Feedback & Testimonials

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Commendations, reviews and constructive feedback are always welcome!

Please leave us a review!

"The team provided an amazing service. They were very knowledgeable and helpful in helping us decide on a tub, delivered and fully installed it, and have made themselves available for our follow-up questions"

Phil Hammonds

"We have had our Softub for around 7 years and it has really lasted! It is easy to care for and clean and whenever we have had any queries, we have contacted customer service who have always been very helpful and supportive and resolved the issues we had. Thank you!"

Family Johnson – Jones

"My 5* review for Hot Tubs and Living is based on first-class customer experience. With no pressure to purchase, answering all of my questions. Clearly, they know their stuff.They offered to come and carry out a site survey at the house (as space was tight). My initial idea of buying a hard shell was changed when viewing the Softub range. The fact it fitted my needs perfectly, it was extremely cost effective to run (allowing all-year use) was a real selling point. From making the payment, the hot tub was delivered the same afternoon and it was up and working in hours. The team who came to install the Softub could not have been more helpful, even helping in moving the old lazy-spa. I've been back to the shop a few times with the usual daft questions and nothing is too much trouble for the team. I would have no hesitation in recommending this company and the first-class customer experience it offers."

Harry Tennant

"I love my Softub . Bought it about 14 years ago. I don't know what I'd do without it. Many happy hours relaxing. I especially enjoy a soak whilst watching the sunrise with a nice cup of tea. Heaven!"

Cynthia Miller

"Top service. From the first enquiry, no problem that we were in Sussex and they were in York. Hot Tubs and Living turned up last week to install it, great guys, everything went smoothly, left a good feeling and enjoyed the hot tub every day so far! Would use them again."

Paul Smith

"After visiting a couple of other hot tub companies, we found Hot Tubs and Living, what a pleasant experience! On delivery day Joe went through all the requirements to keep the tub and water in good condition, answering all our questions and ensuring that if there was any problems to call them. Overall the whole experience was 5 star, a great team. Thank you (Hot Tubs and Living) we are thoroughly enjoying it."

Roseanne Wray

"We went to look at hot tubs and ended up purchasing a refurbished Softub as it is easy to move about when empty. Any queries are dealt with promptly. I would recommend anyone wanting a hot tub to go and look around their showroom as they are very knowledgeable, helpful and truthful about the running costs."

Abigail Knowles