ABG’s Internal EE Studies

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Internal Study 1: Conducted at American Bath Group

In early 2019, Derick Stonecipher conducted a study at American Bath Group to determine which of the nine factors has the greatest impact on employee engagement .

Method: Each Customer Care group this side of the Canadian border was given a survey consisting of questions related specifically to the ten factors of employee engagement . Via correlation analysis (a method of data analysis that shows the relationship between overall employee engagement levels and each contributing factor) it was determined that manager factors as a whole outweighed other factors in terms of impact on Employee Engagement levels . Graph 1 .1 summarizes the results .

The results showed the following:

Factors with Highest Impact – Descending Order

• 1 . Manager giving recognition of employees’ work (R2=0 .933) • 2 . Manager encouraging and providing professional growth and development (R2=0 .929) • 3 . Manager giving regular feedback (R2=0 .91) • 4 . Ideas for innovation being taken seriously by team managers (R2=0 .902) • 5 . Manager motivating and inspiring team members (R2=0 .898) • 6 . Being able to openly communicate with your manager (R2=0 .898)

Graph 1.1

Team Support

Inter Communication

Inter Collaboration

Training and Resources

Team Communication

Employer Truly Cares

Team Collaboration

Know Who To Go To For Help

Clear Expectations

Happy At Work

Growth Opportunities

Opinions Considered Regarding Change

Manager Support

Manager Care

Opportunity to Do What I Do Best

Ability to Make Self-Directed Decisions

Manager Communication

Manager Motivates and Inspires

Ideas For Innovation Taken Seriously

Manager Feedback

Manager Encourage Prof. Development

Manager Recognition

10 faCtor ImpaCt

0,504 0,522 0,527 0,599 0,657 0,676 0,686 0,708 0,765 0,797 0,841 0,856 0,868 0,871 0,876 0,879 0,898 0,898 0,902 0,91 0,929 0,933

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Internal Study 2: Conducted At American Bath Group

Also, in early 2019, a study was conducted at MAAX Spas production facility to determine if the same factors that had the largest impact on Customer Care levels of Employee Engagement also had the same impact on production .

Method: 71 of approximately 100 employees were surveyed at the MAAX Spas production facility in Chandler, AZ . The same survey, minus questions related to interdepartmental factors (two questions) were asked of each participant . The results are summarized in Graph 1 .2

The results showed the following:

Factors with Highest Impact – Descending Order • 1 . Ideas for innovation being taken seriously by the team member’s manger (R2=0 .868) • 2 . Having managers that encourage and provide growth and development plans (R2=0 .864) • 3 . Having managers that motivate and inspire team members (R2=0 .845) • 4 . Having managers that provide recognition for doing good work (R2=0 .842) • 5 . Having an employer that truly cares about you (R2=0 .836) • 6 . Having a manager that provides regular feedback on team members’ performance (R2=0 .835)

Graph 1.2

10 faCtor ImpaCt

Know Who To Go To For Help

Opportunity to Do What I Do Best

Clear Expectations

Training and Resources

Team Communication

Ability to Make Self-Directed Decisions

Manager Communication

Team Support

Team Collaboration

Growth Opportunities

Happy At Work

Manager Care

Opinions Considered Regarding Change

Manager Support

Manager Feedback

Employer Truly Cares

Manager Recognition

Manager Motivates and Inspires

Manager Encourage Prof. Development

Ideas For Innovation Taken Seriously

0,599 0,604 0,627 0,631 0,699 0,707 0,717 0,739 0,742 0,765 0,781 0,8 0,819 0,825 0,835 0,836 0,842 0,845 0,864 0,868

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