By Homer Chin, MD | AMD Medical Informatics I would like to highlight just five of the many activities in the area
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of information systems: 1. All office-based clinicians should have larger 22 inch monitors in their offices. If you have any issues with font size, text fuzziness, mouse movement, etc., call 50-6667 (or 503-499-5400) for assistance. The monitors should be an improvement in every instance. Contact me if you are not seeing an improvement. 2. Our digital radiology rollout is 80% complete. Radiology images, including plain films, can be accessed by clicking on the link that is embedded in the radiology report in KP HealthConnect. For help with using our radiology viewer (DxView) view the short video clip and download the job-aids from our MyHelp website. Call 50-6667 if you need help. 3. We will be holding multiple peer-taught all day "KPHC Skill Builder" sessions. A preand post-test survey of attendees shows significant improvement in proficiency with KPHC, and a measurable improvement in work-life satisfaction. Attendance at these sessions is limited, so sign up now! Later in the year we will be holding two 3-day off-site “Pathway to Proficiency". These more comprehensive in-depth sessions take clinicians to an even higher level of proficiency in the use of our systems. 4. Many clinicians are actively working on KPHC until 6 PM and beyond and have asked for extended hours for our support center. The support center (50-6667) is now staffed from 8 AM to 6 PM (previously staffed only to 5 PM). Please take advantage of the extended hours till 6 PM! 5. As part of our effort to better integrate medical and dental care, we are now providing our Permanente Dental Associates and Dental Hygienists limited access to KPHC. They have access to labs, radiology reports, medications, and staff messaging. This will allow better integrated care and communication between dentists, physicians, and other medical professionals.
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Tips for Leaders: OM/MOV New Survey Tool By Rasjad Lints, MD | AMD Human Resources In order to utilize the bench-mark information and on-line administration from our new vendor, Press Ganey, a switch to their standardized survey tool was required. The new Press Ganey MOV survey has close to the same number of questions as our previous survey, but it fits on the front and back of one page of legal sized paper rather than the booklet style of our former survey. Surveys will now be administered through a combination of e-mailed and mailed surveys. Feedback from some of our physicians who have received surveys via e-mail has been positive. The new questions are more organized and categorized into eight sections: 1. 2. 3. 4. 5. 6. 7. 8.
Access Moving Through Your Visit Nurse/Assistant/Care Provider Lab/X-Ray/Radiology Pharmacy Personal Issues Overall Assessment Background/Demographic
A space for comments is provided under the Lab, X-ray, Pharmacy and Overall Assessment sections. The Care Provider section (AOM questions) consists of thirteen questions including three "custom" questions unique to our region to address key strategic issues not included in core Press Ganey questions. Instead of having satisfaction questions on a nine-point scale, questions will be based on a five-point scale from Very Poor to Very Good. The survey will continue to be visit specific for an individual physician, location and department. Physical Therapy,
Audiology, and newly surveyed areas such as appointed imaging (Ultrasound) will have a modified survey that Press Ganey administers for departments considered more diagnostic/procedures/therapy or testing in nature. There will also be modified survey versions for Mental Health/Addiction Medicine, Urgent Care and Emergency Department. Utilizing the standard surveys for each of these areas allows for benchmarking. Here is an example of our new survey Bench-mark Information Now, for the first time, we will have bench-mark data at the regional, department and individual levels, giving us the ability to compare our performance to national and local databases. These databases are updated on a monthly basis. Using the standardized Press Ganey out-patient services survey instrument allows bench-marking against approximately 36,000 nonhospitalists physicians and over 1,600 physicians in Oregon and Washington (including Providence Medical Group). If we choose supplemental (custom) questions that at least ten other clients have selected, we will be able to see comparative information. Preview our new personalized physician home pages for members on kp.org and find out how to get yours updated
Selected Article of the Month Treat the Patient, Not the CT Scan by Abraham Verghese The New York Times VIEW ARTICLE
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