How ?
DIGITALSTRATEGY
30
Measure & Evaluate
ABOUT
The simplification of services by moving to digital information presents great opportunities to better understand our service delivery, our customer needs and our priority areas. Each year Government spends a significant amount on administration activities. On top of this are the indirect savings and the opportunities that improved knowledge provides in service transformation, outcomes and understanding. We need to ensure that we are able to realise these benefits and accelerate high priority projects. We must understand the increasing digital information available and use the knowledge available from "big data" sources intelligently to identify service performance issues.
Learning Intelligently
ACTIONS
We must do this in a transparent way - holding all areas of Government to account.
AIMS
To ensure Government fully realises the benefits of the Digital Strategy by having a solid set of digital Key Performance Indicators across the organisation and monitoring performance, linked to Isle of Man Government’s National Outcomes (as outlined in the Agenda for Change strategy document), underpinning strong business intelligence that gives insights into the digital information available and increase the speed at which benefits can be realised.
Performance Reporting including Digital Uptake Complete and publish the National Outcome indicators in a new interactive digital dashboard.
Business Intelligence "Big Data" Develop a strong central business intelligence capacity in support of individual services and understanding national outcomes.
Digital Prioritisation & acceleration Programme office to oversee new digital service initiatives through business case, prioritisation and early stage development - allowing the benefits to be clearly articulated, quick wins accelerated and the status of the digital strategy to be reported.