More than the Maytag Repairman At Tucker’s Appliance Parts and ServiCenter customers can expect a friendly, honest solution.
By Peter Kelsch Photos Hollie Hemenway
E
very appliance’s life ends in failure. Pieces wear, springs fly, parts break, but Doug Tucker, owner of Tucker’s Appliance Parts and ServiCenter, looks beyond the failure and sees opportunity. There’s always the easy solution of throwing a chunk of money into a new device, or there’s the practical solution of fixing the problem for a fraction of the cost. “Things are things, and it’s the people that really matter,” says Doug. This attitude may be why Tucker’s has had a long and happy history of making things work here in Pocatello. Doug’s father began the appliance repair business in the 1930s, originally traveling the states in a trailer. In 1939 he traded in his life on the road for brick and mortar, establishing Tucker’s in Pocatello. Doug bought the operation in 1984 and has been busily involved ever since, making house calls to repair items and dealing directly with customers. Now with Doug’s daughter, Jordan as executive office manager, Tucker’s is now a third-generation family business. But don’t let her title deceive you. In addition to office duties, Jordan helps with repairs and troubleshoots customers’ problems over the phone. “It’s a small business,” Jordan explains, smiling, “We have huge job titles and we all wear several hats.” 16 | P o c at e l lo l i f e