership Success - Coaching for Peak Performance - Delegating with Purpose - Valuing Differences - Resolving Workplace Conflict - Leading Effective Performance - Making High Quality Decisions

Leadership Success

PROGRAM INFORMATION

The Leadership Success Program is targeted at mid-level managers/leaders with potential or people who are currently business leaders.

The program is based on 10 core universal management competencies: • Time Management

THE PARTICIPANTS • Conflict Management The ideal candidate would be someone who meets a majority of the following criteria:

• Effective Communication

• Has managed a team for at least 18 months

• Performance Management

• Has been identified through the performance review process as needing development as a manager & leader

• Managing Teamwork • Operational Planning

• Has been identified as having the potential to attain a higher level of management/leadership

• Budgeting & Financial Analysis

• Has or would like an Individual Development Plan to provide

• Change Management

direction & guidance for their career within Komatsu • Is

• Innovation

committed to undertaking a 12 months program • Has a flexible approach to learning

• Management Styles

• Has the discipline to dedicate approx. 12 - 15 hours per month towards their development for 12 months

PROGRAM STRUCTURE

• Is not involved in any other formal development program with Komatsu

The program commences with an on-line training need and viability assessment – known as the Management KSAC™ Assessment (Knowledge, Skills, Attitude and Climate). The assessment objectively tests across the 10 core managerial competencies.

Knowledge & Skills Scenario based testing compares individual and group knowledge and skill level to best practice then benchmarks against 4000+ AU managers from 65+ AU organisations. Attitude and Climate Measures relatively how likely training in any particular topic is to be applied on the job. Examines both individual and groups. The assessment is followed by a data driven, personalised development program. PARTICIPANTS RECEIVE •Customised Learner Development Plan •Fully blended learning where training focuses on application of the skill of the job •Learning Coach Should any potential participant have any questions please email learning@komatsu.com.au Sales and Customer Service Komatsu Support Charter Komatsu Australia is committed to excelling in customer service across all areas of the business. To help ensure all Komatsu employees are aware of the standard of customer care expected

of them, the courses below have been specifically designed for Komatsu employees, combining the Komatsu Way and general Course Content • Developing and continuously improving Customer service standards • The Komatsu Customer Service Survey • The Komatsu Customer Support Charter • Meeting or exceeding our Customers’ expectations • Standards and measures • Our Customers – external and internal • Komatsu Customers’ expectations: - Presentation and creating a positive impression - Effective Communication - Professionalism - Enhancing relationships and building trust Implementing the Charter – a Komatsu team effort Learning Outcomes On the completion of this course the participants will be able to: • Describe the underlying principles of the Komatsu Australia Customer Support Charter and how it is to be applied • Specify in general terms how customer service impacts on business success • Analyse contributing components of customer service and identify opportunities for improvement through the implementation of the Customer Support Charter • Recognise the need for adopting a continuous improvement approach to customer service • Demonstrate effective communications skills in line with the principles of the Customer Support Charter

Learning Outcomes On the completion of this course the participants will be able to: • Demonstrate an appreciation of the role the Customer Support Charter plays in meeting and exceeding customers’ expectations • Express the importance of interacting with customers to build loyalty and grow repeat business • State the key elements of connecting with customers and building rapport • Demonstrate an understanding of the role of personal styles in connecting with customers and building rapport • Use questioning technique and active listening to better target customers’ needs • Describe approaches used to deal with customer objections • Outline methods used to deal with difficult customers • Develop a personal customer interaction and engagement plan to implement in the workplace Customer Interaction Program (CIP) The Komatsu Customer Interaction Program (CIP) workshop has been designed to help Komatsu service staff use simple tools to improve their face-to-face communication skills. The purpose of the workshop is to provide staff with knowledge and skills that will have direct day-to-day use in the application of the Customer Support Charter.

Sales Fundamentals Sales training for those staff involved in direct selling is conducted by an external training organisation called Metta. Please get in contact with your local sales manager for further details. Legal Compliance Training

Duration 2 days Who Should Attend? Customer Service Staff

ELMO To continually build an understanding of business practice in line with Komatsu’s Worldwide Code of Business Conduct, we will have a new selection of compliance training programs which will be delivered online by ELMO Learning. These programs are continually revised and improved on as required.

