Supply Chain Organization
By the Numbers
Intermountain Health’s Supply Chain Organization (SCO) ensures the right supplies are there at the times when it matters most.
Supply Chain Organization
The award-winning SCO is home to Procurement, Operations, and Shared Services. These groups seamlessly work together to support the organization’s value, resiliency, and growth.
Opened in 2012, the Supply Chain Center sits on 24 acres and boasts 362,000 square feet (equivalent to five football fields).
This facility uses high-tech automation to prepare thousands of supplies such as syringes, gloves, and other patient care items for distribution to over 33 hospitals and 400 clinics.
7 years rated as a Master Supply Chain by Gartner
24 hour operations
1200 caregivers including 80 onsite caregivers at the Fulfillment Center
LEED Certification
The Control Tower
The Control Tower team guides the SCO as we expand our geographical footprint and fine-tune our operations. It is a centralized management function that uses technology and data analysis to oversee and optimize channel management, supply planning, supply continuity, and implementation activities. It provides real-time visibility, predictive analytics, and collaboration tools to help make informed decisions, improve efficiency, and increase supply chain resilience.
35 perpetual inventory locations managed with 98% fill rate
33% item locations monitored for supply disruption and continuity resolution
6% reduction in supplier inventory surplus
Procurement
From a patient’s first breath, Intermountain Health celebrates helping people live the healthiest life possible®.
Our Procurement team sources the supplies used to care for our patients no matter where they are in their health journey.
We are committed to cost savings and driving value through strategic partnerships that improve our pricing and portfolio competitiveness.
8,700+ active suppliers
6,980 annual negotiated contracts $56M savings generated annually
$4.3B annual contract spend
Fullfillment Center
With quality supplies in hand, our physicians and clinical caregivers can provide the best patient outcomes.
Our Fulfillment Center caregivers pick and ship thousands of items daily into our facilities to equip our front-line workers.
59,755 pallets shipped in 2023
11,000 picks processed and shipped per day
~5,000 unique SKUs on our shelves
99.3% average order items filled
Transportation Services
Transportation Services takes the supplies from the Fulfillment Center and delivers them along with vital labs, specimens, and rush requests to hospitals and clinics in Utah, Idaho, Colorado, Montana, and Nevada.
2,600+ stops per day
24/7 and 365 days a year
60 minutes average STAT delivery time
12,500 miles traveled each day
Field Logisitics
The Field Logistics team focuses on managing supply inventory inside our hospitals and clinics so our providers can have time back in their day to focus on patients. Increased patient satisfaction helps increase HCAP scores and revenue.
1,083 linen locations
15,250 equipment items managed
410,000 bins of supplies
1.9M activities
More than just supplies.
Our shared services enhance our self-distribution model by providing low-cost services to the enterprise with the potential to provide external revenue.
Supply Chain Organization’s Shared Services
Design, Print, & Sign
Intermountain saves over $4 million annually by in-sourcing print to the Design and Print Center and Sign Center. These enterprise-wide services produce materials at-cost for our patients and caregivers, protect our brand, and centralize spend. They also have the potential to be a valuable external revenue source.
340K copies per day
3,900 signs created annually
94% on time delivery
Laundry Services
Operating in Utah since 1979, the Laundry Services team washes more laundry in one day than the average person will wash in a lifetime. This Intermountain- owned, industryleading service ensures our teams are always stocked with the linens they need.
56K lbs of laundry cleaned each day
124 lb of laundry per operator/hr
11.6 lb per adusted patient per day
Travel Services
The Intermountain Travel team ensures we are good stewards with our business travel providing the lowest airfare, hotels, and rental car costs.
17.8M air miles traveled per year
40K room nights each year
57% of caregivers who travel use self-service booking
Fleet Management
Our Fleet Management team emphasizes sustainability by using hybrid vehicles, implementing a non-idling policy, and promoting public transportation.
20.5 average miles per gallon
$420K saved per year by increasing the miles per gallon on fleet cars
967 vehicles managed
30K miles driven in one day
Asset Recovery
The need for cutting-edge medical equipment in the everevolving healthcare landscape is undeniable. However, older equipment must often be updated and replaced as technology advances.
Redistributing and selling older items offers a sustainable solution that benefits the environment, keeps waste out of landfills, addresses healthcare disparities, and saves Intermountain thousands of dollars every year.
$567K annual sales revenue from recovered assets
404 number of assets recovered
98 PHI catches
Intermountain Health by the Numbers
6 Primary States1 (UT, NV, ID, CO, MT, WY)
400 Clinics 68,000 Caregivers $16.06 billion2 Total Revenue 5,000 Employed Physicians & APPs 33 Hospitals Including One Virtual Hospital 4,800 Licensed Beds 1.1 Million Select Health Members