9
JAVITS CENTER ANNUAL REPORT
AN ENGINE OF OPPORTUNITY
T
he renovation of the Javits Center not only rejuvenated an iconic building. It gave New York and the world something more: a new vision of what a convention center can be. As an engine of opportunity, the building is now firing on all cylinders and shows no signs of stopping.
“The building has
developed a proactive environment. [The Employees] are AT THE TOP OF their GAME.
On so many levels, the transformation of
focus is on finding solutions that make a
the Javits Center has raised its profile as the
difference. The Javits Center looks, feels
anchor of Manhattan’s bustling, fast-rising
and operates better than ever before,
West Side. Yet the changes that catapulted
and the building is busier as a result.
the facility to the top tier of the country’s
Talk to any Javits Center employee and
convention centers go far beyond the
you can sense it: an infectious sense
physical structure.
of optimism. It’s a state of mind that
Sweeping improvements have been made across the board, from a new culture of customer service to more efficient operations to a strong focus on sustainability. A new “Culture of Yes” was implemented across departments, and a greater emphasis on training ensures that
—Britton Jones, CEO of Business Journals, Inc.
resonates from every corner of the facility, at every trade show, convention and special event. This shift in attitude, in addition to the major upgrades to the building, are the surest signs of the Javits Center’s rebirth. And, in 2014, we have just begun to see the impressive results.
new employees always put the needs of customers first. Now more than ever, the
Economic Impact
2011
2012
2013
2014
Annual Event Activity Conventions & Trade Shows Events Delegate Attendance Number of Exhibiting Companies
Events
Number of Exhibiting Companies
87
83
86
97
548,800
533,700
595,300
629,500
30,354
30,354
32,194
35,641
Sales Hotel Income Subtotal—City
16 12 16 11 1,390,100
1,404,000
1,567,400
1,426,500
4,048
3,472
3,810
3,514
Total Economic Impacts ($ millions) New York
Labor Income Employment
Sales Hotel
Subtotal—State $1,406 $1,391 $1,478 $1,733 $692
$685
$737
$851
12,900 12,600 13,100 15,500
Sales
Employment
2013
2014
$37.6 $37.1 $39.7 $45.3 12.7 12.5 13.7 15.7 15.1 15.0 16.3 18.8 $65.5 $64.6 $69.7 $79.9
$33.5 $32.6 $34.6 $39.8 1.0 1.0 1.0 1.1 25.4 24.9 27.1 31.6 $59.9 $58.5 $62.7 $72.5
MTA Taxes Sales Total
$3.1 $3.1 $3.3 $3.8 $128.5 $126.3 $135.7 $156.1 *Special Events Not Included in Above Statistics
State of New York
Labor Income
2012
State of New York Taxes
Income
Sales
2011
Total Fiscal Impacts ($ millions) New York City Taxes
Public Shows
Show Attendance
Economic Impact
$1,484 $1,452 $1,531 $1,812 $646
$635
$682
$794
14,800 14,300 14,800 17,500