Business Ethics In line with our Vision of Being Indispensable to Our Customers, the development of our people and increasing professional expertise is a key component to achieve Our Vision. Compliance programs form an important part of operating our business to ensure Komatsuâ&#x20AC;&#x2122;s sustainability into the future. The individual programs cover Conflict of Interest, Competition & Consumer Act Awareness, Business Ethics, Corporate Governance and Fraud & Corruption Awareness. Each program has been reviewed for suitability by subject matter experts and will be assigned to relevant roles within Komatsu based upon the requirements of each job function for compulsory completion. Conflict of Interest By the end of this module, you will be able to: - Define conflicts of interest - Identify the different situations in which conflicts of interest arise - Understand how to address conflicts of interest - Acknowledge the consequences of breaching our organisationâ&#x20AC;&#x2122;s Conflict of Interest Policy Competition & Consumer Act Awareness This module is divided into four informative units 1. About the CCA 2. Competition Law 3. Consumer Law 4. Breaches of the CCA

By the end of the module, you will be able to: - Define business ethics - Distinguish between appropriate and inappropriate behaviour - Report unethical behaviour Corporate Governance By the completion of this module, you will be able to: - Discuss the key features of corporate governance - Explain the importance of corporate governance - Outline and understand the relationship between the law and ethics in respect to corporate governance - Identify the purpose of key corporate governance documents - Discuss how strategic planning and risk management supports corporate governance Fraud and Corruption Awareness At the completion of this course, you will know and understand: - Types of fraud and corruption - Our fraud and corruption prevention strategy - Your responsibilities and potential consequences - Reporting options Equal Opportunity and Harassment, Bullying & Discrimination Employee Briefing The purpose of this briefing is to familiarise all Komatsu Employees with the Komatsu Harassment, Bullying and Discrimination Policy and the Complaints Procedure Policy, in order to ensure compliance and our obligations are met.

Duration 1 hour

Pre-requisites: Nil Learning Outcomes:

Who Should Attend? All Komatsu Employees Pre-requisites: Nil Learning Outcomes On the completion of this course the participants will be able to: • Komatsu’s EEO commitment to you • Understand where EEO impacts in the Work Environment • Definitions, Examples & Key Points for each category • Our Responsibilities as employees and managers of the business with regards to EEO • Complaint Handling Procedure Chain of Responsibility (transport / logistics) This course provides participants with an understanding of the Legal and Federal requirements to transporting and the responsibility each individual has in the Supply Chain. Duration: Estimated 2 -3 hours Who should attend? Everyone in the supply chain of product movements, this includes CSR, CSSR, CSSM, General, Regional, Branch, Workshop, Line Managers, warehouse personal, receptionists, Fitters/ Mechanics, Workshop (ordering/ despatching)

On the completion of this course the participants will be able to: • Outline each individual’s responsibility for the transportation and handles of product to ensure zero incident. People, Performance and Systems Performance and Development Review (PDR) System At Komatsu it is important that we drive a high performing organisation. This means continually assessing capabilities and identifying ways to engage our people to improve our customer service, financial performance and value to our shareholders. Success Check-in recognises the importance of supporting your success and ultimately the success of our business. Rather than a single and/or mid-year review each year, more frequent check-ins are encouraged so that you and your manager have more opportunities to steer you towards success. These should be frequent, informal conversations that: • Engage staff and supervisors in a two-way conversation about your performance • Identify and provide support for development and growth To assist with this process we are able to provide training covering the learning outcomes below.

Workshop Objectives: At the end of this workshop, participants should be able to: • Understand the process of conducting an annual review • Use the Komatsu template to develop or revise position descriptions • State Komatsu's values • Know the mistakes managers make during an annual review. • Create SMART objectives • Know the value of employee communication. • Gauge employees' happiness. Education Support Program Komatsu Australia is committed to creating a culture of learning. Komatsu considers the support and recognition of training, learning, development and education is fundamental to achieving corporate goals.

Apprentice Development System The Komatsu Apprentice Development System (ADS) is a structured on and off the job learning and development scheme, designed to produce highly skilled apprentices and tradespeople who will become the future technical and management talent and ensure the sustainability of the business.

