INSURANCE BUSINESS AWARDS WINNERS 2O18 UNDERWRITING AGENCY CLAIMS TEAM OF THE YEAR
GENERAL INSURER CLAIMS TEAM OF THE YEAR
NTI
CHUBB
“Humbling” is how Alan Hasted, general manager of niche and affinity at NTI, described winning the trophy for Underwriting Agency Claims Team of the Year. “It means so much because it’s about our people and what they do every day,” he said. According to Hasted, NTI sets itself apart by assigning each claim to one person, who handles it from start to finish. “Our claims people, they stand in our customers’ shoes and try to get people back on the road to earn money again,” he said.
According to James Flaskett, head of claims at Chubb, there’s no secret ingredient to providing good customer service at claims time. “It’s doing all the little things right all the time,” he said. “It’s having an engaged team, a motivated claims team, recognising what is important and delivering service excellence to our customers. That’s when the rubber hits the road. That’s the promise. At the end of the day, that’s what [customers] are buying: that promise to pay. It’s always remembering that.”
UNDERWRITING AGENCY BDM OF THE YEAR
Matt Almond, national underwriting manager at High Street Underwriting, followed up his appearance on the Insurance Business Young Guns list with a trophy for Underwriting Agency BDM of the Year. “It’s a very exciting opportunity,” he said. “At High Street Underwriting, we are a bit different. We’re trying to get into the tech side, so we have a full IT team developing online bespoke services for brokers. That makes my life [as BDM] quite easy.”
MATT ALMOND HIGH STREET UNDERWRITING
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22/05/2018 5:47:18 AM