SPECIAL REPORT / BANKS ON BROKERS pleased with how we are progressing. We’re a very different business today compared to what we were three years ago, and we believe we have the foundations of a great offering. Our focus during the past year has been working with those brokers who really understand our offering and recognise that it suits their clients. We’re very much relationship-driven. We have a really strong and positive relationship with a number of brokers and have been working closely with them to develop our product offering and also to make sure we’re offering something extra in terms of service, making sure we can add real value to our brokers’ businesses. For us, it’s about understanding what brokers want in terms of product and in particular service, and it’s about what we can do to make their lives easier and to help build their business for the long term. The past 12 months have been about keeping things simple. We have an uncomplicated product suite, a consistent and transparent commission structure that pays trail from day one, and a straightforward approach to accreditations and re-accreditations, which saw the launch of online re-accreditations earlier this year.
“We are a very different business today compared to what we were three years ago” – DOUG LEE
Q: Will Macquarie be looking to rise up the rankings next year? A: Ultimately, Macquarie isn’t about being all things to all people, but focusing on core relationships with a great BDM team that has the time and commitment to assist their brokers. We’re always learning and looking for what we can do better for our brokers. It’s a continuous process of learning and development. We’re proud of what we’ve achieved during the past year and of those brokers who have been working closely with us, and are looking forward to the continued growth of the industry.
MACQUARIE Categories (in order of importance)
SCORE 2011
SCORE 2010
CHANGE +/-
Turnaround times
2.8
N/A
N/A
Overall service
2.57
N/A
N/A
BDM support
2.95
N/A
N/A
Broker support
2.5
N/A
N/A
Satisfaction with credit policy
2.6
N/A
N/A
Interest rates
2.6
N/A
N/A
Product range
2.54
N/A
N/A
Internet platform
2.98
N/A
N/A
Transparency of commission structure
3
N/A
N/A
OVERALL
2.68
N/A
N/A
34 | BROKERNEWS.COM.AU