The operations manager job is the most difficult job in the entire company; change my mind. Throughout my career, I have noticed natural born leaders in the hourly position that I have approached and ask them if they would be interested in getting into management. The most common responses I get is that it is too stressful, the the hours are too long, there’s too much pressure and you have pressure from upper management in addition to the pressure from your employees. It’s just not a desirable position for some people. This book is dedicated to those managers that took the risk or are thinking about taking the risk by stepping into the middle manager role. Most step into the role wanting to make a difference either in their own life or the life of the employees and my goal is to help you get there. Over the years, I have learned that communication is a dominating factor to your success in middle management. When communication breaks down, many problems are created adding to your stress, overwhelming you wi