Komatsu also considers the individual is responsible for their career and should actively contribute to efforts that improve career prospects. The company will provide support where mutual benefit is identified.

It is expected that at the completion of an apprenticeship under this system, the new tradesperson will be 1-2 years in advance of an equivalent tradesperson who has completed an apprenticeship at Komatsu outside of this system.

Employees are encouraged and assisted through education support, usually in terms of financial and time allowances, to improve their skills, knowledge and experience in directions that complement KAL business requirements. This program relates to formal education leading to a Nationally Recognised Qualification undertaken at TAFE, other Registered Training Organisation (RTO) or University, under the Australian Qualifications framework (AQF) shown below and the equivalent systems in New Zealand and New Caledonia.

This system is a Continuous Improvement exercise, and aligns with ‘The Komatsu Way.’ The system has been developed in collaboration with and was piloted at Komatsu’s branches in the Hunter Valley of NSW with a group of Komatsu employed apprentices. This program is now up and running in each region in Australia. The key success factors identified by stakeholders were:

• • • • • • • • • • •

ADS producing higher standard first year apprentices than under other programs previously Rigorous recruitment method enabled better hiring decisions Group age & life experience diversity enhanced learning outcomes being met more positively & substantially Group motivation & skills development speed is noticeably accelerated Efficiencies achieved via involvement of ‘Apprentice Manager’, Branches & HR Work quality noticeably higher compared to previous groups at same time period Broader skills spread producing more rounded individual not just a ‘techie’ Other areas of company viewing as model for future & interested in implementing Manuals skills of group around 6 months’ in advance previous situation Customised internal technical training Career planning and pathways

The Komatsu Apprentice Development System features the below components: • • • • • • •

Direct local recruitment, testing and system management Apprentices employed by KAL 1 week intensive induction followed by 3 weeks Basic Hand Skills and OH&S program at TAFE Fixed term rotational assignments with clear processes and methods Structure Learning and Experience Plans (LEP's) for each assignment On-the-job Competency Assessment to specified national Komatsu standards

• • • • • • •

Detailed record keeping by apprentices of their work experience via the Learning and Experience Record (LER) End of assignment presentations KAL only TAFE group for Certificate III Continuous measurement of progress via LEP's Technical and non-technical skills development Customised internal technical training Career planning and pathways

Graduate Program Commencing in 2012 Komatsu's Graduate Development Program (GDP) has recruited 7 recent graduates from multiple disciplines over two intakes in 2012 and 2013. This program was implemented in 2012 to ensure a steady supply of specialist and management talent into the business with a yearly intake of Graduates beginning in April of each year. Graduates who successfully completed the program with Komatsu were offered on-going employment with Komatsu Australia, subject to the Graduate meeting the Komatsu standards of behaviour, subject to their continuous participation throughout the Graduate engagement process and positions being available during that time. The Graduate will be provided with training and experience on the job to build on their field of study. They will also be provided with technical, life and business skills to help them with their future roles within the company. With these things in mind, Komatsu Graduates will enjoy a well-balanced and structured program designed to give them an opportunity to develop technical skills and leadership capability in a range of business areas to prepare them for an ongoing successful career with Komatsu.

Objectives The GDP is intended to complement existing and future initiatives that are designed to produce Komatsu's future leaders and build organisational capability around future business requirements. Program Objectives are as follows: •Develop talent that supports Komatsu's innovation platform and changing business model •Increase the supply and development of future specialist talent •Provide a unique and exclusive Komatsu learning experience for the Graduates •Develop a diverse workforce who bring fresh thinking and new ideas to the business •Formally develop future talent through structured learning experiences •Provide resourcing for special projects •Build engagement between the company and the Graduate •Improve retention of talent in high risk positions •Supply additional flexible resourcing for the divisions Scope The GDP will be available to Komatsu and Komatsu Mining Corporation (KMC) and its divisions / regions. It is proposed that the costs pertaining to salary and wages be covered by Komatsu Head Office People and Strategy cost centre. This is for salary and for any accommodation and associated costs related to rotations in other locations. In this way all costs associated with the program are covered centrally by Head Office. The GDP will have a duration of 2 years and 3 months per

Graduate. Rotational assignment sequencing will be based on the Divisional Requirements System, taking into account the achievement of the best outcomes for the business and the graduates.

