JANUARY 2013
In this issue: 1 2012 Year in Review 3 Volume Leader/Ad Guidelines 4 5 6 8 9 10
Build your Dream 2013 Sponsors Door Prize Winners Award Recipients Personal Best Kudos Words of Wisdom
SUN
T HE
SERVPRO® of Southern New England and New York
Save the Date
2013 To kick-off the New Year, Attend the Mandatory Regional Meeting
Great Learning and Networking Opportunities March 13, 2013 Norwalk Regional
The Norwalk Inn 99 East Avenue Norwalk, CT 06851 $124.00 Ask for the SERVPRO® Rate 203-838-2000
2012
THE YEAR IN REVIEW Unlike the previous year, 2012 was uneventful, weather-wise, until Hurricane Sandy, which reinvigorated but challenged many franchises to produce work and run their businesses under extremely difficult circumstances. We, unfortunately, had franchises that experienced loss of personal homes and damage to business property; however, thankfully, no personal injuries. 2012 was a year in which a number of franchises purchased, built, or improved their office and warehouse facilities, expanded their services, intensified employee training, and refocused their marketing efforts to offset a slow ‘winter season’. We would like to thank all franchise Owners and their respective staffs for the dedication and hard work, which has been reflected in substantial overall revenue totals. Despite a relatively non-weather event year, until Sandy, franchise volumes, to date and as a whole, are approximately equal to the previous year.
2 - SERVPRO® SUN
“what have you done for me lately?” To recap our efforts on your behalf, below are the annual Distributor service numbers:
1
Fantastic Distributor Annual Workshops, Tradeshow, and Awards Program
5
Number of New Franchise Sales
2
Completed Franchise resale assistance
6
Number of WRT, SRT, ASD new IICRC + Bio-Recovery Courses equaling 106 hours
96
Hours of conducted Area Meetings and Employee/Owner Training Classes
122
Hours of Business Consultation with Non-Direct Assigned Franchises (those with Trainers)
140
Hours of QuickBooks, Xactimate, and ManagER Green Classroom Training
880
Distributor Team Continuing Education hours to add value to Franchise Consultation and Training
3,520
Direct Visitation, Area Meeting, and Employee Training Hours - This is an average of 46 hours per Direct Assigned Franchises
10,000+
Hours of telephone support, Business Consultation, Audit Hours, and Compliance Advocacy
Our Distributorship Team continues to be focused on providing you and your employees with Administrative, Production, Marketing, and Executive Consultation, National Accounts Compliance Advocacy, and overall Business Consultation. We strengthened our Field Training Staff by adding a new Marketing Specialist, Jeff Smith, plus two additional Business Consultants, with both business degrees and backgrounds, Robert Willis and Kathryn Cohn.
2013 A LOOK AHEAD
Servpro Industries Management continues to pursue and reinforce their goal of $5 Billion in revenue by 2020, in order to increase our influence and dominance in the insurance restoration market. The emphasis will include heavy promotion of the Emergency READY Program (ERP) to commercial clients, to become dominate in the mid-size building restoration market. The ERP, along with strong local market penetration, using effective Servpro Marketing Representatives, and securing and keeping additional National Account partnerships, will be keys to achieving your business goals as well as those of the Distributorship and Servpro Industries. SERVPRO® is embracing high-tech delivery systems, such as iPads and smart phones, to provide mobile access to the Emergency READYProgram. Additionally, easier access to training and promotional materials and programs will be presented using this technology. Distributorship Business Consultants will be using electronic communication in lieu of paper Business Review forms. A myriad of technical and administrative Vendor and Distributorship workshops; employee training and certification courses; and pro-active Goal-Objective follow-throughs via group participation and individualized consultation, with the increased use of Webinar communication will be provided for franchises during the year. SERVPRO® is also launching a very ambitious Leadership Program to help Servpro entrepreneurs develop their full potential. This will be very evident by the pre-FFA/AAR preparation, the encouragement of all Owners to view the Leadership Modules on ServproNET®, as well as the implementation of the presented principles into their business operations. Our Distributorship Team will be using these principles and active follow-up actions to assist franchises to achieve the top stated Goals and Objectives that will improve their businesses during 2013. All of this is to help franchises grow and be profitable regardless of ‘weather events’.
