A warm welcome to Kinesis Allow me to introduce Kinesis and our new company brochure. Through these pages we will look to give you more insight into our company, our people and our future plans. Kinesis is now in its 14th year and since the beginning we have tried to be the best in the industry at what we do and today we are now the largest independent distributor in the UK. Over the next year you will see even more investment in Kinesis in line with our strategy of continual improvement of product range and customer service. This brochure officially launches our new corporate identity and website that we are extremely proud of. Lastly I would like to thank all our current and past clients for their support over the years without which none of our success would have been possible. Kinesis look forward to being of service to you and your company for many years to come.
J Gallifant Jamie Gallifant Group Managing Director
Our company history Kinesis was born in 1998 and our humble beginnings were from selling instrument spares to a few customers we had got to know through our experienced careers. Before long we gained a reputation for selling quality consumables to this customer base and soon we were able to introduce more product lines. As Kinesis grew we successfully secured larger agencies and have since seen significant sales growth and we now deal with some of the worlds leading manufacturers on a global basis. Following our success in selling the instrument spares our customers encouraged us to enter the instrument service market and this segment of our business has now become an important part of our companies portfolio supporting many of the industryâ€™s leading companies both large and small. We have also enhanced our chromatography service offering by adding
One of our large warehouses
pipette service which is able to deliver UKAS accredited service across all manufacturers pipettes.
Kinesis Head Office
St Neots, UK
New York, USA
Reaching further afield In September 2006 to address the North American market we set up a US subsidiary, Kinesis Inc which has and continues to be very successful selling and promoting the Kinesis portfolio of products. Kinesis Australia Pty Ltd was established in October 2006 to service the Pacific Rim and South East Asia markets as well as the domestic customer base. In January 2008 Kinesis established a presence in continental Europe through its acquisition of Abimed GmbH, a leading liquid handling and chromatography company that had been serving the German market for over 30 years. Now Kinesis could offer distribution points across the globe. The Kinesis Group of companies has a portfolio of unrivalled service and support as well as
the widest range of chromatography and liquid handling consumables available. Kinesis has excellent relationships with both its supply partners and customers and we continue to add new products on a regular basis to keep up with the advances in the analytical world, these products not only enhance our product portfolio but also widens the markets we can address.
Our new Customer Services department Customer Services is at the forefront of Kinesis focus and the first point of contact for all enquiries. As a Company we appreciate our customers needs for direct and daily contact with people that can provide immediate assistance, whether technical or aftersales. Kinesis has a dedicated team of professionals who are on hand through the full working day. The Customer Service team is directly accessible by phone, fax or e-mail, providing
current information on pricing, order status and any other aspect of business with Kinesis. The Customer Service team has full access to our customersâ€™ records and contractual agreements, and can provide specific pricing and delivery information for each and every customer. Kinesis customers can rest assured that if their enquiry is one that is beyond an immediate response, our team will redirect it to the appropriate support person who can supply the relevant information promptly. No matter how simple or small an enquiry may be, we encourage our customers to contact the Customer Service team who are there to help.
Product Managers â€“ our experts at your service The comprehensive range of products and services from Kinesis is managed by an experienced team of Product Managers. Carefully selected from within the industry, our Product Managers have a sound technical knowledge combined with a strong commercial element to both support and bring products to market. The products and techniques supported by our Product Managers include: l l l l l l l l
Sample Preparation UHPLC, HPLC, LPLC and GC Vials & Closures Analytical Reference Standards Lamps & Instrument Spares Liquid Handling Sample Storage and Traceability Instrument & Pipette Service
Our Product Managers work closely with Sales, Distributors and Kinesis Worldwide Managers to develop marketing campaigns. Regular technical and promotional communications ensure our customers are regularly updated with both Kinesis and core supplier products and promotions. Each Product Manager works closely with the appropriate supply partner to ensure that our customers receive
quality products, on time and at the best prices possible. Some of these partners include AccuStandard, Brand, Corning, Diba Industries, Parker Domnick Hunter, Lipomed, IDEX Health & Science, HTL, Knauer, and SGE Analytical Science to name a but few Kinesis Product Managers are always on hand to provide expert technical support on all aspects of sample preparation, analytical HPLC and GC, liquid handling, sample storage & traceability and flash chromatography. Customers have full access to our Product Managers, whether on the telephone, e-mail or individual face to face meetings where specific technical and application areas can be discussed. Through our Product Managers, Kinesis can also offer tailor-made seminars to support and develop customer knowledge and experience.
Experienced Sales specialists Our Field based Chromatography Sales specialists are carefully selected. We insist on our employees meeting the highest of standards - why? Because, we expect them to work with our current and future customers in offering the benefit of their strong market and product knowledge. Our team adopt a consultative approach, working close with customers resulting in solution based sales backed with technical expertise. This expertise and support has helped improve our clientâ€™s analytical processes, whilst offering competitive priced quality products. Our sales team have many years of experience within the field of Chromatography and Liquid handling. Our focus and drive for this technical knowledge has lead us to take on leading experts from some of the industries
leading companies. This ideology has been instrumental in ensuring Kinesis offer our clients the broadest client support package, for the products we supply.
