Facebook Community FIRST Closed Issues Booklet

Joint Base Lewis-McChord

2011-2012

Closed Issue Report

What is Community FIRST? The Community FIRST (Feedback, Issues, Resolution, Solutions, TODAY) process is designed to identify and resolve issues at installation level that address the well-being of Airmen, Soldiers and the families of Joint Base Lewis-McChord.

Community FIRST will serve as the continuous issue resolution process and serve as the issue collection source for the installation Armed Forces Action Plan (AFAP) annual symposium and AFAP conference.

The Community FIRST issue resolution process will be executed in a continuous manner. As the community submits issues on a regular basis, they will be review and determined the appropriate agency to be worked with Plans, Analysis, Integration Office (PAIO) Business Improvement Group (BIG). Responses and resolutions will be published back to the community and published on Facebook for situational awareness.

Select a button to go directly to issues submitted in that Subject area: AAFES

Commissary Education Services Legal Services Pets

Sports Activities

ACS

CYSS

EFMP

McChord Field

Policies

Teens

Benefits

Deployment

BOSS

Childcare

Disabled/ Injured SM

Employment

FRG’s

Housing

Medical Services

Other

PCSing

Recreation

Training

Religious Services Travel

Schools

Uniforms

2011 Statistics

(Subject Area (Number of Issues)

AAFES (2) ACS (2) Benefits (6) BOSS (4) Childcare (2) Commissary (1) CYSS (6) Deployment (4) Disabled/Injured SM (2) Education Services (2) EFMP (4) Employment (2) FRG’s (9) Housing (3) Legal Services (2) McChord Field (1) Medical Services (2) Other (7) PCSing (1) Pets (1) Policies (1) Recreation (2) Religious Services (1) Schools (1) Sports Activities (1) Teens (4) Training (2) Travel (2) Uniforms (1)

Understanding the Issue: The Issue, Problem and Recommendation were provided by individuals in the JBLM Community. Feedback is the Garrison’s action or position on the issue and recommendation.

2|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Army & Air Force Exchange Service (AAFES)

ISSUE C-12-101-0: Redbox movie selection should be increased.

PROBLEM: Redbox movie selection should be increased.

RECOMMENDATION: Redbox movie selection should be increased.

FEEDBACK: The INSTAFLIX movie kiosk is owned and operated by AAFES, request for an increase in selections should be submitted to AAFES. http://www.shopmyexchange.com/CustomerService/Feedback.aspx (AAFES Customer Feedback Card)

ISSUE C-12-21-4: Limit AFFES right of first refusal to in-stock items only.

PROBLEM: Fundraising activities must be passed through AAFES prior to selecting a lower priced or better quality item from off-post vendor.

RECOMMENDATION: Limit AFFES right of first refusal to in-stock items only.

FEEDBACK: FRGs are federal entities and are subject to AAFES right of first refusal as outlined in AR 215-8 Section IV, 5-14.

= Voice of the Customer Approved (When you see this symbol, your feedback was used to resolve the issue on JBLM)

= Did you know?

(When you see this symbol, your recommendation is an existing Service available to you on JBLM)

3|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Back To Cover Page

Army Community Service (ACS) ISSUE C-12-23-0: Expand Family Advocacy Services to Servicemembers.

PROBLEM: Provide abused soldiers the same family advocacy services offers to family members.

RECOMMENDATION: Expand Family Advocacy Services to Servicemembers.

FEEDBACK: Family Advocacy services are offered to Servicemembers and family members that are victims of abuse. Victim Advocates are on call 24/7 to assist Soldiers and Family members who are in need of assistance due to domestic violence and or sexual assault and can be reached at 253-966-SAFE or 253-966-7233.

ISSUE C-12-27-0: Encourage use of Family Resource Center by Family members.

PROBLEM: Family Resource Center was categorized as unfriendly and unwelcoming; not a place for new spouses to come and watch TV. RECOMMENDATION: Encourage use of Family Resource Center by Family members.

FEEDBACK: Family Resource Center is open and welcomes use by all. The television is available during hours of operation. (Mon. - Fri. 7:30 a.m. - 4:30 p.m.)

4|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Back To Cover Page

Benefits (1 of 2) ISSUE B-12-68-0: BAS entitlement should not be forfeited during field exercises.

PROBLEM: Forfeiting BAS is a hardship for military families of training and deployed Servicemembers.

RECOMMENDATION: BAS entitlement should not be forfeited during field exercises.

FEEDBACK: BAS is suspended when the government provides meals during field training. (DoD FMR Vol 7, Ch 25 and DIDD 1418.5)

ISSUE C-12-69-0: GI Bill 10 year expiration timeline should begin the day benefits are first used.

PROBLEM: GI bill benefits expire 10 years after leaving service; GI Bill benefits could expire before servicemembers or their family members can use the benefits.

RECOMMENDATION: GI Bill 10 year expiration timeline should begin the day benefits are first used.

FEEDBACK: CLOSED - Issue submitted and unprioritized for two conference years.* * Issues from prior Army Family Action Plan (AFAP) conferences are resubmitted in subsequent conferences for reconsideration and prioritization as a key issue.

ISSUE C-12-70-0: Pay increased BAS rate to Servicemembers living 45 miles from a Commissary.

PROBLEM: Servicemembers living at installations without commissaries and living 45 miles from commissaries pay higher prices for groceries and pay taxes on goods.

RECOMMENDATION: Pay increased BAS rate to Servicemembers living 45 miles from a Commissary.

FEEDBACK: Transferred to Reserve Command USAR AFAP Number: AR-ENT-11-096.

