THE FINE PRINT
We would like your experience of doing business with the Nicole Brayden family of brands to be as pleasant and profitable as possible. We take pride in the design of quality products that your customers want to purchase. We strive to have our products available when you order them and ship them on a timely basis.
TERMS & CONDITIONS:
Payment Terms are prepaid until credit is awarded. We accept all major credit cards, certified checks and money orders. We do not believe in finance charges, but we do ask that you adhere to terms awarded. New Accounts All first orders must be prepaid with a credit card or certified check. Please provide company reference sheet complete with bank information to apply for open credit. Payment history is considered when approving credit limit increases. Initial orders must be paid before second order will be shipped. All accounts must be current before additional orders will be shipped. Pricing All prices listed in the catalog are wholesale in U.S. dollars. Prices may change at any time without notice. No retail prices are listed on any products unless noted. Minimums Minimum opening order is $250. Minimum reorder is $100. 10% Surcharge for orders under $100. All products must be ordered in the multiples or minimums as listed in the catalog. All orders will be rounded to the nearest minimum quantity increment whether up or down. Please account for this when placing your order, otherwise there may be a delay in processing your order.
TO PLACE AN ORDER:
Phone Call the office at 440-349-9933 Our office hours are Monday–Friday, 8AM–5PM, EST. Fax Fax completed order to 440-349-9934, 24 hours a day, 7 days a week. Online Order online at www.nicolebrayden.com 24 hours a day, 7 days a week. Once you have registered your store you may view wholesale prices and order online. E-mail Email your complete order to: orders@nicolebrayden.com
SHIPPING INFORMATION:
Freight 18807 Miles Rd., Warrensville Heights, OH 44128 Primary Carriers All orders are shipped UPS Ground or by truck unless otherwise instructed. Back-Orders Back-orders $35 and under will be cancelled. Back-orders of $35 or more will be charged freight.
CUSTOMER SERVICE:
Customer Service & Catalog Requests We think we have MAD customer service! So please put us to the test should you have any questions or need any assistance. Call 440-349-9933 8AM-5PM, EST. (M-F) Fax 440-349-9934 e-mail: customerservice@nicolebrayden.com Damage Claims/Order Discrepancies Despite our quality-assurance efforts, damages can occur in production or transit. Please open and inspect your merchandise promptly. Claims of shortage or damage must be made within 10 business days of receipt of shipment. Returns must be authorized and are subject to a 20% restocking fee. No credit will be given for shop-worn product or product that has been stickered with retail price tags. Contact customer service 440-349-9933. Some of our products are handmade, and may have natural imperfections. For other items, there may be slight variations in colors, sizes, styles and accents. Our catalog & website(s) contain images & designs of our products as best represented by Mad Man. Please be aware that digital images and/or web color may vary somewhat from the actual fabric color on our designs. Please also be aware that slight variations on production of fabric cuts may also vary from the actual photograph you see in the catalog or on the website. Variations in colors, etc., are not considered a defect & are not eligible for return. Prices and product descriptions are subject to change. Past Due Accounts Account with a balance of 90 days past due or more will be sent to collection. Once sent to collection, all merchandise must be prepaid.
Mad About Style, Mad Style, Mad Bags, Mad By Design, Mad-dana, Mad Man, Made 2 Order and M2O logos are trademarks of Nicole Brayden Gifts. Copyright © 2004 – Nicole Brayden Gifts.