Terms & Conditions

Our Mission Statement

Our mission: to maintain a family tradition of pride and quality workmanship. We built our company in a manner to ensure not only our success, but the success of our customers. We don ’t sell products – you can buy a corkscrew from a 1000 different companies. What we sell is customer service, pride and quality. Here are the principles of how we live that every day:

Our Products

It has always been, and will always be, about quality. We strive to ensure that all materials are ethically sourced, and that we are not just buying materials. Our investments in factories and the employees of the factories is not just about a product, but about improving the lives of the people who contribute to our success. This is an ongoing goal and our work is never done.

Our Partners

We call the parties involved in the manufacturing, marketing, shipping and use of our products our partners, because we are not just a manufacturing company – we are a family. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity, and we hold each other to that standard. We create products that are used in the celebrations and events of life, and we are committed to providing products that will not only perform the design function, but will be part of building memories. We start with the promise of a perfectly made, quality item, but our work goes far beyond that. It is really about joy, friendship and the human connection.

ENTERTAINING ESSENTIALS

POLICIES, TERMS & CONDITIONS

WHEN ORDERING

• There is no minimum dollar amount for opening order or re-orders. • All items must be ordered according to the minimum order quantities (case pack) specified in the catalog. • All orders are subject to acceptance at Cork Pops, Inc. headquarters. All sales are final. • Backorders will be shipped without notification if within 60 days of original ship date. • A resale certificate number must be provided at time of purchase. CA retailers must submit a copy of their state issued resale certificate.

PRICES

• All prices are subject to change without notice.

PAYMENT TERMS

• Opening orders must be prepaid. We accept company checks, VISA/Mastercard,

American Express and Discover. • Net 30 Terms – Please submit a credit sheet with complete trade and bank references. Upon approval, terms will be established for reorders. • Returned Checks: Cork Pops, Inc. will apply a $35.00 fee to your account for checks that are refused by your bank due to non-sufficient funds. • We encourage the use of ACH transfers for prepaid orders. Please email info@corkpops.com for details.

SHIPPING

• FOB point is Novato, CA • Special routing information must be specified or Cork Pops, Inc. will ship at its own discretion. For customers inside the United States, we ship via UPS Ground and LTL common carriers. • Due to the nature of some of our products, particularly stemware, some items will be shipped in oversized cartons which may result in higher freight costs.

LATE PAYMENT

• Late payments may cause delayed shipment of future orders and the revocation of

Net 30 credit terms. • Collection costs and attorney fees will be at customers ’ expense.

RETURNS/CLAIMS

• Claims must be made in writing within 7 days of receipt of merchandise. Claims should be faxed directly to Cork Pops, Inc. – not to your sales representative.

Invoice number and date must be specified. • Merchandise refused or returned is subject to a 20% restocking fee plus shipping charges. • All returns require prior approval from Cork Pops, Inc. – not your sales representative. • Actions such as unauthorized or unjustified returns or unapproved merchandise destructionwill forfeit a claim. • Price tagged or shopworn merchandise may not be returned. Seasonal/holiday merchandise is not returnable.

CATALOG VOLUME #21