Kinesis instrument service solutions* Kinesis Solutions are specialists in the service, support and maintenance of Liquid Chromatography (HPLC) and Gas Chromatography (GC) equipment.
As an independent HPLC and GC service contract provider we are able to offer an unrivalled service on all leading manufacturers of HPLC systems, instruments and modules. The ability to work directly with the manufacturers of the HPLC spare parts used (detector lamps etc.), enables Kinesis Solutions
* Only available in the UK at time of printing.
to provide competitive pricing whilst ensuring you the customer never has to compromise on service, support or quality. We offer a full range of HPLC service support and maintenance contracts including operational qualification (OQ) and preventative maintenance (PM) in addition we can also offer a high level of HPLC and general laboratory breakdown support. Access to your systems service history is easy with Kinesis. Using our tailor made System Solutions software customers can securely review all service records at the click of a button online. Kinesis Solutions employ a team of highly skilled and fully qualified field engineers that are spread across the country to ensure that we can provide a swift and efficient service for all our customers.
Kinesis pipetting solutions* Every laboratory scientist appreciates the potential impact of inaccuracy and imprecision from laboratory equipment on their results.
challenges. It is the goal of this team of in-house and field based engineers to ensure Kinesis meets the needs of each and every customer.
Pipettes are one of the laboratory instruments where poor performance affects results. Periodic preventative maintenance and performance checks can ensure performance failures are kept to a minimum. Kinesis offers comprehensive service and support for all single and multichannel pipettes both manual and electronic.
The complete package from Kinesis allows pipettes to be serviced either at the customer site, or at our dedicated Pipette Servicing Facility. General calibration ensures each pipette is functioning and delivers accurate and precise volumes according to manufacturerâ€™s specifications. For UKAS accredited laboratories, Kinesis offers comprehensive cover under our full UKAS accreditation.
Kinesis Pipetting Solutions is a UKAS accredited pipette calibration and repair service....with a difference! We have brought together over 25 yearsâ€™ experience in 3rd party instrument service, and, combined with industry acknowledged liquid handling professionals, formed an experienced team that understands todayâ€™s liquid handling
Access to pipette service history is easy with Kinesis. As with our instrument service System Solutions software allows review of all service records securely online.
* Only available in the UK and Germany at time of printing.
Introducing our new company logo
“Same company, new look” In the summer of 2012 in line with many other developments within our company, Kinesis decided to refresh its corporate image with a new logo and fresh look. We wanted to create an image that reflected where the Company is going today as well as in the future. Kinesis has developed strong relations with suppliers and customers over the years and there is an association with the current branding that we were mindful not to lose, so we needed to be careful and consider our choice of style, colours and strap line. THE OLD LOGOS
When you visit our website, see our corporate literature, come to our booth at trade shows, see boxes of our products or work with our resellers, you’ll likely notice our new look. We’re excited about the changes and hope that you agree that it presents a more current, unified view of our company.
Welcome to our new website “our shop window to the world”
Our new website is an exciting development for Kinesis. It focuses on you the client offering our users logical and intuitive search options to quickly access information and products and to improve the overall user experience. There are expert tips, industry white papers, live chat links to our technical team and much, much more. We’ve listened to your feedback and made product searching on the internet much easier.
Kinesis marketing strategy now adopts all the relevant social networks to communicate and publicise our product offering and marketing message to the maximum audience possible. Over the coming 12 months we have plans to add new functions that will help enhance your visit to one of the best chromatography websites.
Kinesis Ltd, 9 Orion Court, Ambuscade Road, Colmworth Business Park, St Neots, Cambs, PE19 8YX, UK Tel: +44 (0)1480 212122 Fax: +44 (0)1480 212111 E-mail: email@example.com Web: kinesis.co.uk Kinesis Inc, 1 Hemphill Place, Suite 104, Malta, NY 12020, USA Tel: +1 (0)518 289-5817 Fax: +1 (0)518 289-5818 Email: firstname.lastname@example.org Web: kinesis-usa.com Kinesis GmbH (formerly Abimed), Raiffeisenstrasse 3, 40764 Langenfeld, Germany Tel: +49 (0)2173 89 05-0 Fax: +49 (0)2173 89 05-77 Email: email@example.com Web: kinesisgmbh.de Kinesis Australia Pty Ltd, Unit 4, Jadsaw Court, 5-11 Daintree Drive, Redlands Business Park, Redland Bay, Qld 4165, Australia Tel: +61 (0)7 3829 3996 Fax: +61 (0)7 3829 3997 Email: firstname.lastname@example.org Web: kinesis-australia.com.au