Beacon Trainees Established as a not-for-profit over 21 years ago, Beacon works directly with schools and communities to help young people transition from school to work, equipped with the skills, knowledge, confidence and opportunities to reach their full potential. Komatsu Australia has been working together with Beacon to provide mentoring, work experience, mock job interviews, site tours and even real job opportunities through the Komatsu Apprenticeship Program. Beacon students are six times less likely to be disengaged than students who have not participated in the program, and the unemployment rate for Beacon students, is five times lower than the national rate for 16 year olds.

Business Systems Repair and Maintenance (R+M) Care This course is set to teach new users of R+M Care on how to correctly enter data into the System. It gives an overview of how Komatsu uses R+M Care and what systems communicate with R+M Care. It also teaches users how to retrieve different types of reports and where the system gets the data for those reports. The course also shows the users on how to forecast parts and long term planning for their machines. Duration 2 days (7 hours per day) Who should attend? Anyone using R+M Care should attend the basic training Pre-requisites A log-on is needed to access R+M Care (through IT Self Service) Learning Outcomes On the completion of this course the participants will have knowledge of: • R+M Care Overview • Fixed Price Service • Data Entry • Planning • Machine KPI Reports • Downtime Analysis

PRINCE2® – Foundation Course (Program outsourced Australian Institute of Management) There’s a big difference between coming up with a project strategy, and actually implementing it. So in this program, we’ll focus on how to successfully apply project planning to deliver outstanding results. You’ll gain an understanding of formal project management methods, along with a practical framework for efficient execution using the PRINCE2® framework. Your employer will benefit because: New project managers and team members will benefit from a keener understanding of project planning and implementation, securing more timely executions of project requirements. This program is right for you: If you’re a new project manager, or have experience in support roles with a view to moving into management. You’ll learn how to: • Assess the organisational context for a project • Apply project management principles to workplace initiatives • Develop a project strategy that will lead to an effective overall project plan • Manage the relationships with all stakeholders in the project

• •

Develop techniques for monitoring, controlling and reporting project progress Successfully deliver a completed project and evaluate project outcomes Apply the PRINCE2® methodology to managing a project

We’ll cover: • An overview of PRINCE2® and the seven principles • Project start-up and controlling a stage • Directing a project and managing product delivery • Managing stage boundaries • Closing a project This program aligns with the following competency: • Potential pathway to BSB41507 Certificate IV in Project Management • On successful completion of the PRINCE2® Foundation course and examination you will receive an internationally recognised qualification.

PRINCE2® – Practitioners Course (Program outsourced Australian Institute of Management) After successful completion of the PRINCE2® Foundation Course, this program applies the principles of project management to more complex scenarios, and further builds your skills. You’ll learn to execute a project from start-up to delivery, with techniques to control stages, manage costs and risk, monitor and review implementation, as well as build teamwork and human resources.

Your employer will benefit because: The complexities of real-world project execution require specialised knowledge across a variety of areas – from planning and analysis to communication. This program is right for you: If you’re a project manager in need of more in depth methodologies for project management, along with an internationally recognised qualification to back them up. You’ll learn how to: • Apply project management principles, skills and techniques within an organisational environment • Develop project plans for scope, time, costs, quality, human resources, communications, risk and procurement • Improve time management, planning, controlling, monitoring and reporting within a project context • Build teamwork and leadership skills in managing human resources

Managing Your Self We’ll cover: • A review of PRINCE2® and the seven principles of project management Project start-up, controlling a stage and managing boundaries • Managing product delivery and closing a project • Applying PRINCE2® to more complex projects This program aligns with the following competency: • Potential pathway to BSB51407 Diploma of Project Management • On successful completion of the PRINCE2® Foundation Practitioner course and examination, you will receive an internationally recognised qualification. Business Skills Applicable to all staff and based on individual specific requirements. These programs outsourced through the Australian Institute of Management, TAFE and other providers. AIM Courses Qualifications • • • • • •

