Operation’s EE Best Practices

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operatIon’s employee engagement best praCtICes

As our operations teams have been running their Employee Engagement program for a number of years with success, they have found that some actions to increase engagement levels within their teams are more effective than others . Below is a list of actions that our operations teams have found to be effective .

During On-Boarding:

• New-hire luncheons

• Monthly lunch with new hire, HR, Plant Manager, and Superintendent • Day 1 Plant tour with Plant Manager, Superintendent, and/or Supervisor • Visual display of new-hire name and information (Welcome Board and Monitor)

• Weekly training plan • Trainer/Buddy System for New-Hires • Frequent performance reviews between new-hire and trainer/buddy • First day handout for new-hires

on-goIng employee engagement efforts:

• Accelerate probation for high performers (climbing the latter quicker in terms of responsibility, skills, and pay) • Stickies

• Birthday Cards, Cupcakes • Weekly Donut Day • Staff-appointed training • Reward point programs • Clear, positive expectations • Daily Encouragement/Maintain positive attitude/Smile/

Lead by example • Employee Appreciation Lunches • 4:1 Positive to Negative Feedback • Welcome Word Meeting with Plant Manager • Leadership Development for Supervisors • Managing Drama and Chaos • Maintaining clean working environments • Open Door Policy • Clear, honest, frequent feedback with new-hires and tenured employees • Discussing ABG and divisional history, mission, vision, and culture to form pride and belonging • Celebrating wins (e .g . team cookouts) • Define what winning looks like • Walk the walk – being visible and leading from the front • Showing fruits of their labor (e .g . end result of the product) • New-hire referral program • At-risk employee lunch • Gift baskets for employees with newborns • Post pictures of employees with newborns on

“Congratulations” board • Coaching and Mentoring • “Gotcha” Rewards

• Plant Manager on a first-name basis with all team members

• Picture board for each department

• Cross-training