iCloud Troubleshooting Guide
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Following are the general Steps • iCloud Backup requires a Wi-Fi internet connection. • If you have a lot of data iCloud backups and restores may take time. • iCloud Backup can fail if you do not have at least 50 MB of available disk space on your device.
• Automatic backups happen when your device is plugged in with the screen locked, and also connected to Wi-Fi. • While you are downloading apps or songs, a kups ill ot o ur. It’s a good idea to let it finish. • If you have Airplane Mode enabled, make sure that Wi-Fi is enabled as well.
• Make sure that you have enough iCloud space. If you do ’t, you a redu e the a ou t of data you want to download by changing your backup options OR buy more iCloud storage (you can downgrade your storage plan later if you wish). • If you e ou ter Ba kup Not “upported message, this means that a specific app causing pro le s. You ay a t to o ta t the app’s producer.
• Make sure that the date on your device is correct: Settings > General > Date & Time. • Make sure that your iCloud account is configured on your device. • If you have multiple iCloud accounts, only one a ha e Fi d My iPhone tur ed o at a given time.
• Fi d My Ma a o ly fi d your Ma if it is connected to an internet via a known Wi-Fi internet connection. If you are connected to the Internet via an Ethernet cable, this feature will not work. • Your device must be ON not powered off.
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