CHARACTERISTICS CONSIDERATION
Users’ innate quality. information will be processed automatically and unconsciously. second Information will also be processed automatically. nature Comes from frequent, consistent practice. Similar information has been encountered familiar by the users before. Users need to apply logical thinking to logical deduce the decision. natural
Information Processing
unclear
Users have no idea how to interact. The required interaction conflicts with users’ existing cognition
misleading
5 Processing Hierarchy
b
unclear
b
familiar
natural second nature
misleading logical
Processing Evolution