Sweet Treats from Candee: Customer Service, The Kahuna Way!

I'm delighted to discuss a topic dear to our hearts – customer service, the Kahuna way! We're all about ensuring our investors, partners, and residents receive top-notch care infused with a blend of Southern hospitality and the unwavering Kahuna Spirit.

Let's get straight to the point. Customer service isn't just a slogan for us; it's our daily commitment, and we have some best practices that guide us:

• Active Listening

  When our residents and investors reach out with questions or concerns, they don't just get responses; they receive solutions. We take the time to listen actively and understand their needs, concerns, and questions fully before responding. This way, we ensure that we address their specific needs and make them feel heard and valued.

• Prompt Response

  We understand the importance of responding to customer inquiries, requests, and issues in a timely manner. We acknowledge their contact promptly and provide an estimated timeframe for resolution, even if we don't have an immediate solution.

• Effective Communication

  We communicate clearly and professionally, using plain language that's easy to understand. We avoid jargon and ensure our responses are concise and to the point while providing all necessary information.

• Problem Resolution

  Our focus is on resolving customer issues efficiently and effectively. Travis Burton, our Lead Maintenance Supervisor, exemplifies this commitment. When you face issues like a leaky faucet or a clogged drain, Travis doesn't simply respond; he acts promptly, ensuring everything is resolved efficiently. Travis sets the standard for all of us, and we follow up to ensure the issue is fully resolved and the customer is satisfied.

• Continuous Improvement

  We believe in continuous improvement, and we regularly seek feedback from customers to achieve it. We use their input to enhance our products, services, and processes. Our team is trained in customer service skills, and we encourage a culture of continuous improvement within our organization.

So, whether you're a dedicated member of our team, a resident, or a cherished investor, please understand that when you're part of Kahuna Management, you're part of our extended family. We treat you with the same care and attention as we would our own kin. We're here to ensure your experience with us is as welcoming as the warm embrace of an Aloha greeting!