Conclusion Providers looking to come out as champions in the healthcare industry need to shift their focus toward patient engagement technologies, while creating seamless digital experience for patients.
Online Scheduling
Appointment Technologies
Practices must offer: An online booking portal At-home intake forms
Patients want practices to: Reduce wait times Provide digital check-in
Feedback Automation
Online Reputation
Post-appointment feedback process automation: Send text for feedback Automate review process
Online reputation matters for both practices and patients: Patients read reviews More reviews, more patients
As patient preferences are changing, providers must adapt and consider using patient engagement technologies to stay ahead of the digital shift.
PATIENT ENGAGEMENT TRENDS 2021
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