5 THINGS TO CONSIDER WHEN HIRING IT SUPPORT IN MELBOURNE 1. EXPERIENCE An IT company that has made a name for itself providing IT support to large corporations would not necessarily know the challenges faced by a small or medium-sized enterprise (SME) and vice versa. Check for past experience as well as for working licences to ensure they have what is needed to successfully provide you the support you require.
2. COMMUNICATION Notice how well they communicate with people, especially frustrated employees who may come to them with minor problems with tech that may cause flare-ups. You also don’t want your IT support provider to talk to your employees in jargon that may be difficult to follow but should be able to provide instructions in an easy-to-follow way.
3. SERVICES The IT support service you hire should have a plan to help you optimise your digital and networking systems, conduct ongoing device setup, updates and maintenance and strengthen your cybersecurity. Your support partner should have a proactive approach to fixing your processes rather than a break-fix model.
4. REPUTATION Online reviews are a great resource to help you shortlist the best candidates. However, it is also important to take negative reviews with a grain of salt, as they could be from a disgruntled employee or from a difficult customer.
5. PRICE Always choose value for money over the cheapest option! Get quotes from at least three different vendors and compare what’s included in the packages, as well as all of the above considerations before you come to a conclusion about the best IT support in Melbourne.
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