Background: Enlisted BAS is the standard rate paid. BAS II may be granted to enlisted members on duty at a permanent station and assigned to single government quarters which do not have adequate food storage of preparation facilities and where government mess is not available. BAS II is fixed at twice the rate for standard enlisted BAS. 5|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Benefits

(2 of 2)

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ISSUE J-12-71-0: Provide Chapter 35 benefits counselors on JBLM McChord Field.

PROBLEM: It is difficult to find information on Chapter 35 Benefits and it would be nice if benefits representatives would be located on JBLM McChord Field.

RECOMMENDATION: Provide Chapter 35 benefits counselors on JBLM McChord Field.

FEEDBACK: Survivor benefits information can be obtained by contacting the VA Liaison located in Waller Hall, Ms. Obra Kent, 206-604-4045 obra.kent@va.gov or the VA representatives located in the Education Centers on JBLM-Lewis Main and JBLM-McChord Field.

ISSUE C-12-74-0: BAS does not cover family member's special medical diet requirements.

PROBLEM: BAS does not cover cost of food for family member with Cystic Fibrosis. Servicemember requests additional pay for medical diet requirements. commissaries pay higher prices for groceries and pay taxes on goods.

RECOMMENDATION: Approve Family Subsistence Supplemental Allowance (FSSA) for servicemember to offset costs of EFM special diet requirements.

FEEDBACK: DoD FMR Vol 7, Ch 25 Family Subsistence. There are two eligibility and income requirements: (1) 250202 A. Gross household income makes the member eligible for assistance under the USDA SNAP program for a household size, and (2) 250204 - Military Income - "For the FSSA program, sources of revenue shall be counted as "military income" are basic pay, BAS, basic allowance for housing. FSSA is payable at a monthly rate as determined by the service. FSSA is a nontaxable allowance payable in addition to all other pay and allowances.

ISSUE C-12-109-0: Pay Servicemembers more money.

PROBLEM: The military does not pay Servicemembers enough and low pay affects families.

RECOMMENDATION: Pay Servicemembers more money.

FEEDBACK: Servicemember pay is determined by Congress

6|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Better Opportunities for Single Service Members (BOSS)

(1 of 2)

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ISSUE B-12-72-0: Pay BAS to Servicemembers living in barracks rooms with kitchens.

PROBLEM: Soldiers should be given BAS to buy food and cook in kitchens instead of going to the DFAC. RECOMMENDATION: Pay BAS to Servicemembers living in barracks rooms with kitchens.

FEEDBACK: Essential Station Messing applies to all enlisted Servicemembers residing in single government quarters in the grades of E1-E5. BAS is not authorized for E1-E5’s who live in single government quarters unless food preparation facilities (DFACs) are not available.

ISSUE B-12-81-0: Allow Servicemembers to eat in DFACS while wearing Physical Training (PT) uniforms.

PROBLEM: Soldiers wearing PT uniforms are not allowed to eat in some DFACS. RECOMMENDATION: Allow Servicemembers to eat in DFACS while wearing PT uniforms.

FEEDBACK: Servicemembers are allowed to wear PT uniforms that are not soiled in DFACs.

ISSUE B-12-83-0: Eliminate restrictions on running shoes for PT. PROBLEM: Soldiers are prohibited from wearing running shoes with toes. These type of shoes have been proven to provide a better workout and improve speed as well as being lighter than traditional shoes.

RECOMMENDATION: Eliminate restrictions on running shoes for PT. FEEDBACK: ALARACT 239/2011 modified the existing wear policy for the IPFU - Only those shoes that accommodate all five toes in one compartment are authorized. (Changes to AR 670-1 is outside the scope of JBLM)

7|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Better Opportunities for Single Service Members (BOSS)

(2 of 2)

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ISSUE B-12-88-0: Change Better Opportunities for Single Soldiers (BOSS) to Better Opportunities for Single Servicemembers.

PROBLEM: Better Opportunities for Single Soldiers should be changed to encourage participation of all Servicemembers.

RECOMMENDATION: Change BOSS to Better Opportunities for Single Servicemembers.

FEEDBACK: Name change approved and implemented on JBLM.

8|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Childcare

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ISSUE C-12-139-0: JBLM Gyms Charging for Hourly Childcare PROBLEM: Jensen Gym Daycare will charge parents $4.00 per hour for each child left in care.

RECOMMENDATION: Increase cost for other activities across post that don’t involve families or consider fundraising to fund the program.

FEEDBACK: Chapter 88 of Title 10, United States Code (as amended by section 568 of the National Defense Authorization Act for 1996, which codified the Military Child Care Act of 1989) requires DoD to prescribe uniform fee regulations for Military Child Development Centers. Fees are to be based on total family income (Total Family Income) and apply to all children attending a Military Child Development Center. For information about the DoD Fee Policy and fee ranges visit: http://www.defense.gov/news/d20100730fees2.pdf

ISSUE C-12-40-0: Lack of Childcare Availability at JBLM CDCs. PROBLEM: Waitlist times for childcare slots can be months long. Build more childcare centers on post and provide a way to update and track wait list status online.

RECOMMENDATION: Build more childcare centers on post and provide a way to update and track wait list status online.

FEEDBACK: Child care spaces are provided by DA priority system. Single, dual military, military DoD parent families are given first priority.

Note: CYSS reconfigured spaces on McChord Field resulting in a gain of 80 new full time spaces and the addition of Hourly Care spaces being available for the first time ever to McChord Field. In addition, CYSS opened a SKIES center on McChord Field.

9|Page Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Commissary

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ISSUE C-12-36-0: Eliminate moldy produce at the Commissary.

PROBLEM: Commissary produce is often old and moldy.

RECOMMENDATION: Eliminate moldy produce at the Commissary.

