Acknowledgments I must first thank Ballistix’s, clients who have had faith in me over the last 20 years (more than has been warranted, on occasion) and who have welcomed my ongoing experiments on their businesses. These clients are among the silent revolutionaries whose stories are told on the following pages. I thank the team at Ballistix too for diligently taking my ideas and making them work in practice—and for finding creative workarounds when reality failed to yield to my will! And a big thank you too to the late Eliyahu Goldratt and to the entire TOC community who have been early supporters and frequent contributors to sales process engineering.
Note: The names of our silent revolutionaries’ organizations have been changed. This enables me to share information about their experiences that would otherwise be confidential.