au
INMAG DEC 17_page layouts 1/12/2017 3:37 pm Page 5
Contents 6 Newsmakers » 10 Signs of a pulse » The hardening market brings renewed cause for optimism, according to two industry health checks.
68 Turning around workers’ comp » The new claims service model set up by NSW’s icare aims to move five times faster than the system it replaces.
72 Back support »
14 Fanning the flames » Dire predictions of 50-degree days in our cities reinforce the threat man-made climate change poses to the nation’s health and wealth.
16 Rising son » Rob Berkley learned the business at his father’s side. Now he’s taken the reins at the insurance company Bill Berkley founded 50 years ago.
22 The Top 20 influencers in general insurance » Our annual round-up of those who change people’s minds, affect the industry and make things happen.
30 A new strategy in place » Insurance chief Gary Dransfield takes the reins during a time of great change for Suncorp.
Global insurance groups are getting behind a pioneering Australian project to change the way spinal cord injuries are treated.
companyNEWS 70 BHSI product launch » New cover includes multiple industries.
70 Epsilon expansion » Agency unveils new accident and health division.
peopleNEWS 74 An insurance high flyer » Grant Burley will be remembered for his dynamism in building the effectiveness of premium funding.
34 Insurance News 2017 Insurance TV Ad Awards » Marketing experts review the industry’s TV ad campaigns of the past year and come up with the best.
40 Keeping the customer satisfied » QBE’s Bettina Pidcock explains how the insurer is putting customers front and centre.
46 The need for less speed » A biennial report on heavy truck accidents shows speed and driver tiredness remain the major concerns.
48 Flying the flag » New industry body Insurtech Australia aims to raise the profile of innovators and make the market a world leader.
52 Crossing the privacy line » A court decision turns up some difficult ethical issues around insurance fraud investigations and questions the reliability of social media posts.
58 Standing on its own »
77 78 80 83 84 85 86 88 89 90 92 93 94 96
All aboard with HDI » Gallagher’s 2020 vision » NT conference celebrates success » RM Advancer winners applauded » Anything possible for Insurance House » YIPs raise a glass to 2017 » AILA Young Professionals rock the casbah » UAC takes expo to Newcastle » Golf champion tells what keeps him winning » CGU backs local theme at races » CQIB continues long lunch tradition » BHSI takes brokers on cruise » Suncorp celebrates spring racing » IA conference a winner »
98 maglog »
Exposure to the intense North American hurricane season highlights QBE’s unique position as the only Australian global insurer.
64 Running the numbers » Finity’s Colin Brigstock on actuaries breaking into general insurance, lessons from Christchurch, and why Big Data is nothing new.
December 2017/January 2018
Cover: A still from NRMA Insurance’s “Confidence” advertising campaign. Picture supplied by M&C Saatchi