FEEDBACK: Food Inspectors are at the commissary 5 days a week. Customers should notify commissary staff if unsatisfactory produce is found and management will pull the item(s). Submit feedback about your experience and the quality of produce at the JBLM Commissary: http://www.commissaries.com/YAL/customer_comments.cfm (Commissary Customer Feedback Card)

10 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Child and Youth Support Services (CYSS)

(1 of 2)

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ISSUE C-12-37-0: Create an appointment system for CYSS registration.

PROBLEM: Appointments would cut down on the wait time of customers and relieve stress of waiting in line for hours.

RECOMMENDATION: Create an appointment system for CYSS registration.

FEEDBACK: Appointments for CYSS registration and hourly care can be scheduled by calling the CYSS Central Appointment Line at (253)966-CYSS (2977).

ISSUE C-12-41-0: JBLM McChord Field School Age Center facility (Bldg 3032) is inadequate.

PROBLEM: JBLM McChord Field School Age Center has inadequate space for children to play outside and for cooking and eating.

RECOMMENDATION: Relocate the JBLM McChord Field School Age Center to an adequate facility.

FEEDBACK: The previous School Age Facility (Building 560) was closed and children were relocated to building 3032 a designated school age facility. Construction of a new School Age Center playground will be built next to Building 3032 Summer FY12. An EFMP playground with accessible equipment will be installed adjacent to the new playground. The site of the new playgrounds will also include a family gathering area.

ISSUE J-12-43-1: Improve marketing of CYSS programs across JBLM. PROBLEM: Marketing is more focused on JBLM Main making it difficult to find activities and information at McChord Field.

RECOMMENDATION: All MWR Marketing Media should include information for JBLM Main and McChord Field.

FEEDBACK: CYSS leadership reenergized marketing of activities and programs which are now disseminated a quarter in advance. All Programs and activities are advertized on all installation marquees as well as on the website and via email. CYSS has begun quarterly Parent Advisory meetings with key spouses and FRG leaders beginning 15 March. All MWR event information is emailed and posted to signs as soon as it is available.

11 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Child and Youth Support Services (CYSS)

(2 of 2)

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ISSUE J-12-43-2: Improve communications between JBLM Main and McChord Field CYSS programs.

PROBLEM: Gaps in communication between JBLM Main and McChord Field CYSS programs cause delays in children starting programs.

RECOMMENDATION: Create and enforce a standard operating procedure to improve communications between JBLM Main and McChord Field CYSS programs.

FEEDBACK: Parent Central Services staff are trained and supervised jointly. To improve communications between JBLM Main and McChord Field CYSS weekly written memorandums are distributed with written acknowledgement of receipt.

ISSUE C-12-44-0: Relocate McChord Field Parent Central closer to the CYSS and CDC facilities.

PROBLEM: McChord Field Parent Central location is inconvenient and the hours of operation are too short to accommodate working parents.

RECOMMENDATION: Relocate McChord Field Parent Central closer to the CYSS and CDC facilities and extend hours of operation.

FEEDBACK: McChord Field Parent Central relocated to building 560 on 19 December 2011. Relocation of McChord Field Parent Central from Building 100 to Building 560 improved accessibility for parents of small children walking or using strollers having difficulty going up and down stairs.

ISSUE J-12-45-0: Allow 9-12 year old children to attend Youth Centers.

PROBLEM: Air Force Regulation allowed children to attend the youth center at age 9; Army regulation requires children to be 12 creating a gap in care for children 9-12.

RECOMMENDATION: Allow 9-12 year old children to attend Youth Centers.

FEEDBACK: JBLM Home Alone Policy is currently aligned with the DoD Policy. DoD added a caveat addressing allowable age for unsupervised youth in the future to the fee policy. All fees and requirements to charge fees are set by the DoD Child and Youth Services Fee Policy (Current Edition School Year 2011/2012). Limited hours for open recreation are offered for youth however the facility must adhere to capacity limitations.

12 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Deployment

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ISSUE C-12-110-0: Schedule pre-deployment block leave during school breaks.

PROBLEM: Deployment block leave is not always at a time children can take a break from school limiting the amount of time children can spend with their Servicemember parents.

RECOMMENDATION: Schedule pre-deployment block leave during school breaks.

FEEDBACK: Pre-deployment block leave is determined by unit chain of command.

ISSUE C-12-111-0: Allow all Servicemembers to take block leave prior to deployments.

PROBLEM: Some Servicemembers have to go to school or training prior to deployments reducing the amount of time spent with families.

RECOMMENDATION: Allow all Servicemembers to take block leave prior to deployments.

FEEDBACK: Block leave is determined by unit chain of command.

ISSUE C-12-112-0: Reduce frequency of deployments.

PROBLEM: Reduce deployments and extend time between deployments or let Servicemembers choose to deploy.

RECOMMENDATION: Reduce frequency of deployments.

FEEDBACK: Frequency of deployment is determined by Department of the Army.

ISSUE C-12-112-0: Shorten work hours and reduce field time and deployments.

PROBLEM: Servicemember parents spend too much time away from home and don’t get to spend enough time with their kids.

RECOMMENDATION: Shorten work hours and reduce field time and deployments.

FEEDBACK: Work hours, field time, and deployment is determined by unit chain of command.

13 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Deployment/Injured SM

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ISSUE B-12-80-0: Allow disabled Servicemembers to train other Servicemembers and stay in the military.

PROBLEM: Disabled Servicemembers could provide training to other Servicemembers.

RECOMMENDATION: Allow disabled Servicemembers to train other Servicemembers and stay in the military.

FEEDBACK: Medical Evaluation Board (MEB) process determines if a Soldier is authorized or capable to continue service in another capacity (i.e. reclassify).

ISSUE B-12-85-0: Allow moderately injured Servicemembers entry to Warrior Transition Battalion (WTB).

