Biography of Jem Sirrine
Jem Sirrine serves as the Team Lead for the PGA/ECR team in International Customs Clearance at FedEx Logistics, based in Memphis, Tennessee. With almost three years of experience in this role, he has become an integral part of the team, overseeing the clearance of high-value international shipments His responsibilities include ensuring all shipments meet governmental regulatory standards, training new team members, and troubleshooting issues arising from the clearance process Jem is also responsible for collaborating with various teams within FedEx to address challenges and ensure smooth and timely delivery of international
shipments His expertise in managing customs processes has significantly improved efficiency and maintained FedEx's high standards in its global operations.
Jem’s Career in Athletic Training
Sirrine’s athletic training career began after he earned his bachelor’s degree in athletic training from Appalachian State University. His first role was as an Athletic Training Intern for the Cleveland Indians in Winter Haven, Florida, where he worked closely with minor and major league players During his internship, he assisted with rehabilitating and treating injuries, helping players recover and return to the field. This hands-on experience was foundational in shaping his expertise in sports medicine
After completing his internship, Jem continued his education at the University of Central Florida in Orlando, where he worked as a Graduate Assistant Athletic Trainer while earning his Master of Arts in Exercise Physiology This role allowed him to continue developing his injury prevention and rehabilitation skills, providing him with deeper insights into the physiological aspects of athletic performance
In 2000, Sirrine transitioned to a new assistant athletic trainer position at Winter Park High School He covered varsity and junior varsity sports teams alongside the head athletic trainer His responsibilities included performing pre-practice treatments, conducting rehabilitation sessions outside school hours, and supervising athletic training interns Additionally, he taught courses such as Personal Health and Fitness, Weight Training, and Team Sports, which allowed him to pass on his knowledge to students while strengthening his leadership skills.
Jem’s next career move brought him to Warner University in Lake Wales, Florida, where he became the Head Athletic Trainer. In this position, he oversaw athletic training for 16 varsity sports, coordinated pre-participation physicals, and managed the department’s budget He worked closely with orthopedic surgeons to expand the Sports Medicine team and collaborated with vendors to ensure the availability of necessary equipment He also contributed as an Adjunct Faculty member, teaching courses such as Athletic Training, First Aid and CPR, and Therapeutic Modalities.
After his Warner University tenure, Sirrine joined Bond Clinic in Winter Haven, Florida, as an Athletic Trainer. During his four years there, he helped grow the clinic’s orthopedic department by establishing partnerships within the community and with local schools He provided athletic training services to educational institutions and managed patient intake, evaluations, and rehabilitation efforts Additionally, he coordinated insurance billing for the Physical Therapy Department, improving operational efficiency
Jem’s next significant role came at Southeastern University (SEU) in Lakeland, Florida, where he served as Head Athletic Trainer for 11 years Under his leadership, the Athletic Training Department grew to include eight certified athletic trainers. He was responsible for managing the department’s budget, recruiting medical professionals, and overseeing the safety and
well-being of student-athletes He worked with architects and vendors to design new athletic training facilities and collaborated with insurance companies to ensure appropriate coverage for the department In addition, he introduced mandatory screenings for Sickle Cell traits and cardiac abnormalities for all athletes, further enhancing the safety protocols at SEU.
After his time at SEU, he worked as an Independent Contractor Athletic Trainer, providing services to various athletic programs and institutions in Central Florida.
Jem’s Role at FedEx Logistics
At FedEx Logistics, Sirrine currently serves as the Team Lead for the PGA/ECR team in International Customs Clearance His role involves ensuring that all international shipments comply with necessary regulations. He leads a team that processes high-value shipments, clearing them efficiently and without delay He is instrumental in identifying and resolving any issues that arise during the customs clearance process He is vital in preventing delays and ensuring shipments are handled according to global standards.
Jem has created Desk-Level Procedures and training tools for new agents. These procedures help agents navigate the complexities of the clearance process and ensure consistency and accuracy He has also led training sessions for other team leads and managers, sharing his extensive knowledge of customs regulations and the necessary compliance standards. His training and knowledge-sharing approach have helped improve the entire team's effectiveness
Collaborating with other departments within FedEx, particularly at the Memphis hub, Sirrine works to identify and address the root causes of customs clearance delays By implementing strategies to reduce delays, he has helped improve the overall efficiency of FedEx’s international logistics operations. He also assists with customer service issues related to delayed shipments or missing documentation, ensuring that customers are satisfied and problems are resolved quickly and professionally.
In addition to his leadership duties, Jem supervises Customer Service Agents, providing guidance and ensuring they maintain high levels of customer service. His leadership, attention to detail, and problem-solving skills have contributed to improving both internal processes and the overall customer experience at FedEx
Personal Life and Interests
Sirrine grew up in Winter Haven, Florida, where he is the oldest of three siblings, with two younger twin sisters From a young age, he was passionate about sports, which led him to pursue a career in athletic training. As a child, he also enjoyed hobbies such as collecting vinyl records and baseball hats, which allowed him to explore his creative side
In 1999, he married his high school sweetheart, Erica. Together, they have one daughter, Elayna, who recently got married Jem and Erica have a shared love of travel and have visited