South America

Best Independent Family-Owned Pharmacy USA

Fishtown Pharmacy

We are a family owned and operated independent pharmacy, and we pride ourselves in offering patients unparalleled customer service. We strive to not only serve our community, but to let them know we are always on their side. Retail pharmacy has increasingly moved away from devoting time and effort to understanding patient’s perspectives. We put in the effort to appreciate our patients’ differing perspectives, which enables us to respond in kind with customized, empathetic care.

After the unfortunate death of one of my heroes, Tony Hsieh, former CEO of Zappos, I reread his amazing book ‘Delivering Happiness,’ and it really helped me realign my pharmacy goals. Focusing on building a staff that genuinely cares for one another and shares passion for our jobs is of paramount importance. I wanted (and now have) a staff that loves to work together. The staff’s care and passion trickle directly down to our patients and create unique and memorable customer interactions. The easiest way to see how a business treats their customers is to observe how they treat their staff; they are seldom not aligned.

In my core vision of the pharmacy, our product is not a tangible physical item like prescription drugs or vitamins. Our primary focus is not necessarily on selling medicines or supplements, but on creating a great customer experience. We are essentially a customer service business with a pharmacy problem.

Thank you to M&A for this amazing recognition. My staff and I are collectively blown away at being named ‘Best Independent Family-Owned Pharmacy - USA.’ We are endlessly proud yet truly humbled.

Thank you to the whole pharmacy family for buying in and helping me realize accomplishments exceeding my wildest dreams. They spend so much time and effort ‘behind the scenes’, and it all requires constant devotion to improving. I appreciate you all sharing my passion for service and for believing we can always get better.

Thank you to all of our fiercely loyal tribe. Our patients go out of their way to share their customer experiences both online and by word of mouth. We are endlessly grateful for all of you!

Contact Details Company: Address:

Phone: Fax: Fishtown Pharmacy 1802 Frankford Ave Philadelphia, PA 19125 P: 267-687-7562 F: 267-687-7703

Best International Trade & Customs Expert Witness

USA

Trade Resources & Associates is a leading international trade company providing expert witness services and international trade advisory services to Fortune 500 companies as well as technology startup companies both domestically and internationally. Ms. Daniels, the founder, and the principal is a U.S. Licensed Customs Broker and specializes in customs and export compliance matters.

The firm specializes in giving advice to clients to facilitate successful mergers and acquisitions (M&A) with a range of consulting services for cross-border and local M&A transactions.

For cross-border acquisitions, frequently it is discovered that not all the information necessary for assessing the value of a company is available. For example, export or import violations may have occurred which means that the successor will be liable. Trade Resources can bring to light issues that affect the true value of the company.

In addition to preparing international trade compliance documentation for the acquisition, we also provide post-acquisition support, such as, interviewing employees, analyzing processes and procedures, and managing systems integration.

Ms. Daniels tailors her approach first to comply with all laws and regulations in the U.S. as well as other countries where the client does business. Trade Resource is also mindful of reducing costs and providing value to the client.

Contact Details Company: Web: LinkedIn:

Trade Resources Associates www.trade-resources.com www.linkedin.com/in/jo-anne-daniels-8493687/