PROBLEM: Moderately injured Servicemembers are missing opportunities provided by WTB funded programs.

RECOMMENDATION: Allow moderately injured Servicemembers entry to WTB. FEEDBACK: Medical Evaluation Board (MEB) process determines if a Soldier is authorized or capable to continue service in another capacity i.e. reclassify.

14 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Education Services

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ISSUE C-12-31-0: Remove rank and pay restrictions for Military Spouse Career Advancement Accounts (MyCAA) program eligibility.

PROBLEM: MyCAA Program is only available for spouses of E1-E5, W1-W2, and 01-02 Servicemembers.

RECOMMENDATION: Remove rank and pay restrictions for MyCAA program eligibility.

FEEDBACK: Issue submitted and not prioritized for two conference years. * Issues from prior Army Family Action Plan (AFAP) conferences are resubmitted in subsequent conferences for reconsideration and prioritization as a key issue.

ISSUE C-12-133-0: Provide Giant Campus courses online or with reduced number of courses.

PROBLEM: Provide Giant Campus courses online or with reduced number of courses.

RECOMMENDATION: Provide Giant Campus courses online or with reduced number of courses.

FEEDBACK: Giant Campus program is unfunded as of 1 October 2011.

15 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Exceptional Family Member Program (EFMP)

(1 of 2)

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ISSUE C-12-39-0: Dedicate a childcare center module to care for EFMP special needs children.

PROBLEM: EFMP special needs children cannot be accommodated at child care centers and are removed from the program when childcare providers cannot meet their needs.

RECOMMENDATION: Dedicate a childcare center module to care for EFMP special needs children.

FEEDBACK: Army Regulation 608-75 states that special needs children must be presented to the Special Needs Assessment Process team to determine reasonable accommodation. Special needs children must be mainstreamed and placed in the least restrictive environment.

ISSUE C-12-39-1: Dedicate a youth/school age center module to care for EFMP special needs children.

PROBLEM: Special needs children cannot be accommodated at youth centers and are removed from the program when providers cannot meet their needs.

RECOMMENDATION: Dedicate a childcare center module to care for special needs children.

FEEDBACK: Army Regulation 608-75 states special needs children must be presented to the Special Needs Assessment Process team to determine reasonable accommodation. Special needs children must be mainstreamed and placed in the least restrictive environment.

ISSUE C-12-127-0: Provide EFMP education at every Family Readiness Course.

PROBLEM: Unfamiliarity with the EFMP program leads to Servicemembers and Family members receiving misinformation and potentially not receiving existing EFMP resources.

RECOMMENDATION: Provide EFMP education at every Family Readiness Course.

FEEDBACK: Training is available on request to increase utilization of the program by Exceptional Family Members and increase referrals by Units. (ACS EFMP in Waller Haller (Bldg. 2104) on JBLM Main: 253-967-9704)

16 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Exceptional Family Member Program (EFMP)

(2 of 2)

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ISSUE C-12-129-0: Require EFMP System Navigators to track and assist local and regional National Guard and Reserve Families with EFM services.

PROBLEM: Reserve and National Guard Servicemembers and Families may not be aware of EFM services available in the local community.

RECOMMENDATION: Require EFMP System Navigators to track and assist local and regional National Guard and Reserve Families with EFM services.

FEEDBACK: Transferred to Army National Guard AFAP.

17 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Employment Back To Cover Page

ISSUE C-12-56-0: Assist military spouses find jobs.

PROBLEM: Relocating spouses have difficulty finding jobs in the community that meet their skills and qualifications. Unemployment creates financial difficulty for families.

RECOMMENDATION: Assist military spouses find jobs.

FEEDBACK: ACS Employment Readiness Program provides JBLM spouse employment assistance. The Employment Readiness Program is located in the ACS Annex on Lewis Main and the Airman & Family Readiness Center on McChord Field. The program is open Monday through Friday, 7:30 a.m. to 4:30 p.m. and is open on most training holidays and closed on holidays. (The program is open 12:00 noon to 1:00 p.m. during lunchtime without staff.) No appointment is needed to use the program resource center; however, we recommend telephoning (253) 966-8325 for Lewis Main or (253) 982-2695 for McChord Field if an appointment for special help is needed.

ISSUE C-12-58-0: CPAC should provide monthly Federal Jobs search assistance training.

PROBLEM: Servicemembers and Family members do not understand the process for applying for jobs and would benefit from Federal Job search assistance.

RECOMMENDATION: CPAC should provide monthly Federal Jobs search assistance training.

FEEDBACK: ACS Employment Readiness Program provides employment assistance to military spouses, family members of active duty military, retired military and civilian employees. For more information about the Employment Readiness Program (ERP) visit: http://www.jblmmwr.com/acs_erp.html

18 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Family Readiness Groups (FRG’s)

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(1 of 3)

ISSUE C-12-21-0: Change Family Readiness Groups to Family Support Groups.

PROBLEM: Family Readiness Groups are unit run Army organizations for disseminating information.

RECOMMENDATION: Change Family Readiness Groups to Family Support Groups.

FEEDBACK: The name change to Family Readiness Group encourages readiness of family members.

ISSUE C-12-21-1: Create FRG regulation instead of using Operation Ready Resources.

PROBLEM: FRGs are inconsistent across the board based on individual commanders support of their program.

RECOMMENDATION: Create FRG regulation instead of using Operation Ready Resources.

FEEDBACK: Army Regulation 600-20 and AR 608-1 Appendix J currently exist and governs Family Readiness Groups Operations.

ISSUE C-12-21-2: Add FRG regulation appendix to define roles and responsibilities of the FRG Support Assistant.

PROBLEM: FRSAs are told to perform various duties by unit Commanders.

