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The ICCM Journal | Spring 2021 | V89 No. 1
what makes a cemetery of the year? An overview of what it takes to meet the standards and what it means for the service.
Bereavement Service Customer Service Week 2019
After a brief hiatus the Cemetery of the year Awards returned in 2018 and in 2021 will see the fourth year of the awards dedicated to recognising high standards and best practice in Cemeteries throughout the UK. These awards are supported and endorsed by –
of the year, Green Flags at multiple sites, a Green Heritage award and a Good Funeral Award. However winning the prestigious Cemetery of the Year award for the last 2 consecutive years 2019 and 2020 has been an incredible and proud achievement for the entire team.
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Thornhill cemetery was opened in 1952 to serve the north part of Cardiff and provide the City’s first crematorium which opened a year later in 1953. The site also provides the main office and administrative hub for the service which covers 6 additional sites throughout the City.
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Institute of Cemetery and Crematorium Management (ICCM) The Federation of Burial and Cremation Authorities (FBCA) The Society of Local Council Clerks (SLCC) Memorial Awareness Board (MAB) British Register of Accredited Memorial Masons (BRAMM)
Cardiff Bereavement Services are no strangers to being recognised for the high standards of service they provide having won numerous awards including APSE Service team
So what makes a Cemetery of the Year? Well, contrary to what many may think it isn’t judged just on the length of the grass or how pretty the flower beds are. It is much more about the level of service provided to the bereaved and promoting freedom of choice. This is where the ICCM Charter for the Bereaved really helps as a starting point for
