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APRIL 2020

THE MESSENGER A Publication for North Arkansas Electric Cooperative Members

NAEC closes lobbies until April 20 North Arkansas Electric Cooperative and NEXT, Powered by NAEC are taking preventative measures to help limit the spread of COVID-19. “We want to assure our members that we are prepared to continue to be their reliable electric provider and do not anticipate any interruptions in electric service,” said CEO Mel Coleman. “The safety of our employees and our members is our first priority. As such, we are taking precautions.” NAEC lobbies in Salem, Mountain Home and Ash Flat as well as the Salem office’s Orange Room are closed to the public until at least April 20. In addition, energy audits and in-home high-bill investigations are postponed. Employees who must enter homes and businesses are practicing preventative measures, such as avoiding close contact and sanitizing hands. Members may conduct business with NAEC and NEXT via phone at 870895-3221, the Salem or Mountain Home drivethroughs or the drop-boxes found at each office. NAEC members can access their account through the Member Account Portal at naeci.com or the NAEC mobile app. Any member who needs more time to pay their electric bill is asked to call NAEC. NEXT subscribers can access their account portal at mynextfiber.com. Those See COVID-19 on back.

Let’s thank lineworkers for powering our lives!

Lineworker Appreciation Day April 13, 2020

NAEC mailing members’ capital credit certificates this month If you had electric service with North Arkansas Electric Cooperative in 2019, you should receive your capital credit certificate for that service later this month. These certificates are notices only and cannot be cashed or used as credit against electric bills. They are the co-op’s way of informing you of the amount assigned to your account in capital credits for the year. The cooperative business structure is different from most. NAEC does not return the money earned to an unknown Members’ Economic Participation investor or stockholder. Cooperative profThe third of seven Cooperative Principles its, called margins, are assigned to you, the states members contribute equitably to, owners, who are also users of the co-op’s and democratically control, the capital services. of their cooperative. These margins are assigned on a prorated basis according to the amount of electricity used during the year in question. When and how much of your capital credits will be refunded depends on whether the co-op’s financial condition warrants such a refund. The decision to refund capital credits is a complex one because margins represent system equity. This equity is essential to the co-op’s financial strength. If NAEC returns too much of the system’s equity as capital credits, then it could jeopardize our standing with See CAPITAL CREDITS on back.


— CAPITAL CREDITS

HAPPY EASTER — NAEC offices will be closed April 10 in observance of Good Friday. In the event of an outage, please call 870895-3221 or use the NAEC Mobile App to report.

— COVID-19 who have received a packet in the mail and want to subscribe may call or sign up for service at mynextfiber.com. Everyone can help prevent the spread of illness by following the Centers for Disease Control and Prevention’s recommendations. They include: • Wash your hands often with soap and water for at least 20 seconds. • Do not touch your eyes, nose or mouth with unwashed hands. • Cover your mouth and nose with a tissue when you cough or sneeze, and then dispose of it. • Stay home if you are sick and limit contact with others in your household. • Clean and disinfect frequently touched surfaces, such as doorknobs and phones, each day. Updates on NAEC’s response will be posted at naeci.com and on the co-op’s Facebook and Twitter accounts.

ENERGY EFFICIENCY TIP OF THE MONTH When the weather is nice, put your grill to use! During warmer months, cooking outdoors is a great way to save energy and eliminate unwanted heat from cooking indoors. — NRECA

lending agencies. It also would mean the co-op is refunding capital used as funds for construction. Without these internally generated funds, the co-op would have to increase our borrowing, increasing interest costs and the cost of providing service. On the other hand, if NAEC kept all margins year after year and built up a high equity level, we rightfully could gain the reputation of acting like a private utility rather than a cooperative owned by our members. The balance in a properly maintained equity/ capital credit program lies somewhere between those two extremes. The NAEC Board of Directors strives to maintain that proper balance. If you have questions about capital credits or your account, please call 870-895-3221 to speak with a member service representative. They are available from 8 a.m. to 4:30 p.m. Monday through Friday. You also may email info@naeci.com.

DAILY HIGHS & LOWS — FEBRUARY 2020 Average Daily High: 51.26° compared to 52.29° in 2019

TEMPERATURE

Average Daily Low: 28.77° compared to 30.52° in 2019 Total Rainfall Amount: 4.08” compared to 6.55” in 2019 Warmest Day: Feb. 2, 78.6° at 4:30 p.m. Coolest Day: Feb. 14, 12.8° at 7:30 a.m.

DAYS

CONTACT NAEC 870-895-3221 info@naeci.com naeci.com

RIGHT-OF-WAY Center, Poughkeepsie, Nelsonville, Grange and Calamine areas of Sharp County

IMAGES: TORI MOSS; TORI MOSS; WESTEROS638/ PIXABAY.COM; RUDY AND PETER SKITTERIANS/PIXABAY.COM

ON THE FRONT Matt Turner, NEXT installation technician, shows Mountain Home students how to splice fiber at the Career Expo on March 6.

Profile for Inside Information

2020 April North Arkansas Electric Cooperative The Messenger  

2020 April North Arkansas Electric Cooperative The Messenger

2020 April North Arkansas Electric Cooperative The Messenger  

2020 April North Arkansas Electric Cooperative The Messenger

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