RECOMMENDATION: Add FRG regulation appendix to define roles and responsibilities of the FRG Support Assistant to prevent misuse.

FEEDBACK: Guidance to Commanders on use of FRSAs exist in ALARACT HQDA EXORD 183-09 ISO Family Readiness Support Assistants, FORSCOM Policy letter dtd 31 March 2011, and JBLM Policy #24 dtd 30 August 2011

19 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Family Readiness Group (FRG)

(2 of 3) Back To Cover Page

ISSUEC-12-21-3: Allow FRGs to participate in off-post commercial fundraising opportunities.

PROBLEM: FRG's are not authorized to participate in off-post fundraising activities and cannot take advantage of pre-existing offers to military personnel and non-profit organizations from commercial companies.

RECOMMENDATION: Allow FRGs to participate in off-post commercial fundraising opportunities reducing the amount of volunteer hours required for fundraising and increase community connections.

FEEDBACK: 31 USC 1345 Federal entities, to include FRGs, obtain funding from Congress and do not fundraise or solicit donations. Exception, Joint Ethics Regulation allows organizations composed of DoD employees and dependents to conduct fundraising activities among their own members for the benefit of welfare funds for their own members or their dependents.

ISSUE C-12-21-5: Provide FRSA Training Courses online.

PROBLEM: Instructors do not teach all modules leaving gaps in information. Classrooms are inconvenient for some FRSAs. RECOMMENDATION: Provide FRSA Training Courses online.

FEEDBACK: Army Family Team Building Levels 1 and 2 are available on online at www.MyArmyLifeToo.com, locate the courses through the Lifelong Learning/e-Learning Center (you must have a valid log-on in order to access the training). The FRG Leadership Training is available on DVD and can be checked out at the JBLM Family Resource Center.

ISSUE C-12-57-0: Restructure Family Programs positions and duties at Battalion, Brigade, and Corps.

PROBLEM: Duties at each level of Family Programs do not accurately describe responsibilities at each level and should be reclassified.

RECOMMENDATION: Restructure Family Programs positions and duties at Battalion, Brigade, and Corps.

FEEDBACK: Issue submitted and not prioritized for two conference years.* * Issues from prior conferences are resubmitted in subsequent conferences for reconsideration and prioritization as a key issue.

20 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Family Readiness Group (FRG)

(3 of 3)

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ISSUE C-12-125-0: Allow USAR FRGs to sell homemade food for fundraising purposes.

PROBLEM: USAR 608-1 dtd 15 May 2010 prohibits FRG's from conducting fundraisers selling homemade foods even by personnel with valid food handler certification.

RECOMMENDATION: Allow USAR FRGs to sell homemade food for fundraising purposes.

FEEDBACK: AFAP Coordinator Completed Transfer to Reserve Command USAR AFAP Number: ARVOL-11-094

ISSUE C-12-128-0: eArmy Family Messaging System and vFRG pages should not be merged.

PROBLEM: eArmy Family Messaging System and vFRG pages should not be merged. eArmy Family Messaging Service provides a useful way for units to communicate with Servicemembers and Family members. vFRG does not function well and requires establishing a user account.

RECOMMENDATION: eArmy Family Messaging System and vFRG pages should not be merged.

FEEDBACK: eAFMS and the Army FRG system integration is part of ongoing efforts to consolidate Army systems and for fiscal responsibility. The Army FRG system was created to be used as a tool for communication and dissemination of information for Soldiers and Family members. Integrating eAFMS adds an additional tool to this resource.

ISSUE C-12-130-0: Provide hourly childcare for FRG meetings two nights per week.

PROBLEM: Designate two nights per week for evening hourly childcare to accommodate FRG meetings. Require FRSAs to coordinate with childcare facility one week prior to confirm spaces required. Require units to pay for no-show hours.

RECOMMENDATION: Provide hourly childcare for FRG meetings two nights per week. Require units to pay for no-show hours.

FEEDBACK: Hourly Care is available Tuesday and Friday evenings and all day Saturday. Unit groups must call ahead and are responsible for the cost of all reserved spaces.

21 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Housing

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ISSUE C-12-32-0 / C-12-55-0: Increase security patrols in housing areas.

PROBLEM: Domestic violence and bullying are increasing in McChord Field housing areas.

RECOMMENDATION: Increase security patrols in housing areas.

FEEDBACK: JBLM has increased by 1800 residents with no increase in reported crime. Community watch training was provided in 2011 to 32 residents. Installation Crime Prevention Officer will continue to provide training upon request. DES will promote opportunities for residents to establish community watch programs and provide crime prevention briefings to Family Readiness Groups and Command Updates.

ISSUE C-12-102-0: Increase maximum number of pet limit allowed in housing.

PROBLEM: Families that own more than two pets are negatively affected by housing limitation.

RECOMMENDATION: Increase maximum number of pet limit allowed in housing.

FEEDBACK: The number of pets combined (dogs/cats) allowed without a deposit is two (2) per home.

Additional pets, up to four, will be allowed with the payment of a $250 security deposit for each additional pet over two. Exception #1 - Service animals when medically required do not count against the total number of pets in the home, nor do they require an additional pet deposit if the pet count in the home is already two when the service animal is acquired. Exception #2 - Town Center neighborhood has a limit to number of pets (cats & dogs) and pet weight (25 pounds or less) due to number of homes and the size of the neighborhood.

22 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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Legal Services ISSUE C-12-30-0: Establish DoD or DA documentation governing Legal Guardianship.

PROBLEM: Issue states legal guardianship requires extensive legal documentation that does not transfer between states. JBLM JAG does not provide legal assistance for these matters.

RECOMMENDATION: Establish DoD or DA documentation governing Legal Guardianship.

