Remote Registering FAQ I already have an account in the Keeneland Sales Portal but can’t remember my password. What should I do? Visit portal.keeneland.com and navigate to the “Forgot Your Username or Password?” button. You’ll follow a series of steps to reset your password yourself. I’m a bloodstock agent who purchases on behalf of an owner. How should I handle this with online bidding? We ask that each individual create or utilize their own account in the Keeneland Sales Portal. Due to the nature of sales in 2020 and this online bidding process, we ask that each agent request the amount of credit they think they will need within their account to purchase on behalf of their clients. Do I need to request credit for each sale individually in the Keeneland Sales Portal? Yes. Credit must be requested and approved for each Keeneland sale. If you have purchased with us in the past, you may have existing credit. Log in to the Keeneland Sales Portal in advance of the September Sale to make a credit request or verify your existing credit. Your credit limit will apply to all in-person, online and phone purchases. The Keeneland Sales Team is here to answer any other questions you may have about our expanded bidding options and this year’s September Sale. Please reach out to: Brent Hacker | 859-288-4231 | bhacker@keeneland.com
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