HR INSIDER
WHO’S WHO IN HR
Self learning support To foster a continuous learning culture and accelerate the learning and development of staff to support business growth, MTR attempts to integrate latest mobile technology into the learning and development strategy to provide self-learning resources for staff to enhance their skills and knowledge, for example the customer service mobile application, “ESpedia”. Moreover, the e-Learning Centre allows staff to enjoy one-stop access to a variety of online learning resources on management and language for learning and development anytime, anywhere. Also, a number of computer-based self-learning packages and learning videos are available in the Learning Resource Centre. Subjects include general management, supervisory skills, customer service and leadership. Online databases, such as ProQuest, are subscribed for staff. To encourage innovative thinking, further resources in various formats (e.g. video, pamphlet, etc…) are developed for staff regularly. A learning package – ‘4 Clicks to Teamnovation’ – consists of a creativity assessment, mobile learning portal, practical learning kit and innovative video drama for MTR on innovation tools, making a comprehensive learning package to staff on innovative thinking skills. “All in all, as our HR vision, we engage and collaborate with staff to make MTR a leading multinational company,” Cheung concludes.
Work improvement culture MTR has a strong work improvement culture, formalised in its Work Improvement Team (WIT) “You have a Say” programme. “The company benefits from the cost saving initiatives and the streamlining of work processes that result from WIT projects,” says Morris Cheung, HR Director and WIT Council Chairman, MTR Corporation. “At the same time, the WIT culture encourages staff members to improve themselves personally and professionally, helping the company to meet business challenges.” In 2012, there were 823 Work Improvement Team (WIT) projects, contributing to the total project realised savings of HK$30.9 million (US$3.99 million) through enhancing equipment reliability and safety, improving customer service, streamlining work processes, and saving energy.
At a glance • Total number of staff: Hong Kong: 14,000 Worldwide: 21,000 • Size of HR team: 273 • Key HR focus areas: - Partner with internal customers to realise strategic goals, - Promote staff wellness, foster harmony and instil both corporate and civic pride, - Develop and inspire staff to strengthen our core Hong Kong business and embrace global opportunities for growth, - Cultivate a global corporate culture of continuous improvement, collaborative innovation and customer centricity, - Promote and share best practices to cultivate robust international management frameworks.
Morris Cheung HR Director, MTR Corporation
Vincent Luk
General Manager – HR, MTR Corporation
Daniel Shim
General Manager – HR (China/International & Development), MTR Corporation
ISSUE 13.2
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