FEEDBACK: Lewis Main Legal Assistance Office assists Servicemember clients with court ordered guardianship matters. The JBLM Legal Assistance Office is located in Bldg 2027A, 1st Floor. Attorney Services are available by appointment only; Monday – Friday 0830-1630. (Phone: (253) 477-1874.

ISSUE C-12-91-0: Repeal Defense of Marriage Act. PROBLEM: Homosexual servicemembers married in same-sex marriages should be eligible for all family member benefits.

RECOMMENDATION: Homosexual servicemembers married in same-sex marriages should be eligible for all family member benefits.

FEEDBACK: The Defense of Marriage Act is the subject of pending federal litigation.

23 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

McChord Field

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ISSUE J-12-97-0: Provide customer assistance position at Building 100.

PROBLEM: An airman should be available to provide customer assistance, answer questions and give directions at building 100 on McChord Field.

RECOMMENDATION: Provide customer assistance position at Building 100.

FEEDBACK: Due to current staff shortfalls a Customer Service Assistant in building 100 is not feasible at this time. Maps, room #’s, and directional signage is posted throughout the building; assistance is also provided by staff in the building

24 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Medical Services

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ISSUE J-12-61-0: Air Force personnel and families should be assigned to McChord Field physicians and clinics.

PROBLEM: Traveling to Madigan and finding parking is a hassle.

RECOMMENDATION: Air Force personnel and families should be assigned to McChord Field physicians and clinics.

FEEDBACK: Active Duty Service Members can request a Medical Treatment Facility and are assigned to that clinic if space is available.

ISSUE C-12-54-0: Build a parking garage at Madigan Army Medical Center.

PROBLEM: Parking at Madigan Army Medical Center is limited requiring 20 minutes to locate a parking space.

RECOMMENDATION: Build a parking garage at Madigan Army Medical Center.

FEEDBACK: The Madigan Army Medical Center parking lot addition Project is complete at the Madigan Medical Mall adding 500 parking spaces.

25 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Other

(1 of 3)

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ISSUE C-12-22-0: Change AFAP to Armed Forces Action Plan PROBLEM: JBLM is a Joint Base and the term Army Family Action Plan may cause personnel from other branches of service to not participate in the program.

RECOMMENDATION: Change AFAP to Armed Forces Action Plan FEEDBACK: Garrison Commander JBLM Issue. Name change approved and implemented on JBLM.

ISSUE C-12-118-0: Insufficient Foster Homes on JBLM PROBLEM: Child abuse and neglect and the number of children requiring foster care are increasing on JBLM. Children of JBLM Servicemembers and families are residing in foster homes across Washington state.

RECOMMENDATION: Initiate marketing plan to advertise the need for foster homes on JBLM. FEEDBACK: The JBLM Foster Parent Partnership Program, a partnership between JBLM and the Washington State Department of Social and Health Services aimed at placing military foster children in homes similar to their own, easing the transition of moving from one family to another was started in 2011. For more information contact: Foster Care Resource Network at 1-800-539-9466 http://fostercareresourcenet.org/index.htm or http://www.dshs.wa.gov/ca/fosterparents/

ISSUE C-12-25-0: Improve AKO and cancel development of the Army social network and email site gtsy.com.

PROBLEM: Improve AKO and cancel development of the Army social network and email site gtsy.com.

RECOMMENDATION: Improve AKO and cancel development of the Army social network and email site gtsy.com.

FEEDBACK: The site Gtsy.com was expected to launch early 2011 but to date a site under the name gtsy.com is not available or accessible.

26 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Other

(2 of 3)

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ISSUE C-12-59-0: AGR assignments process should be improved.

PROBLEM: Email communication is an inefficient way to conduct position management; it is impersonal and could result in personal information being compromised. The selection process should not be first come first serve.

RECOMMENDATION: AGR assignments process should be improved.

FEEDBACK: AFAP Coordinator Completed Transfer to AGR Enlisted Accessions Command – USAR AFAP Number: AR-FOR-11-100

ISSUE C-12-67-0: Allow military spouses and family members to fly unaccompanied space-A. PROBLEM: Create a category of travel for all military spouses and family members to fly space-A without being accompanied by the Servicemember.

RECOMMENDATION: Allow military spouses and family members to fly unaccompanied space-A FEEDBACK: Issue submitted and un-prioritized for two conference years.* * Issues from prior conferences are resubmitted in subsequent conferences for reconsideration and prioritization as a key issue.

ISSUE C-12-99-0: Supplies and equipment should be free to the government.

PROBLEM: Free supplies and equipment would reduce cost.

RECOMMENDATION: Supplies and equipment should be free to the government.

FEEDBACK: Supplies and equipment are budgeted by Congress

27 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Other

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ISSUE C-12-104-0: Madigan Servicemembers should not work on DONSA's.

PROBLEM: Madigan Servicemembers are required to work on DONSA's.

RECOMMENDATION: Madigan Servicemembers should not work on DONSA's.

FEEDBACK: Servicemembers and retirees need access to medical care 24 hours a day / 7 days a week.

ISSUE C-12-116-0: Drill Sergeants and Basic Trainees.

PROBLEM: Drill sergeants stand too close to trainees when they yell and sometime spit in trainees face.

RECOMMENDATION: Drill Sergeants treatment of basic trainees should be improved.

FEEDBACK: JBLM does not conduct basic training.

ISSUE C-12-126-0: Require all military websites utilize a single sign-in authenticator.

PROBLEM: Multiple website user names and passwords can be confusing and are regularly forgotten.

RECOMMENDATION: Require all military websites utilize a single sign-in authenticator.

FEEDBACK: To secure access to Army IT systems IAW DoD policy (CTO 07-015), all applications and devices will be configured to allow authentication only via CAC/PKI credentials for CAC holders.

