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“We should design and build quality into our infrastructure, systems, processes, practices and culture as we build our hospitals. We have now a unique opportunity to build not one but two hospitals. These two hospitals together with our partners will form an integrated healthcare system for the western region of Singapore. Please don’t miss this chance of designing and building quality at this stage of our hospital development.” Mr Low Wong Fook, Member, JurongHealth Board
“Quality, like safety is everyone’s business. So, at the practice level, we can build practices that make use of group dynamics to remind ourselves of the importance of quality; to remind ourselves that each of us can do something to make a difference in quality. Do not underestimate the many small suggestions and tiny tweaks which each of us is able to make daily. Bear in mind that taken together, they can lead to big changes. So, build this into our work habits and culture.” Mr Low Wong Fook, Member, JurongHealth Board