PRESENT STORY
Carsten Mahaini, Chief Executive Officer of Viking Gulf
We spent a significant amount of money to upgrade the system with necessary hardware and software. It is robust and scalable and very secure with full back up. I think it is a great investment and makes us ready to take on the future with confidence
CarstenMahaini
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SPECIAL REPORT | APRIL 22, 2012
is yet another evidence of our partnership with our customers as well as our suppliers,” says Henrik. With the support of their suppliers for on-time deliveries as well as training, Viking has been able to provide excellent service back up for all the hygiene and cleaning equipment that it markets. Service is a number one priority for Viking and its high quality products come with full service support. Suppliers of machines train the technicians and engineers at Viking to repair and maintain all their equipment. Some suppliers even provide customer training on site in addition to training of Viking personnel. The sterling quality of Viking products and service has resulted happily for Viking in the continued trust and appreciation of its customers, many of whom have been dealing with it for over 20 years. “Our customers, especially those who have 24/7 operations prefer to buy our quality products and be worry-free than buy cheap products of lesser quality that might have more frequent breakdowns. They also appreciate the service we provide. We stand for quality and we take it very seriously,” emphasises Henrik. It was this drive for quality in all aspects of its operations that brought in the revamping and updating of the Viking Gulf website two years ago to
reflect the modern outlook of the company. Visitors to the website www.vikinggulf.com get all information about Viking products and services. Existing Viking customers can examine the product portfolio and remain updated. While the website has aided immensely in the sales efforts of the company bringing in a sizeable number of enquiries, the up-to-date Information Technology (IT) infrastructure that Viking has set up enables all branch offices to be linked to the main server in Dubai. There are systems in place to keep track of all the machines sold in different locations, when and what maintenance they need, etc.
Information Technology The Viking headquarters in Dubai has set up a very efficient IT infrastructure for the use of personnel here as well as the satellite offices. “We spent a significant amount of money to upgrade the system with necessary hardware and software. It is robust and scalable and very secure with full back up. I think it is a great investment and makes us ready to take on the future with confidence,” says Carsten Mahaini, Chief Executive Officer of Viking Gulf, who has been the driving force to propel Viking into the modern era with the appropriate IT solutions.