28 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

PCSing

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ISSUE C-12-107-0: Stop PCSing Servicemembers and Families.

PROBLEM: Children miss friends and family when they move.

RECOMMENDATION: Stop PCSing Servicemembers and Families.

FEEDBACK: Soldier strength at each installation is based on the needs of the Army

29 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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Pets ISSUE C-12-131-0: Allow pets in TLF

PROBLEM: Pets are not allowed in (Temporary Lodging Facility) TLF and in-bound Service members and families may be unaware of or may be unsatisfied local kenneling options.

RECOMMENDATION: Allow pets in TLE or provide more pet kenneling options.

FEEDBACK: Evergreen Inn offers two (2) pet-friendly TLFs on base. There is a limit of two (2) pets per unit, dogs or cats only. There is a charge of $10 per night/pet. Proof of current rabies shot must be provided at time of check-in and a Pet Agreement must also be signed at that time. These units are available on a first-come, first-served basis. Rainier Inn also offers 6 pet friendly units.

Evergreen Inn: JBLM McChord Field 253-982-5613 / 253-584-1471 FAX: 253-982-3596 Rainier Lodge JBLM Lewis Main Reservations: 253-964-0211 Front Desk: 253-964-0211

30 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Policies

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ISSUE J-12-117-0: Fort Lewis Regulation 210-1 is outdated.

(Note: FL Regulation 210-1 does not cover Community Watch Programs. ATTP- 3.39. 10 dated June 2011 outlines steps to appoint Installation Crime Prevention Officer and duty description directing coordination with civilian police agencies and community groups for crime prevention programs.)

PROBLEM: Incorrect and conflicting guidance related to community watch creates confusion and frustration in the housing communities. Residents are concerned for their safety due to an increase in Crime.

RECOMMENDATION: Update Fort Lewis Regulation 210-1 and JBLM website to reflect Joint standards for community safety and community watch programs.

FEEDBACK: JBLM has increased by 1800 residents with no increase in reported crime. Community watch training was provided in 2011 to 32 residents. Installation Crime Prevention Officer will continue to provide training upon request. DES will promote opportunities for residents to establish community watch programs and provide crime prevention briefings to Family Readiness Groups and Command Updates.

31 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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Recreation

ISSUE C-12-18-0: Provide sports and activities for spouses.

PROBLEM: Military spouses do not have adequate sports and activity choices.

RECOMMENDATION: Provide sports and activities to military spouses to enhance fitness and social interaction.

FEEDBACK: Sports activities for spouse exist on JBLM, MWR Marketing is expanding marketing of existing programs to spouses.

ISSUE C-12-132-0: JBLM-Main and JBLM-McChord horse stable prices should be equal.

PROBLEM: JBLM Main and McChord horse stables have different deposit rates and monthly fees.

RECOMMENDATION: JBLM-Main and JBLM-McChord horse stable prices should be the same at both locations.

FEEDBACK: JBLM Main and McChord are operated by different private organizations.

32 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Religious Services

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ISSUE C-12-17-0: Require pre-marital interview for Servicemembers.

PROBLEM: Many soldiers marriages only last a short time and separations cause problems for the units to handle.

RECOMMENDATION: Require soldiers and future spouse to be interviewed by the command team prior to being married.

FEEDBACK: Servicemembers cannot be mandated to attend premarital counseling. Many opportunities for optional pre-marital counseling exist on JBLM. A Marriage Preparation Workshop is open to engaged and newly married couples. Normally held the first Friday of each month, please call to register: 253-967-1723. (Child care is not provided and children are not allowed at the class.)

Located in Four Chaplains Memorial Chapel (Bldg 9120).

33 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Schools

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ISSUE C-12-48-0: Equity Residential should fund on-post schools.

PROBLEM: Equity Residential does not pay taxes to support Clover Park schools located on JBLM. RECOMMENDATION: Equity Residential should pay a percentage of their annual revenue to fund onpost schools.

FEEDBACK: Congress established the Military Housing Privatization Initiative in 1996 as a tool to help the military improve the quality of life for its Service Members by improving the condition of on base housing. Under the Military Housing Privatization Initiative, authorities, DoD works with the housing provider to revitalize on base housing through funding stream based on loans and Basic Allowance for Housing. a. Loans are used for new construction and renovation of homes. b. Basic Allowance for Housing has three components; rent, rental insurance and utilities. This is used for the day-to-day operations and to maintain JBLM housing. c. The ground lease or contract is specific that revenues can only be used in relation to residential housing on base. Community centers, parks, play areas and trails are included in the ground lease.

Schools are not residential facilitates and do not fall in accordance with the Military Housing Privatization Initiative.

(Note: The National Defense Authorization Act for FY 1996 (Public Law 104-106), 110 Stat 186 Section 2801, supports this commitment by allowing DoD to work with the private sector to build and renovate military housing. The Military Housing Privatization Initiative legislative authorities have been made permanent.)

34 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Sports Activities

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ISSUE J-12-43-0: Allow children a choice to register for sports at JBLM Main or McChord Field.

PROBLEM: Communication is poor and teams are not equally distributed because children are all added to one list creating gaps in the team manning process.

RECOMMENDATION: Improve sports and activities registration process. Allow children a choice to register for sports at JBLM Main or McChord Field.

FEEDBACK: Family members, Army and Air Force, have equal opportunity to sign up for events at either Lewis or McChord.

(Note: Webtrac is used to register participants based on location. Waiting lists for specific locations and special requests for sports lists are maintained to improve availability as resources are available.)

35 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Teens

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ISSUE C-12-103-0: Improve Food Quality at Teen Zone.

PROBLEM: Teen Zone food taste is not satisfactory to all children.

