Contents 4 Newsmakers 8 Flooded with problems
After a benign summer severe floods have elevated concerns about cover affordability, land-use planning and disaster impacts
14 Spotlight on commissions
A review of broker remuneration is pending, and the industry is preparing to defend a system that it insists is working just fine
20 The Price is right
Long-serving insurance ombudsman John Price has seen a lot of change in the way insurers deal with difficult claims – and with consumers
24 Business interruption: back into the breach
A second BI test case is examining more COVID-19 issues related to disputes over policies that insurers say don’t cover the pandemic
28 A decade of learning
Vero’s latest SME Insurance Index marks the report’s 10-year milestone, and reveals key trends for brokers
30 Platform for growth
Expansion of a partnership business is a key focus for Coverforce as demand for support services grows
36 The parent trap
50 The hybrid life
The COVID-enforced shift to working from home may have forever changed the way we do business, but major insurance companies still see a role for the office
54 ‘Tomorrow’s oil’ is a new insurance opportunity Green hydrogen is the new energy market buzzword, and Australia is at the forefront
companyNEWS 56 Advising on resilience
Zurich launches new service
56 Accelerating solutions
ShieldCover revs up a gear with motor cover
peopleNEWS 59 APIG Victorian Chapter reunites 60 Australian Olympian entertains at CQIB lunch 63 YIPs Queensland gets social 65 Upbeat mood reigns at UAC Sydney expo 66 Maglog
The insurance industry’s gender pay gap won’t narrow until systemic barriers faced by primary caregivers are tackled
42 The rise and rise of underwriting agencies
Demand for bespoke solutions for increasingly complex risks is growing. Combined with a hard market, that puts agencies in a great spot
FAIR FUTURE
Pictured: John Price Credit: Joseph Feil/ Blue Tree Studio
Ombudsman John Price steps back and looks forward WATER PRESSURE
Old issues emerge after flood catastrophe
AGENTS OF GROWTH
How underwriting agencies have changed the landscape
DEFENDING COMMISSIONS Brokers prepare for remuneration review
April/May 2021
insuranceNEWS
April/May 2021
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