We look forward to sharing in your success!
JANUARY 2013 - 3
Top Ten Volume Leaders Gross Volume Leaders November 2012
Per License Average Volume Leaders November 2012
1
David Kluger
1,514,926
Daniel & Allison Wallace
499,038
2
Lou & Michelle, Danielle, Justin Sepe & Nicole Travis
715,157
Scott O’Donnell
458,125
3
Steve & Brenda Young
700,705
Dion & Lynn Luzzi
408,678
4
Patrick Jones
507,715
Lance & Jennifer Harvey
277,857
5
Daniel & Allison Wallace
499,038
Greg & Allison Geaski
271,649
6
Scott O’Donnell
458,125
Patrick Jones
253,857
7
Dion & Lynn Luzzi
408,678
David Kluger
252,682
8
Michael Reilly
402,946
Kenneth & Rebecca Matejek
247,027
9
John Maughan
345,145
Lou & Michelle, Danielle, Justin Sepe & Nicole Travis
238,583
10
Michael Logue & Patrick & Kathleen Logue
352,284
Frank & Daria Solano
237,654
Check ServproNET® for 2013 ARG Every employee, every uniform and every truck sends a vital branding message to our customers ... Make it a positive Brand message!
4 - SERVPRO速 SUN
Build Your Dream In 2013 Diamond Sponsors
XTDR
Equipment
Platinum Sponsor
Gold Sponsors
Silver Sponsors
NOVEMBER 7 JANUARY2012 2013 -- 5
6 - SERVPRO® SUN
Work Shop Chip Winners VENDOR
NAME SERVPRO® OF
Legend Brands/Dri-Eaz Legend Brands/Sapphire Scientific Collins Brothers Moving & Storage CRW/Bridgepoint Assured Software
Mark Zegarelli Calvin Yoran Ron Dion Frank Solano Kristen Good
Jefferson County Danbury/Ridgefield Manchester/Bolton Greater Smithtown SW Onondaga County
VENDOR WITH TRADE SHOW DOOR PRIZES
NAME
SERVPRO® OF
1-800-PackRat (Kindle Fire) Adams Keegan ($100 Best Buy Gift Card) Assured Software (40” Flatscreen TV) Benefect (Case of Benefect & Poker Set and $100 Poker Chip) Best Business Systems (2 Servpro Portfolios/$25 Starbucks Gift Cards) Collins Brothers Moving & Storage (2 Giants/Eagles Tickets) Contents Recovery Experts (4 Digital Cameras) CRW (FlashXtractor) Delmhorst (TechCheck + Case) EnviroCare ($50 Visa Gift Card) ERS (3 $50 Visa Gift Cards) Flir (Extech MO265 Pin/Pinless Moisture Meter) FRSTeam (2 Apple iPads) Heat Wagon (Model P1500 Electric Heater) HydraMaster ($100 Visa Gift Card) Legend Brands (Apple iPad2) Modec (3 Cases of MDF-500) Morantz (Ultrasonic Jewelry Cleaner) Nikro (10-Gallon HEPA Vac) Perfect Fit (Sports Bag with logoed items) Phoenix (Focus Axial Airmover 400) QuickSearch (4 Calculator Clipboards) SERVPRO (1 Case Benefect & 1 Case Sporicidin) Sporicidin (Two 5-gallon pails of Sporicidin MRC-100-1) Sprint (Photon 4G phone) TMC Group (2 IICRC Gift Certificates) Unifirst ($50 Catalog Gift Card) Webb Mason (500 Business Cards + Collapsible Cooler) XTDR (Phoenix 200 Max Dehumidifiers)
Rich Fevola Mark Zegarelli Greg Bock Scott O’Donnell Bill Chillianis & Chris Leon Dan Aller Dave Kluger Bill Chillianis & Chris Leon Forrest Sheperd Rich Delfino Andrew DeLuise Walter Paiva Scott Yoran Bill Good Bill & Beth Russell Lance Harvey Bob Kinch Greg Geaski Kevin Muro A. Bregman/W. Lieblein Joe Giambone Chris Delfino Dion Luzzi Don McKendall Kevin Mott Don McKendall Frank Solano Barb Johnson Mike Reilly John Zoephel Tom Irvolino Bob Kinch Bill Good Herman Glaser Scott Yoran
