Jovy-Anne Fletcher worked to maintain a high level of customer support
Jovy-Anne Fletcher is a renowned brand manager • Holds a clear understanding of the brand and the marketing mix • Works to maintain good relationships with colleagues and external contacts. • Works to develop a marketing communication plan that includes strategy, goals, budget, and brand presence • Manages the inventory in-line with buyer, loss prevention, wage management, UPTs and average $ • Works to maintain the highest level of customer care and operational performance • Overall, she maintains the highest level of customer care and operational performance • Manages VIP customer engagement, while nurturing existing VIP clientele and generating new business
Formerly provides social media and customer service • Provides the social media and customer service at Black Milk Clothing • Worked to maintain a high level of customer support through email and live chat daily • Implemented and maintained all online dispatch and customer service procedures • Worked to manage all the digital and social medial platforms including Instagram, Facebook, and Pinterest
Checked the credit report on customers and set the credit limit • Formerly served as Global Accounts and Operations at Sol Sana • Considered it her responsibility to ensure that the inventory is arriving on time into the warehouses by liaising with the production team members and factories • Reported any key issues and deadlines to the management timorously • Besides, she allocated the inventory received into warehouse to sales orders in a methodical manner • Ensured that the deadlines were being met and taking corrective action if any issue developed • Ensured that all special customer requirements for labeling, routing, and the like are being met and any special labels are ordered on time and followed through
Jovy-Anne Fletcher works to coordinate public relation activities • Currently working as a brand manager, Jovy coordinates public relation activities • Believes that public relation tools will help you to attract more customers through the mouth of word • Besides, it will help you promote the positive attitudes and behaviors towards your business • Coordinating them is quite cost-effective and gives you a greater degree of control
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