Uisce Éireann’s Free Text Alert Service

If something occurs affecting the water supply to your home or business, you need to know about it as soon as possible. Irish Water will notify you of any planned water supply issues in your area, and any unplanned interruptions or water quality events that last longer than four hours.

To sign up, please provide a valid mobile number in the form on their website along with your Eircode. Irish Water have developed a special services register for customers who are registered as vulnerable and a priority services register for those who are registered as critically dependent on water.

Special and priority services

The Special Services Register is for customers who are aged 66, blind or vision impaired, deaf or hard of hearing, have mobility difficulties, an intellectual disability or a mental health difficulty. Irish Water will send a text message or make a phone call to customers for unplanned interruptions that may last longer than four hours and for events where water is unfit for human consumption. They will also contact you at least two days in advance of planned disruptions.

The Priority Services Register is for those who have a critical dependency on water as a result of their medical condition. Irish Water will contact (phone or text) these customers at least two days in advance of planned disruptions, and for unplanned interruptions that may last longer than four hours.

To receive updates:

www.water.ie/water-serviceupdates

To register a vulnerable customer:

www.water.ie/help/domesticaccount/vulnerable-customers