RECOMMENDATION: Improve Food Quality at Teen Zone.

FEEDBACK: CYSS has hired a new cook and teens are very happy with the food she prepares and offers. Teen friendly food like nachos, lasagna, pizza, to name a few are offered daily. Cooking programs are offered by the Smart Start cooking group to teach youth about healthy cooking and eating are now offered in the new demonstration kitchen located in the teen zone.

ISSUE C-12-103-0: Provide separate youth centers for teens and middle school children.

PROBLEM: Combined youth center is too crowded.

RECOMMENDATION: Provide separate youth centers for teens and middle school children.

FEEDBACK: A new Teen Zone/Youth Center will be located in Hillside next to SKIES and hillside CDC. The new facility will have separate zones for different age groups. Planned move will be in Spring FY12.

ISSUE C-12-103-0: Allow teens to practice prior to registration.

PROBLEM: Allow teens to practice prior to registration.

RECOMMENDATION: Allow teens to practice prior to registration.

FEEDBACK: Restrictions on youth practicing and participating on sports teams prior to completing registration are for child safety.

36 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Teens

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ISSUE C-12-98-0: Assist parents and children eat healthy and be active to reduce childhood obesity.

PROBLEM: Childhood obesity can lead to illness. JBLM offers few programs and opportunities for child fitness. Parents should have nutritional classes. Fitness facilities should have child friendly equipment and teach children proper use of equipment.

RECOMMENDATION: Provide free nutrition resources and physical fitness activities for children 7-12 FEEDBACK: CYSS began the Get Fit program in Youth Centers which is in line with Michelle Obama’s initiative Increasing opportunities for active activities and food choices for youth. Healthy food and eating will be increased when the USDA food program changes take place including changes to the types of foods allowed and not allowed to be served. JBLM CYSS is also increasing opportunities for "active" activities for youth through the partnership with installation sports trainers who now come in to centers to offer sports training. New equipment and youth training are also now available at Wilson Gym.

ISSUE C-12-115-0: Provide more activities for teens on installations.

PROBLEM: Activities for teens on base are lacking. Provide a community pool, dance club or other activities for teens on post.

RECOMMENDATION: Provide more activities for teens on installations.

FEEDBACK: CYSS regularly adjusts activities provided when information is received identifying interest. CYSS plans to increase trips to the pool this summer. Dance is currently offered but not in a club setting.

37 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

Training

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ISSUE C-12-89-0: Provide suicide intervention training on JBLM. PROBLEM: Provide suicide intervention training on JBLM. RECOMMENDATION: Allow disabled Servicemembers to train other Servicemembers and stay in the military.

FEEDBACK: Applied Suicide Prevention Training and information on intervention resources on JBLM is available to all personnel by contacting the suicide prevention office at (253) 477-0258

ISSUE C-12-113-0: Reduce frequency of TDY training.

PROBLEM: Servicemembers TDY training reduces the amount of time spent with families.

RECOMMENDATION: Reduce frequency of TDY training.

FEEDBACK: TDY frequency is based on Chain of Command and rank requirements.

38 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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Travel

ISSUE C-12-73-0: Advance Servicemembers travel pay to debit card prior to travel.

PROBLEM: Soldiers should not pay travel costs until reimbursement is received. Delayed reimbursement of travel pay negatively impacts Servicemembers credit report.

RECOMMENDATION: Advance Servicemembers travel pay to debit card prior to travel.

FEEDBACK: Cardholders are notified up to 11 times in writing (4 statements, 1 email, 3 letters (Suspension, Due process, and Salary Offset), and 3 written unit APC delinquency notifications) over 126 days before accounts are sent to collection.

(Note: Day 75: 1st $29 Late Fee assessed (for 60 day past due balance). Cardholder is notified by letter.

Day 90: 3rd Statement - Salary offset due process letter sent. Cardholder, supervisor, and 2nd line supervisor are notified by the unit APC. Citi Bank collections department starts attempting to contact cardholder telephonically. 2nd Late Fee assessed with a letter - Day 120: Salary offset due process expires and salary offset letter sent. 3rd Late Fee assessed - Commander and cardholder are notified by the unit APC.)

ISSUE C-12-93-0: Allow military spouses and family members to fly unaccompanied space-A. PROBLEM: Create a category of travel for all military spouses and family members to fly space-A without being accompanied by the Servicemember.

RECOMMENDATION: Allow military spouses and family members to fly unaccompanied space-A. FEEDBACK: Issue submitted and not prioritized for two conference years.* * Issues from prior conferences are resubmitted in subsequent conferences for reconsideration and prioritization as a key issue.

39 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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Uniforms

ISSUE C-12-86-0: Design and Authorize badge for Observer Controller Training.

PROBLEM: Multi-component training environment is challenging and deserves a wearing of a badge.

RECOMMENDATION: Design and Authorize badge for Observer Controller Training.

FEEDBACK: Approval, design, and wear of badges on military uniforms is authorized by the Department of the Army.

40 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)

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How can we make JBLM better for you?

Complete a JBLM Issue Form and email us your Service improvements, concerns and questions.

JBLM Quality Management Group: JBLMIMCOMPAIO@conus.army.mil JBLM Issue Form: http://www.slideshare.net/JBLMPAIO/joint-base-lewismcchord-jblm-issue-form

Help us maintain the quality of excellence you expect. Submit a ICE Comment Card to provide feedback on Installation Services.

Joint Base Lewis-McChord ICE Site: http://ice.disa.mil/index.cfm?fa=site&site_id=957

Join us on Facebook: https://www.facebook.com/JBLM.PAIO 41 | P a g e Issues submitted to the 2011 JBLM Armed Forces Action Plan (AFAP)