Rating Scale: Severity 1
Remains unnoticed and has no ef fect on performance
2
Remains unnoticed and has only a minor ef fect on performance
3
Causes only minor inconveniences
4
Causes a minor loss of performance
5
Causes a loss of performance which results in a customer complaint
6
Causes a loss of performance which results in partial malfunction
7
Causes a malfunction which results in customer dissatisfaction
8
Product or service is unusable
9
Product or service is illegal
10
Customer or employee could be injured or killed
CONTROL
IMPROVE
ANALYZE
MEASURE
DEFINE
FMEA
128