The East End Jefferson County Southwest Morris County Woodbury/Deptford Glen Cove/Jericho Edison Oakdale/North Bay Shore Glen Cove/Jericho Scarsdale/Mount Vernon Patchogue South Huntington Fall River Danbury/Ridgefield SW Onondaga County Upper Cape Cod & The Islands Hoboken/Union City Clifton Milford-Orange-Stratford East Meadow/Westbury Long Beach/Oceanside The North Fork Fort Lee Washington County Northern Rhode Island Western Union County Northern Rhode Island Greater Smithtown Orange County Toms River Northeast Somerset County Teaneck/Englewood Clifton SW Onondaga County Branford/Shoreline Danbury/Ridgefield
Trade Show Door Prizes Winners
6 - SERVPRO速 SUN
2012 AWARD WINNERS Production Training Best Maintained Equipment Best New Facility Best New Facility Team Marketing Effective Sales & Marketing Representative Perfect Job File Most Improved Red/Green Light Second Generation Second Generation Second Generation Administrative Training Continuing Education Emergency Ready Program Personnel Development Mold Man Mold Man Above & Beyond Above & Beyond Future Star Stages of Development Rookie of The Year Principles of Success Fully Managed Business Fully Managed Business Bob The Builder Storm Team Hero Storm Team Hero Facility Upgrade Best New Facility Best New Facility Vision Be The Brand Top Gun Salesperson of The Year Build Your Dream
Richard & Shannon Delfino Anthony & Danielle Palumbo John & Shayna Luciani John Maughan John Maughan Lance & Jennifer Harvey Dan Aller John & Madeline Beck Gil & Sheryl Morrissey Scott Yoran Brad & Barbara Johnson Patrick & Barbara Jones Charles & Donna Vingoe Brad & Barbara Johnson John Halko John Maughan Michael Reilly Michael Reilly Patrick Carroll Will Lieblein & Alan Bregman John & Madeline Beck Chris Fyrberg Richard Fevola Team Mattos Steve & Brenda Young Dave Kluger TEAM WILSON TEAM STONE Team Sepe John Halko Dion & Lynn Luzzi Lance & Jennifer Harvey Dion & Lynn Luzzi Dave Kluger Jim Bertini Charles & Donna Vingoe
Patchogue Paramus Meriden Freehold Freehold Hoboken/Union City Edison North Huntington Western Dutchess County Danbury Orange County Cape May County Northwest Bergen Orange County North Onondaga County Freehold Toms River Toms River Park City/Shoreline Long Beach/Oceanside North Huntington Manahawkin The East End Metro Rhode Island Waterbury Oakdale/North Bay Shore
Binghamton North Onondaga County Washington County Hoboken/Union City Washington County Oakdale/North Bay Shore Oakdale/North Bay Shore Northwest Bergen
6 - SERVPRO速 SUN
JANUARY 2013 - 7
Most Improved Red/ Green Light Stages of Development John & Madeline Beck North Huntington
Future Star Will Lieblein & Alan Bregman Long Beach/Oceanside
Principles of Success Richard Fevola The East End
Personnel Development Best New Facility John Halko North Onondaga County
Effective Sales & Marketing Representative Vision Lance & Jennifer Harvey Hoboken/Union City
Best New Facility John & Shayna Luciani Meriden
Best New Facility Be The Brand Dion & Lynn Luzzi Washington County
Best New Facility Team Marketing Mold Man John Maughan Freehold
Best Maintained Equipment Anthony & Danielle Palumbo Paramus
Production Training Richard & Shannon Delfino Patchogue
Continuing Education Charles & Donna Vingoe Northwest Bergen
Mold Man Above & Beyond Michael Reilly Toms River
8 - SERVPRO® SUN
Personal Best Volume Month November 2012
1,514,926.08
Dave Kluger
SERVPRO® of Oakdale/North Bay Shore
Patrick Jones
SERVPRO® of Cape May County
