Entering his 20th season in the National Football League and his 10th season in Kansas City in 2018, Mark Donovan was named the fifth president in Chiefs history in January 2011 after serving two years as the club’s chief operating officer. As president, Donovan is responsible for all aspects of the club’s business operations and reports directly to Chairman and CEO Clark Hunt. Donovan brings unique experience and perspective to the team. He is one of only a few executives league-wide who has worked both at the NFL league office and for a club, with valuable perspective and strong relationships both in the Kansas City area and on a national level. Building on the direction of the Hunt family and Founder Lamar Hunt, Donovan has led a renewed focus on the Chiefs fan experience. The team has emerged as a league leader in fan engagement with a focus on introducing technology-based solutions and celebrating the traditions and fan rituals that make Arrowhead special. During Donovan’s tenure, the Chiefs have invested heavily in enhancing the in-stadium experience for fans at Arrowhead. Those features include a stadium-wide Wi-Fi network and the Chiefs Mobile app, offering fans a fully integrated mobile experience at their fingertips. The free app puts live video, including in-game highlights and replay, in the palm of your hand. It includes access to NFL Red Zone, providing the ability to get highlights from around the NFL on game day. The app also offers location services, customer relations issue reporting, as well as ingame statistics, player and coach biographies, news, videos, photos and much more. Prior to the 2017 season, through a partnership between the NFL and Intel Sport Group, the Chiefs introduced "FreeD" video technology at Arrowhead Stadium. A new form of volumetric video, "FreeD" creates all-new ways to watch video and replays through a network of 38 in-stadium cameras. After introducing ticketless technology in 2012-13, the Chiefs expanded to mobile ticketing for the 2015 season, allowing fans to manage their accounts and tickets from their phones while still having access to membership benefits such as exclusive content and a points-based rewards program, Chiefs Kingdom Rewards. In 2015, the club announced the expansion of the rewards program to all fans worldwide. This enables Season Ticket Members and non-Season Ticket Members alike the opportunity to earn rewards points for simply being a Chiefs fan. Those points can be entered daily for unique prizes and experiences. In 2017, the Chiefs introduced the Bud Light Game Day Pass, a digital-only season pass, designed to create access for fans and test a new technology experience. Since his arrival in 2009, Donovan has led a focus on expanding the media presence of the Chiefs. Kansas City’s award-winning production group, 65 Toss Power Trap Productions, has continued a trend of program expansion on chiefs.com and through local broadcast partners with six
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web-based programs, as well as channels dedicated to press conferences, highlights and community events. Chiefs content, including the team's four preseason broadcasts, is delivered to more than five million total television households across seven states (Missouri, Kansas, Nebraska, Oklahoma, Arkansas, Iowa and Illinois) through the club’s affiliate network. Under Donovan’s leadership, the Kansas City Chiefs partnered with The University of Kansas Health System, bringing a comprehensive healthcare program to the organization, encompassing its players, staff and fans. Besides providing care to the team, The Center for Sports Medicine at The University of Kansas Health System Training Complex is open to the public to serve athletes of all ages. In 2015, the Chiefs participated in the NFL's International Series with a 45-10 victory over the Detroit Lions at Wembley Stadium on November 1. Several fan initiatives were designed to bring together Chiefs fans from around the world, including a pub party at The Admiralty in London's Trafalgar Square, which was highlighted by Chiefs Chairman and CEO Clark Hunt serving as celebrity bartender for fans and Season Ticket Members. The club will be featured in its second international contest in 2018 as the Chiefs will take on the Los Angeles Rams at Estadio Azteca in Mexico City as part of the NFL's Mexico series on Monday, November 19 on ESPN's Monday Night Football. In addition to connecting Chiefs fans to the team they love, Donovan has overseen a period of tremendous business growth, re-establishing Arrowhead Stadium as a best-in-class venue for sports and entertainment. He serves as the President of Arrowhead Events, LLC, the special events arm of the Kansas City Chiefs. Arrowhead Events has seen exponential growth over the past eight years, bringing a number of major events to Kansas City. Since Donovan's arrival in 2009, U2, the Rolling Stones, Guns N' Roses, Kenny Chesney, Taylor Swift and One Direction have all headlined concert stops at Arrowhead Stadium. In addition, Arrowhead has played host to three international soccer matches, an NCAA FBS match-up between the University of Missouri and Brigham Young University and multiple Fall Classic contests, featuring regional NCAA Division II football teams. The venue also hosted the largest barbecue competition in the country, bringing the four-day American Royal World Series of Barbecue to the Truman Sports Complex. The 2018 Arrowhead Events calendar features three concert stops, including Chesney, Swift and Ed Sheeran. In his time in Kansas City, Donovan has also created a new approach to sponsorships, setting a strategy to partner with companies which share the vision, qualities and values of the Kansas City Chiefs. This strategy has resulted in partnerships that are not only mutually beneficial to the Chiefs and the corporations but to Chiefs fans and the Kansas City community. In 2017, the Chiefs were
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