Certificate IV in Leadership & Management Certificate IV in Training & Assessment Certificate IV in Customer Contact Certificate IV in Project Management Diploma of Project Management Advanced Diploma of Project Management

• • • • • •

Negotiating Skills Resolving Conflict Assertiveness Techniques Essential Selling Skills Dealing with Difficult Customers Professional Presentations

Managing Your Team • • • • • •

Coaching in the Workplace Implementing Continuous Improvement Building Team Performance Working Relationships Safe Work Practices Recruiting & Developing Staff

Your Specialist Skills • •

Training the Trainer Project Management Fundamentals

Leading Your Business • • •

Leading with Emotional Intelligence Contract Management Developing High-Performance Teams

TAFE Courses • • •

Certificate III in Customer Contact Certificate IV in Leadership & Management Certificate IV in Training & Assessment

• • •

Certificate IV in Customer Contact Certificate IV in Project Management Diploma of Project Management Advanced Diploma of Project Management

• •

Voc Ed Learning Group (VELG) Training • Bring your RTO Policies and Procedures to life AQTF - Plan, Do, Check & Act AQTF Conditions & Standards for Continuing Registration. Training Terms and Conditions Process for requesting training: • View the training module outlines from the main technical training page on the Komatsu web page www.komatsu.com.au or request course descriptors via email on learning@komatsu.com.au. • Based on this select what modules are required for your Komatsu machine. • Download and complete the Training Request Form with all the relevant details in relation to: ▪ Contact Details ▪ Site Location ▪ Machine Type and Serial Number ▪ Training Modules required ▪ Roster Patterns ▪ Number of People to be Trained • Once this is completed, please mark it to the attention of Technical Training and send via (All fields are mandatory): ▪ Email: learning@komatsu.com.au ▪ Fax: 02 9795 8230 ▪ Mail: Komatsu Technical Training, PO Box 943, North Ryde BC NSW 1670

Once we have received your request, a member of our technical training team will contact you to acknowledge receipt of the form and to discuss the details of the request. We will then assess the availability of our trainers to select appropriate dates for your training and consult with you to come up with suitable dates. About 2-4 weeks prior to the commencement of your training one of our team members will contact you to organise the finer details of the course.

Training Conditions: • • • •

• • •

•

Training will be placed on the training plan upon receipt of training requests. The request must state clearly machine type, client, site and the type of training required. The training department will acknowledge receipt of the request. When training is placed on plan the aim is to meet the agreement between L&D and clients where possible. Eight weeks out from scheduled training event, the trainer is to contact the person who had requested training to confirm the course will proceed. Scheduled course progress to be followed up every two weeks to check on progress. We recommend 4-8 participants for the training with the ideal number being 6. The absolute maximum is 8. It is important that the selected participants of machine technical training have the required trade knowledge coupled with relevant experience to be able to gain maximum benefit out of this training. Four weeks out from training course, names of participants to be supplied by client. No names will result in no training.

• •

Course to be conducted in suitable venue for the training and all efforts to be made to provide access to a machine. If there are any inappropriate participants or no-shows the cancellation policy will apply.

Training Cost: •

Training conducted for customers as part of the machine sale will be covered and charged to the Komatsu Sales department as part of the cost of sale of those relevant machines. • For revenue training a quotation will be provided that will detail the cost of the training including training fees and student materials. • Any travel and accommodation is charged at cost. • Lunch is provided by the client or if conducted on a Komatsu site will be provided by Komatsu and billed to the training job. Cancellation or Postponement •

If cancellations or postponements occur, the scheduled course will then need to be rescheduled, this could be 4-6 months away.

Cancellation or Postponement Policy: • • •

If the cancellation or postponement is initiated by the training department no penalty applies Greater than six weeks of agreed course commencement: o No penalty Between six and two weeks of agreed course commencement: o 50% of training fee applies

•

Less than two weeks of agreed course commencement: o Full course training fee to be charged to client o Participant substitution is allowed from two weeks out provided they meet pre-requisite requirements and minimum numbers are met. o Any cancellations on the day will incur full training fee plus all expenses incurred NOTE: The only exception will be natural disasters such as floods etc. or urgent breakdowns that require immediate attention. Only items like this, outside of the client’s control, and not poor planning will be accepted for cancellation or postponements.