507,715.46
Daniel & Allison Wallace
SERVPRO® of Great Neck/Port Washington
499,038.30
Scott O’Donnell
SERVPRO® of Woodbury/Deptford
458,125.45
Dion & Lynn Luzzi
SERVPRO® of Washington County
408,678.17
Michael Logue & Patrick & Kathleen Logue
SERVPRO® of Haddon Heights/Voorhees
352,289.33
James Gibbs
SERVPRO® of Egg Harbor/Ventnor City
251,157.74
Kenneth & Rebecca Matejek
SERVPRO® of Plymouth/Wareham
247,027.61
Frank & Daria Solano
SERVPRO® of Greater Smithtown
237,654.94
Bill Chillianis / Chris Leon
SERVPRO® of Glen Cove/Jericho
167,107.24
Robert & Rachel Pullham
SERVPRO® of Jackson/Lacey
158,464.75
John Majeski
SERVPRO® of Eatontown/Long Branch
130,729.03
Charles & Donna Doyle
SERVPRO® of Burlington Township/Mount Holly
123,775.75
November JANUARY2012 2013 -- 5 9
Customer Serv ice First Kimberly Torres, Office Manager for Lance and Jennifer Harvey, SERVPRO速 of Hoboken/Union City, sent a Customer First letter: I just wanted to say thank you so much for taking care of everything at the apartment. Between you and Brian and the rest of your team, I feel so much better being in the building and my own apartment. The smell is almost gone thanks to the purifiers and the fans you have in the basement. The back yard looks great & we should have someone taking a look at the soil soon. Again, I really appreciate everything you did. I know you guys were busy, but your ability to take care of things within a day was a great relief. Have a Happy Holiday Season! All the best, Erin
ANNOUNCING
Adriana Luisa Allen
Tazio DiCristofaro
born December 2, 2012 to Robert & Mariangela Allen, SERVPRO速 of Northwest Brooklyn
born December 12, 2012 to our newest Franchise Associates Ralph & Noemi DiCristofaro, SERVPRO速 of Bloomfield/Enfield
Adriana is 8 pounds and 21 inches tall. Dad, Mom, and baby girl are all doing well.
Tazio is 6 pounds 13 ounces and 19 inches tall. Dad, Mom, and baby boy are all doing well.
10 - SERVPRO® SUN
Words of Wisdom Every situation is an opportunity to be your best. ~Rosalene Glickman
Do the best job and you’ll never have any competition. ~Christopher Casey
Good, better, best. Never let it rest. Until your good is better and your better is best. ~Tim Duncan
We have to do the best we can. This is our sacred human responsibility.
Honesty is the best policy.
~Albert Einstein
~Benjamin Franklin
As simple as it sounds, we all must try to be the best person we can; by making the best choices, by making the most of the talents we’ve been given.
Far and away the best prize that life has to offer is the chance to work hard at work worth doing.
~Mary Lou Retton
The only real failure in life is not to be true to the best one knows.
Give the world the best you have and you may get hurt. Give the world your best anyway.
~Buddha
~Mother Theresa
~Theodore Roosevelt
To give anything less than your best is to sacrifice the gift. ~Steve Prefontaine
I do the very best I know how, the very best I can and I mean to keep doing so until the end. ~Abraham Lincoln
Always do your best. What you plant now, you will harvest later. ~Og Mandino
The key is to keep company only with people who uplift you, whose presence calls forth your best. ~Epictetus
The best way to predict the future is to create it. ~Peter Drucker
The best way out is always through. ~Robert Frost